I just called to cancel my service as I will be relocating overseas and was happily surprised to have been treated with utmost empathy, the lady on the phone was kind, spoke to me in english with no... See more
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Had a call with Leon, who after seeing my last faktura from my previous provider assured me that going back to Energidrift would be cheaper. I switched, I received my first faktura from them - it i... See more
Company replied
I'm really happy with the service getting from this energy company and their support team is super responsive to assist with any matter. Really surprised with their response and it's been a year... See more
Company replied
I am an international client at energidrift and my experience have been very good. Cecilie have help me about missed bills that they didn't receive at first but I called her and she fixed it the same... See more
Company replied
Company details
- Electric Utility Company
- Electric Utility Manufacturer
- Energy Supplier
- Green Energy Supplier
- Housing Utility Company
About Energidrift A/S
Written by the company
Hos Energidrift leverer vi el til private og erhverv i hele Danmark.
Strøm leveres gennem det fælles elnet og har samme fysiske kvalitet uanset leverandør. Forskellen ligger derfor i priser, vilkår og kundeservice – og det er her, vi ønsker at gøre en forskel.
Vi tilbyder gennemsigtige elaftaler, hvor priser og eventuelle gebyrer fremgår tydeligt af aftalegrundlag og prisblad. Som kunde skal du have et klart og enkelt overblik over din elaftale.
Vi tilbyder også elaftaler med grøn oprindelse.
Vores fokus er at opbygge langvarige kunderelationer gennem ordentlighed, klare vilkår og tilgængelig kundeservice.
Du kan kontakte os på hverdage: Mail: kundeservice@energidrift.dk Telefon: 44 45 44 34
Åbningstider:
Mandag–torsdag: 10.00–15.00
Fredag: 10.00–14.00
Strøm leveres gennem det fælles elnet og har samme fysiske kvalitet uanset leverandør. Forskellen ligger derfor i priser, vilkår og kundeservice – og det er her, vi ønsker at gøre en forskel.
Vi tilbyder gennemsigtige elaftaler, hvor priser og eventuelle gebyrer fremgår tydeligt af aftalegrundlag og prisblad. Som kunde skal du have et klart og enkelt overblik over din elaftale.
Vi tilbyder også elaftaler med grøn oprindelse.
Vores fokus er at opbygge langvarige kunderelationer gennem ordentlighed, klare vilkår og tilgængelig kundeservice.
Du kan kontakte os på hverdage: Mail: kundeservice@energidrift.dk Telefon: 44 45 44 34
Åbningstider:
Mandag–torsdag: 10.00–15.00
Fredag: 10.00–14.00
Contact info
Kirke Værløsevej 38, 1. tv, 3500, Værløse, Denmark
- 44454434
- kundeservice@energidrift.dk
- energidrift.dk
4.3
Excellent
242 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer support, fast and effective
I just called to cancel my service as I will be relocating overseas and was happily surprised to have been treated with utmost empathy, the lady on the phone was kind, spoke to me in english with no issues and helped me to get my contract cancelled in a breeze
Super helpful, even told me that she would be sending me a separate email with the date of cancellation, amazing!
March 30, 2026
Unprompted review
I am more than satisfied with the custome service
I am more than satisfied with the customer service provided by Energydrift. I experienced an issue with receiving my invoice online, which unfortunately affected my ability to make the payment on time. However, their highly trained and exceptionally courteous team handled the situation efficiently and professionally.
They responded with impressive speed, quickly identifying the problem and providing a clear and effective solution. The entire process was smooth, and I truly appreciated their responsiveness and dedication to customer satisfaction.
It is reassuring to know that when an issue arises, their team is ready to assist promptly and competently. I highly recommend their service based on this positive experience.
January 12, 2026
Unprompted review
Reply from Energidrift A/S
Dear Gisela,
Thank you for your thoughtful and detailed review — we appreciate you taking the time to share your experience.
We are glad to hear that our team was able to resolve the invoice issue quickly and provide a clear solution. While we always aim to avoid these situations, it is important to us that any matter is handled efficiently and professionally when it occurs.
Thank you for your recommendation and for choosing Energidrift.
Kind regards,
Rafael
COO, Energidrift A/S
Very bad experience so far
Had a call with Leon, who after seeing my last faktura from my previous provider assured me that going back to Energidrift would be cheaper. I switched, I received my first faktura from them - it is in fact more expensive than what I was paying before. I wrote back asking for an explanation, but didn't get a satisfactory reply. After then, it's been 10 days of complete silence from their end. So, until I get a proper resolution to this I feel completely cheated by their customer service.
I don't know if I have been particularly unlucky lately, or the Danish customer care culture is going to the drain...
EDIT: I finally received a call from customer service, a very friendly and understanding lady who actually changed my contract to make it cheaper than what I had before switching. Updating from 1 to 3 stars based on the entire experience.
October 29, 2025
Unprompted review
Reply from Energidrift A/S
Dear customer,
Thank you for updating your review, and I’m glad we finally had the chance to speak directly.
I’m pleased that we were able to adjust your contract so your price is now lower than what you had with your previous provider — that is always our goal when we recommend a switch.
I also want to sincerely apologize for the period of silence you experienced beforehand. You should never have to wait that long for a proper explanation, and I fully understand why it felt frustrating. This is something we are already addressing internally to prevent it from happening again.
If you need anything else or have further questions, you are always welcome to contact me directly at kundeservice@energidrift.dk
, att. Molli.
I’ll make sure you receive quick and clear follow-up.
Thank you for giving us the opportunity to correct the situation.
Kind regards
Molli
Head of Customer Service
Energidrift A/S
Reply from Energidrift A/S
Thank you for your kind words!
We're happy to hear you had a great experience with our customer service — it's something we truly care about.
Don't hesitate to reach out if you ever need anything.
Best regards,
Frederik
Customer Advisor, Energidrift A/S
Really good communication and clear
Really good communication and clear! Getting all the information I needed for my questions!
May 29, 2025
Unprompted review
Reply from Energidrift A/S
Thank you so much for your kind words!
We’re really glad to hear that everything was clear and that you got the answers you needed – that’s exactly what we aim for.
All the best,
Rafael
Vice-Director, Energidrift A/S
Its quite good
Its quite good. Simple and easy to deal with. No issues whatsoever.
May 23, 2025
Unprompted review
Reply from Energidrift A/S
Thank you so much for the kind words!
We’re really glad to hear everything has been simple and smooth – that’s exactly what we aim for.
All the best,
Rafael
Vice-Director, Energidrift A/S
Reply from Energidrift A/S
Thank you so much for your kind words!
We truly appreciate your feedback – providing great service and personal attention is exactly what we strive for every day. It’s wonderful to hear that it made a difference in your experience.
Don’t hesitate to reach out if there’s anything we can help with in the future.
Best regards,
Rafael
Deputy Director, Energidrift A/S
Wonderful customer service
Wonderful customer service.
I was unable to understand my invoice (in Danish). I called and quickly reached someone. The representative I spoke with explained all the charges and helped me to set up payment services. Very helpful and could not ask for a nicer or more professional interaction. Thanks again!
August 21, 2024
Unprompted review
Reply from Energidrift A/S
Hello S
Thank you so much for the 5-star rating, it means a lot to us. We are very glad to hear that you recieved the help you needed.
Best regards
Molli Energidrift
Fast reply
The contact with Cecilie Larsen was very pleasant. My request was resolved quickly und the response was very fast. I can recommend Energidrift😊
April 15, 2024
Unprompted review
Reply from Energidrift A/S
Dear Verena 🤩
Thank you very much for your positive review here on Trustpilot.
We are just so happy to have you as a customer, and really appreciate you taking the time to write about our customer service.
Have nice day
Sincerely, Cecilie from customer service.
⭐️⭐️⭐️⭐️⭐️
Very quick response from the customer…
Very quick response from the customer service team, Cecilie specifically
February 21, 2024
Unprompted review
Reply from Energidrift A/S
Dear Gaby 🤩
Thank you so very much for your review of us, and the amazing five stars! ⭐️⭐️⭐️⭐️⭐️
We wish you such a great day.
Best regards Cecilie from customerservice.
Great service from Cecilie
Great company to deal with, honest and great customer service. Thanks for your super fast response Cecilie.
December 22, 2023
Unprompted review
Reply from Energidrift A/S
Dear Jasper🤩
Thank you so much for you amazing review of us.
We appreciate it very much. ⭐️⭐️⭐️⭐️⭐️
If you need anything, you can call or write us in our opening hours.
Merry christmas and a happy new year 🎅
Best regards from Emil Customerservice.
I'm really happy with the service…
I'm really happy with the service getting from this energy company and their support team is super responsive to assist with any matter.
Really surprised with their response and it's been a year with this company and highly recommended instead going with worst service by Andel energy.
Great support from Emil kroll from their support team. Keep going !!!
November 17, 2023
Unprompted review
Reply from Energidrift A/S
Dear Srinivas🤩
Thank you so much for your great review. We appreciate every single star that you gave us ⭐️⭐️⭐️⭐️⭐️
We are so happy to hear that you are satisfied with our support team, and even more happy that you choose to stay our customer.
We wish you a fantastic weekend.
Best regards
Emil from Customer service
Happy international costumer
I am an international client at energidrift and my experience have been very good. Cecilie have help me about missed bills that they didn't receive at first but I called her and she fixed it the same day. Kind, flexible and effective!
November 13, 2023
Unprompted review
Reply from Energidrift A/S
Hi Shona :)
Thank you for your review of us.
Your opinion means a lot to us, and we are super happy that you have taken the time to write about us. We wish you a nice day.
Sincerely, Cecilie from Customer Service
The customer support is quick and very…
The customer support is quick and very helpful. Got my request immediately resolved by Cecilie Larsen to my satisfaction.
October 19, 2023
Unprompted review
Reply from Energidrift A/S
Dear Martin :)
Thank you for your review of us.
We are grateful for the time you spend on voting us.
We wish you a great day and a happy Halloween.
Best regards Cecilie from customer service.
Great customer service
I am new in Denmark and struggled with setting up automated payments.
I got in touch with Customer Service who turned out to have a very responsive and friendly staff member who got back to me every time I had a question and made the whole experience seamless. Very happy.
August 16, 2023
Unprompted review
Reply from Energidrift A/S
Dear Joe :)
Thank you so much for your great review. We are happy to hear about your experience, and hope that we can live up to the five stars in the future.
Once again thank you, and have a great day.
Best regards from Emil customer service.
Great and fast service by Cecilie…
Great and fast service by Cecilie Larsen :). I definitely would choose again Energidrift as my energy provider.
May 24, 2023
Unprompted review
Reply from Energidrift A/S
Dear Anastasia :)
Thank you so much for taking the time to review us with 5 great stars. We are incredibly happy with your review, and great to hear you would re-elect us again if you need it.
We hope you have a nice day
Best regards Cecilie from customer service.
Great service
Experience with the services of that company was great. The customer service was very helpful and guided me thru that process without any problems. Special thanks to Cecilie Larsen for helping me a lot.
April 1, 2023
Unprompted review
Reply from Energidrift A/S
Dear Konrad :)
Thank you so much for your amazing review of us.
We are so happy to hear about good experiences from our customers, and we appreciate them all.
Thank you one more time, and have a great weekend.
Sincerely, Cecilie from customer service.
Speedy customer support
Very quick help from Cecilie in customer support with my reimbursement after moving out of my apartment! :)
April 12, 2023
Unprompted review
Reply from Energidrift A/S
Dear Erik :)
Thank you very much for your review of us. We are very grateful that you have taken the time to write a good review about us.
We hope you have a nice day.
best regards from Cecilie customer service.
Very fast customer service via email
Very helpful and fast response time via email from Cecilie
April 12, 2023
Unprompted review
Reply from Energidrift A/S
Dear Adi :)
Thank you very much for making such a great review here.
I hope you must have a great day
Kind regards from Mia customer service.
Great Customer Service by Cecilie Larsen
I emailed Energidrift on Easter vacation and as soon as workday started Cecilie Larsen assisted me right away and was able to resolve my issue. Thank you Cecilie! :)
April 12, 2023
Unprompted review
Reply from Energidrift A/S
Dear Nat :)
Thank you so much for your review and the five stars.
I'm so happy that you are pleased with my help today.
If you ever have any questions, you know where to find me.
Have a great day
Best regards from Cecilie customer service.
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