Energise Energy Solutions Reviews 599

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, noting that installations and services are carried out quickly and meticulously. Many people appreciate the clear explanations provided by the engineers, who take the time to answer questions and ensure understanding of the new technology. The overall service is frequently described as excellent, with consumers highlighting the politeness, care, and positive attitude of the team members. Reviewers also commend the seamless user experience, from timely arrivals to minimal disruption during work. The dedication of the staff to problem-solving and going the extra mile to ensure customer satisfaction is a recurring theme, making the entire process smooth and pleasant for many.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, efficiency,... See more

Technology

Customers had positive experiences with technology, particularly with smart meter installations. Many... See more

User experience

Clients share positive opinions on user experience. Many reviewers highlight the helpfulness and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

Daniel Gbao did an excellent job replacing our old generation gas meter with the new Octopus one. He went above and beyond to work with the tight space constraints and took half a day without any comp... See more

Rated 5 out of 5 stars

Mumtasim notified me in advance of his arrival for the following day and again on the morning of his visit. Arrived exactly on time and set to work. He was polite and courteous throughout and complete... See more

Rated 5 out of 5 stars

Today, Daniel from Energise Energy Solutions came to install my smart meter on behalf of Octopus Energy. He did a fantastic job - very fast, professional, and meticulous. He even noticed that t... See more

Rated 5 out of 5 stars

The Octopus engineer Mohammed Q could not have done more to fix a problem when Openreach drilled into my gas meter. He went the extra mile and was pivotal in getting me back up and running. He’s someo... See more


Company details

  1. Utility Contractor

Written by the company

With over 6 years’ experience, Energise Energy specialises in smart metering and safe isolation services. As one of the few UK energy businesses with SIP qualification for isolator installations, we guarantee safety, compliance, and customer service you can trust.


Contact info

5.0

Excellent

TrustScore 5 out of 5

599 reviews

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Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the installation of my electricity meter, thanks to Engineer Ian. He was extremely polite, attentive, and professional throughout the whole process. He was always ready to help, explained everything clearly, and made sure I was comfortable with everything being done. The installation was quick and smooth, and I genuinely have no complaints at all. In fact, I highly recommend his service — excellent work!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

No hassle isolator install

Arrived on time. Everything set up for isolator install within a few minutes. Explained about devices that need to be turned off completely. Work completed without any issue. Everything fully explained. A* workmanship. Area left clean and tidy. Excellent technician and service.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Lee was diligent and did a great job!

Lee came to install the next generation meters. He was diligent, and made sure he showed me the new meters. Really happy with the service and trust him to do a great job! Would highly recommend him!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Smart meters upgrade

We had smart meters fitted and the engineer was timely, polite, and tidy. The whole job was surprisingly straightforward with no issues at all. I can’t recommend Lee highly enough.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Chris

Chris, your representative, provided an excellent service from start to finish. He clearly explained everything both before and during the work, which was greatly appreciated. His workmanship was clean and tidy, and he maintained a warm, friendly attitude throughout. It was a pleasure having him in my home.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from Tina today

Amazing service from Tina today- great communication before the appointment, friendly and cheerful on the day. She went above and beyond to get our meters changed despite ancient pipe work and really tricky placing of the meter meaning she had to do extra work. Thank you so much!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Although she could only do the electric…

Although she could only do the electric meter and not the gas one as well, I’ve never had an engineer as friendly or as helpful as Tina! I didn’t feel like I had a stranger in my home. She talked me through a lot and she was so easy going, if only every engineer was like Tina. Thank you for your service today you made it feel very easy.

April 13, 2026
Unprompted review

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