The switch over process was straightforward and hassle free and I was made aware of progress at all times. I've emailed three times with queries and all three times my emails were answered promptly (... See more
Company replied
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See what reviewers are saying
As a new customer to Robin Hood Energy, I find their charges are very reasonable compared with some other suppliers. The transfer from the old supplier went smoothly and I like being able to read my o... See more
Company replied
In a sense the best you can say about an energy company is there is not much to say. I found Robin Hood easy to deal with and generally quietly competent. My only slight niggle was when I started... See more
Company replied
In two years I needed to contact customer service twice and they have always been very nice and efficient. The first time my electricity meter went blank and they arranged a visit from one of their... See more
Company details
Written by the company
Nobody should be overpaying for their energy, especially in the current climate of high costs and rising bills. We are on a mission to introduce green energy to Britain, one home at a time. Helping consumers access the best energy deals on the market and upgrade their homes and businesses with the latest eco-friendly energy-efficient solutions.
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- info@energycomparison.co.uk
- energycomparison.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Transfer from previous supplier has been generally straightforward
Customer facing individuals, once accessed, have been generally good but the IT and phone system supporting them can be frustrating.
March 17, 2020
Reply from Energy Comparison
Hello,
Thank you for your 4 star review!
Very easy to switch
Very easy to switch, they did all the work, would recommend switching to Robin Hood for a more efficient and cheaper supplier of domestic gas and electricity.
March 16, 2020
Reply from Energy Comparison
Hello,
Thank you for your 5 star review!
Reply from Energy Comparison
Hello,
Thank you for your 5 star review!
Terrible customer service
Terrible customer service these people treat you like your stupid and talk down to you when you’re having problems with your meter. They will only send an engineer out when you have been on the phone day after day about the same problem and they have no conscience when your without heating and no gas to cook with. I will be leaving this company as soon as I can but due to having the first generation smart meter it has become difficult to switch. Do not trust these people when you phone as they are in professional and arrogant and don’t give a dam.
March 14, 2020
Reply from Energy Comparison
Hello,
If you would like to email customerservice@robinhoodenergy.co.uk, we will be able to have a further look into the issues you are having.
Up-load fee problem; but thanks for opportunity for we customers to offer feedback. Feedback can improve the service for supplier, Robin Hood and we customers.
Hello,
I pay a fee each time I enter my key. That fee was about £2 each time, and may have risen. That seems unfair. There should not be any fee - if there is to be a fee going-forward, we as customers should be told about it. For example, a £30 top up is proportionally, cheaper per kilo-watt hour than a £20 top-up, when the upload fee is taken into account.
The electricity itself is rather expensive, and difficult for me on a limited fixed income.
Thank you for the opportunity to offer feedback.Feedback could improve the service.
March 13, 2020
Reply from Energy Comparison
Hi Stephen,
Thanks for your review. I just wanted to confirm for you that there is no 'upload fee' for pre-payment customers. I've taken a quick look at your account and can't see any reason why there may be money coming off your top-up, so I'd suggest contacting our team on CustomerService@RobinhoodEnergy.co.uk who can give you a more detailed update and answer any questions you might have.
Thanks
Dave
Reply from Energy Comparison
Hello,
If you would like to email customerservice@robinhoodenergy.co.uk, we will be able to have a further look into the issues you are having.
Very helpful and easy to understand
Very helpful and easy to understand , no problems switching over,definitely would recommend
March 13, 2020
Reply from Energy Comparison
Hello,
Thank you for your 5 star review!
The process of switching was easy
The process of switching was easy. I have used Robin Hood Energy at another property so I was aware of their excellent customer service.
March 13, 2020
Reply from Energy Comparison
Hello,
Thank you for your 5 star review!
Reply from Energy Comparison
Hello,
Thank you for your 5 star review!
Customer services
Satisfactory experience when having to ring customer services; clear & consice in their answers to my questions, polite & friendly while maintaining professional standards.
March 12, 2020
Reply from Energy Comparison
Hello,
Thank you for your 5 star review!
Easy to use system,friendly customer…
Easy to use system,friendly customer service operator.
March 12, 2020
Reply from Energy Comparison
Hello,
Thank you for your 5 star review!
Good transfer process
March 12, 2020
Reply from Energy Comparison
Hello,
Thank you for your 4 star review!
The address was incorrect
The address was incorrect. I tried contacting but no one has responded and I still haven't switched
March 12, 2020
Reply from Energy Comparison
Hello,
If you would like to email customerservice@robinhoodenergy.co.uk, we will be able to have a further look into the issues you are having.
Reply from Energy Comparison
Hello,
Thank you for your 4 star review!
Very cheap for my gas
March 12, 2020
Reply from Energy Comparison
Hello,
Thank you for your 5 star review!
Happy!!!
After a rocky first few weeks, things settled down and we are happy with the service!
March 12, 2020
Reply from Energy Comparison
Hello,
Thank you for your 4 star review!
Reply from Energy Comparison
Hello,
Thank you for your 4 star review!
Overcharging and bad customer service!
Ebico/Robinhood Energy have tried to over charge me for the last year, I’ve been trying to dispute my charges as I was being charge nearly £200 per month for electricity when I was only home for 10 days per month. After fitting a smart reader, I got to see my bill on real time however decided to change my supplier after having to deal with Ebico, who wouldn’t sort the problem out. After changing over, they started to get an external company to harass me for final pay even though they didn’t even send me a final bill! Now they’re still trying to charge me, even after seeing the charges on smart reader and forcing me to pay over £500 !! They clearly don’t care!
March 11, 2020
Unprompted review
Reply from Energy Comparison
Hello,
If you would like to email customerservice@robinhoodenergy.co.uk, we will be able to have a further look into the issues you are having.
Reply from Energy Comparison
Hello,
Thank you for your 5 star review!
Not had to contact you for anything…
Not had to contact you for anything since signing up so that's a positive
March 11, 2020
Reply from Energy Comparison
Hello,
Thank you for your 5 star review!
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