Energy Centre Reviews 122

We had a cold call from the Energy Centre regarding solar panels. As we were interested we arranged for a consultation the following day.

The rep arrived and for the first 40 minutes we were quizzed on our work, social connections and past times. All of this was supposedly to assist this rep to advertise his company and generate sales from our connections. We were told that it could help reduce our costs.

We then sat through a prolonged and frankly condescending presentation on solar power and on how the vast cost savings were were going to make. Apparently we were going to save over €120,000. Wildly exaggerated and no mention of the longevity of batteries etc.

There was no information on the specifications of the equipment other than it was made in China to some vague German standard. It was all guaranteed if course but by manufacturers. Manufacturers from China?

We were then presented with an over inflated price of €16,300 for a 10 solar panels and a 9kw battery and inverter. (reputable competitors like An Bord Gas are 10k after the grant for the same system )

Then the charade started... If we allowed them to put up a sign we could have a discount. Because we knew people we would also get a discount and on it went until we ended up with €12,600 after the grant which is still well over priced.

Then came the hard sell. This was only available today... Sign now and get this amazing deal.

Pay 30% now or this deal was walking out of door with the rep. Apparently there was someone down the road interested later today. We would lose it and have to pay full price of €16,300

In total it lasted 90 minutes, most of which was spent on how we could be of use to the reps promotion of his business by us.

In a million years I would not use this company. The rep was pushy and condescending with hard sell tactics all designed to get a sign immediately.

Avoid!

Can't speak highly enough of Kieran and his team. He talked us through all aspects of the process in advance and furthermore there was minimal disruption during the installation phase. Kieran also dropped in to us a month after installation to ensure everything was working effectively. Very impressed with the volume of energy being generated and being sold back to the grid. Great Experience

I recently had a home consultation with this company regarding solar panels, and unfortunately the experience left me both disappointed and uncomfortable.

The representative was polite and took me through the system and pricing. However, I was presented with two quotations: a standard price and a second price that was over €4,000 lower. I was told that the discounted price was only available if I made a decision there and then, during the visit.

As this is a significant financial investment, I explained that I was not in a position to make an immediate decision and would need time to consider the information and do my own research. Out of curiosity, I asked how many customers are actually able to commit to such a large purchase on the spot. I was told that many people do, and when I expressed surprise, the conversation took an uncomfortable turn.

I was told that most people know to do their research in advance and, “no harm to you being South African,” but that most Irish people understand that when a salesperson visits their home, a decision is expected on the day.

I found this comment inappropriate and unnecessary. It felt dismissive and implied that I was uninformed because of my background. I also found the sales approach of offering a substantial discount only for an immediate decision to be high-pressure and not in keeping with the level of trust and consideration that should accompany a major home investment.

I believe customers should be given time to make informed decisions without pressure, and cultural assumptions have no place in a professional consultation.

Based on this experience, I would encourage others to be aware of the company’s sales approach before booking a consultation.

Neighbour got panels installed and I got leaking roof day after. Installers walking on my part of roof during installation did some damage. Came down to check and said that leak its far away from panels....no contact back after my everyday phonecalls!!! Gangsters company!!! Avoid

Absolutely great service by the staff, cannot fault the service in any way whatsoever. From my first phone call to the last. Exceptional

Awful experience. From the actual air source heat pump being installed incorrectly to then having to battle to get it fixed, kept blaming me, even though later admitted a valve hadn’t been turned all the way round. Awful to deal with, soon as grant is paid very hard to get hold of akd communication awful.

They talk a good talk when selling to you and yes you have to sign up there and then if you want the discounts. I was initially impressed with the company’s installation process—efficient, neat, and professional. However, I am disappointed by the lack of adequate after-sales support, which has caused unnecessary frustration and wasted time.
When my inverter went offline, I was provided with a video and a leaflet for reconnection. While the leaflet was included in the initial pack, I was not informed of its relevance during installation. Unfortunately, my reconnection was not straightforward, and despite multiple calls (and sending them pictures showing them the problem) I was repeatedly told that the matter would be looked into.
The following day, I was assured that an engineer would call me back within “a few minutes” to guide me through the process. However, I never received any call, and after several hours of troubleshooting, I eventually managed to resolve the issue myself.
I find this level of service unacceptable. The company presents itself well during the sales process, the after-sales support is severely lacking. I find this level of service unacceptable and not in line with the standards I expected from my initial dealings with the Energy Centre.

We found the service that was provided was excellent. The team involved in installing the system from the Energy Centre were fantastic. They answered all our questions thoroughly and were very easy to deal with. We are extremely happy with our new Solar Panel system. It is very cost effective and reduces our electricty bills considerably. We can highly recommend The Energy Centre to anyone who is interested in getting this wonderful system installed. Thank you for the fantastic service The Energy Centre, Duleek, Co. Meath.

I thought that the whole process from start to finish was handled really well by the company. They were not only thoroughly professional, but were very friendly with it too!

Good workmanship and effective solar panels

Everyone from 1st point of contact to completion were courteous, well informed and very skilled in their area of expertise. Job was completed and commissioned with minimum of fuss or disruption and in a timely manner.

The sales, installation and post installation support are superb. However, you were not able to help me with fitting of a bypass switch to use my battery power during power cuts (which are frequent here in the countryside).

Very professional, experienced, clean and tidy, great backup.

Very tidy installation both inside and out. Engineers understood the requirements very well and execution was excellent. Highly recommended!

Communication excellent.
Clean tidy workers.
Speedy resolving of an issue despite distance from company location.
Help with all necessary paper work including grant application.
Good value

Shane - the rep who did assessment for how many solar panels we needed & explained how the system works for us and the process was great he went through everything answered all our queries didn't put any pressure on us even after offering the discount for putting the sign up on our house he gave us 24 hours to decide we decided before he left the house and had paid the deposit the second rep the inspector was nice but he asked how old the house was but didn't check if we had a rcd protection switch which meant when the guys who put the solar panels up realised this they said the electricians wouldn't be able to connect the panels until we had one fitted this could have cost us a delay of a couple of weeks but the electrician we contacted had a cancellation and got it fitted in a couple of days I think this is something the inspector should check because it cost an extra few hundred euros and extra time I also know someone who rang for a quote after speaking to us was told he had 2 hours to decide if he was going ahead with the installation and he wasn't getting any discount so he decided not to have panels installed because of that rep

Installation was fast and efficient, very professional from start to finish, all points of contact from sales rep, lady in office and installers was very polite and friendly, very happy with my experience with The Energy Centre, would definitely recommend them
5 ⭐️ service.

Full information prior, during and post installation. Proficient in every aspect of their business

The company were very helpful from the beginning after contact with them There office staff and ground staff were very friendly and helpful and if the said the would ring you back they always replied All paper work and grant application was done to perfection The ground staff were always on time and very friendly and work done to a high standard

The lads were very efficient. You wouldn't know they were here even, so neat and tidy. Stephen went through everything with me pre installation. Savings are unreal and by far eclipses our repayments. I'd highly recommend The Energy Centre for sure. We got a 14 panel system with a battery for our 1500 sq ft detached house