Energy Comparison Reviews 

2,254
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The switch over process was straightforward and hassle free and I was made aware of progress at all times. I've emailed three times with queries and all three times my emails were answered promptly (... See more

Company replied

Rated 5 out of 5 stars

As a new customer to Robin Hood Energy, I find their charges are very reasonable compared with some other suppliers. The transfer from the old supplier went smoothly and I like being able to read my o... See more

Company replied

Rated 4 out of 5 stars

In a sense the best you can say about an energy company is there is not much to say. I found Robin Hood easy to deal with and generally quietly competent. My only slight niggle was when I started... See more

Company replied

Rated 5 out of 5 stars

In two years I needed to contact customer service twice and they have always been very nice and efficient. The first time my electricity meter went blank and they arranged a visit from one of their... See more

Company details

Written by the company

Nobody should be overpaying for their energy, especially in the current climate of high costs and rising bills. We are on a mission to introduce green energy to Britain, one home at a time. Helping consumers access the best energy deals on the market and upgrade their homes and businesses with the latest eco-friendly energy-efficient solutions.


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4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,254)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hypocrites and fraudsters

They act like they’re there for the little guy but in reality they’re in the pocket of the bankers. Fraudsters that cost me my life savings.

January 28, 2021
Unprompted review
Rated 1 out of 5 stars

They want you to be poor

Avoid them at all cost.
They only want the rich to get richer.
They will stop you trading whenever they want to help out the billionaires they are friends with!!

January 28, 2021
Unprompted review
Rated 1 out of 5 stars

They sent bill in Nov..I paid it…

They sent bill in Nov..I paid it straight away..just had a bill from British gas which includes the money I've already paid..bg say get in touch with rhe...rhe say get in touch with bg. All pay say get rhe to contact them...what a joke...could weep....just been told their complaints deep close on 29/1

January 15, 2021
Unprompted review
Rated 1 out of 5 stars

Think we won’t be seeing our credit refund

I’ve always been happy with Robin Hood EBICO but like others the transfer was a right muck up, I sent final readings but they did a big estimate so now in credit which didn’t get sent to new supplier I’ve tried to get a refund but no luck I think I might be saying good by to my credit now they are going into administration

January 13, 2021
Unprompted review
Rated 1 out of 5 stars

Robin Hood sent over a bill which is…

Robin Hood sent over a bill which is incorrect to British Gas. I am standing my ground as l payed off my outstanding balance because I was told I would not be able to move company. I payed them off just before Christmas and move to Octopus energy. I have a bank statement to prove I paid them off. Not paying them no more. They need to sort out there systems as it seems I’m not the only customer they have done that too.

January 5, 2021
Unprompted review
Rated 1 out of 5 stars

Big errors

Robin Hood energy sent wrong meter readings to British gas, not by a few units but over 5000. I had all my meter readings written down, non of them were estimated.
A massive bill just before Christmas which I can't prove is wrong.

December 29, 2020
Unprompted review
Rated 1 out of 5 stars

Disgusted to say the least by this…

Disgusted to say the least by this companies standard of customer service, unhelpful, incompetent liars glad they will no longer be running as a business good riddance to bad rubbish. Citizens advice 👍 energy ombudsman👍 I will get my money back. Shame on you Robinhood Energy

December 14, 2020
Unprompted review
Rated 1 out of 5 stars

Do not trust this company.

Even though I do not use the use tariff when pay as you go , a permanent debt invoice comes. These payments include the periods after the move-in date. Although I have submitted this many times, they cannot solve the problem. I definitely do not recommend.

December 14, 2020
Unprompted review
Rated 1 out of 5 stars

Bad supplier choice

Takeover by British gas did me a great favour as i was able to escape the nightmare of 2year fixed contract with Robin Hood .Had to involve ombudsman services to resolve issues. Still trying to get my in credit account paid to me as of 27/10/2020.

December 8, 2020
Unprompted review
Rated 1 out of 5 stars

IF I COULD PUT 0 I ABSOLUTELY WOULD!

IF I COULD PUT 0 I ABSOLUTELY WOULD!
ABSOLUTELY DISAPPOINTED WITH ROBIN HOOD ENERGY.
MY FINAL BILL ARRIVED , THEY CHARGED ME 200£ . I CALLED AND ASKED HOW WHEN I USE A PAY AS YOU GO METER THEY RESPONDED WITH “ IM NOT SURE, BUT YOU WILL HAVE TO PAY IT”.

December 1, 2020
Unprompted review
Rated 1 out of 5 stars

Disgusting company, avoid!

I wish I could leave a 0 star review. I used Robin Hood energy 2 years ago as a student. Our monthly payments were £35 something, however when we cancelled our contract they charged us an extra £240 (which we paid, and have email proof of setting up the payment)!. However 2 years later I am now being chased by Robin Hood demanding this payment claiming that they’re going to take further action and send debt collectors to my house. Absolutely disgusting company, sending threats out to somebody who has had nothing to do with their company for 2 years. I have paid the bill to get the threats off my back, however will be contacting a solicitor regarding this.

November 25, 2020
Unprompted review

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