They promise you will save money when they switch you but once switched the new supplier almost doubled my monthly direct debit for that whole year , gas prices have gone up buy not doubled , rath... See more
Company replied
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Energy Helpline unlike before your service has been deteriorated compared with a few years ago, i.e. when I talked to Brian over the phone he was always very evasive to his customer which I found ve... See more
Company replied
Plagues my company with cold sales calls and won't stop - we've had three calls in a single hour and are registered with Telephone Preference Service. Keeps asking for information which would allow th... See more
I went into the Energywise email. Put in details of current energy provider and usage per year plus postcode. They suggested relevant tariffs. You simply clicked on the one you wanted then confirm, ad... See more
Company replied
Company details
Written by the company
A quick and easy energy price comparison service, look no further than energyhelpline! We compare all major UK energy companies, process your switch swiftly and ensure there is no interruption to your supply for maximum peace of mind. Switch with us by phone or online, and save up to £461 on your energy bills! We don't just do electricity and gas, we also have a team of experts who can get you a new meter.
Energy Helpline
Written by the company
- Save up to £461 on your energy bills!
Contact info
Comparison Technologies Ltd, Ground & Lower Ground, One Valentine Place , SE1 8QH, London, United Kingdom
- energyhelpline.com
3.3
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very helpful
August 23, 2021
Reply from Energy Helpline
Hello Thasadaq,
Thank you for your lovely feedback and for using our service to switch your energy suppliers.
We do hope that you consider using our services again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Very fast easy and great prices
August 23, 2021
Reply from Energy Helpline
Hello Steven,
Thank you for using our service to switch!
We are very happy to read that you were pleased with the service you received whilst switching your energy suppliers through our service.
We do hope that we can assist you again in the future!
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Hello Caroline,
We would like to thank you for using our service to switch your energy suppliers and for your wonderful feedback!
We hope that you would consider using our service again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Dealing with the switchover was hassle…
Dealing with the switchover was hassle free and resulted in a substantial saving. Helpful staff answering the phone and helping with information.
August 23, 2021
Reply from Energy Helpline
Hello May Farrelly,
Thank you for such a fantastic review!
We hope that you consider using our service again in the future.
Kind regards,
The Energy Helpline Customer Services Team
Reply from Energy Helpline
Dear Robert Phillip,
Thank you very much for that feedback and for using our service to switch your energy suppliers.
We hope to assist you again in the future.
Kind regards,
The Energy Helpline Customer Services Team
I received several phone calls from one…
I received several phone calls from one of your representatives. You only came back with a better deal once I said I would do it myself. The person I was speaking to was clearly not happy with this decision, his manner changed and he became abrupt.
August 23, 2021
Reply from Energy Helpline
Hello Sylvia, we are really sorry to read of your experience. We do work with a live market, meaning that the tariffs available can change from a daily to hourly basis. We are an independent and impartial switching service and we always do our best to find the best deal available to meet your individual criteria. If you wish to discuss this further please contact our friendly customer services team on 0800 074 0745. Thank you.
Easy to switch
August 22, 2021
Reply from Energy Helpline
Dear Ceri,
Thank you for the five star review.
We aim to make the switching process as easy as we can for our customers. We hope you enjoy your time with your new supplier.
Kind Regards,
The Energy Helpline Customer Service Team
I have found this the best informative…
I have found this the best informative switch, all instructions easy and nothing else for me to do, here's hoping all goes well in the future, Thanks Jean Bromelow
August 21, 2021
Reply from Energy Helpline
Dear Mrs Jean Bromelow,
Thank you for the lovely review.
We aim to make the switching process as easy as we can for our customers. We hope you enjoy your time with your new supplier.
Kind Regards,
The Energy Helpline Customer Service Team
Needed a new energy provider trust…
Needed a new energy provider trust pilot found what I hope will be the right choice very quickly. All I can say at this time is watch this space...
Diana M
August 21, 2021
Reply from Energy Helpline
Dear Diana,
Thank you for the brilliant review.
We would like to thank you for using our service to switch suppliers. We hope you enjoy your time with your new supplier.
Kind Regards,
The Energy Helpline Customer Service Team
I've never gotten this far before and…
Trying to change a meter
I've never gotten this far before and this supplier I'm changing from is a total ripoff cause they're in control of the switch please get me away from them
August 21, 2021
Reply from Energy Helpline
Hello Haisley, as a switching service we would not be able to change your meter, this is something that your energy supplier would do for you. Once an application has been sent to your new supplier it is their responsibility to process this for you. If you have any questions regarding getting your meter changed, we would recommend you contacting your energy supplier directly. Once you have your meter changed and are ready to change suppliers, please contact our friendly sales advisors on 0800 074 0745, Monday to Friday 9am till 8pm and Saturday to Sunday 9am till 5pm. Thank you.
very easy site to use
August 21, 2021
Reply from Energy Helpline
Dear Mikey,
Thank you for the review.
We always aim to make the switching process as easy as possible for our customers. We hope you enjoy your time with your new supplier.
Kind Regards,
The Energy Helpline Customer Service Team
Very helpful Energy Helpline
I always use Energy Helpline when I need to find the best energy supplier. I find
them very helpful. I changed supplier on line which was very simple to do after I had a call from one of their staff telling me I could get a cheaper supplier than I was on. My contract was coming to an end at the end of September. I had already decided to stay with the same supplier that I was already on but after the phone call I looked again and got a cheaper tariff. Very thankful to the lady who phoned me.
August 20, 2021
Reply from Energy Helpline
Dear Diana Wilson,
Thank you for the amazing five star review.
We are delighted to hear that you are happy with the service you have received. We always aim to get the best deals for our customers. We hope you enjoy your time with your new supplier.
We look forward to assisting you again in the future.
Kind Regards,
The Energy Helpline Customer Service Team
Very easy and straightforward to give…
Very easy and straightforward to give quote and get results.
Easy to finish off with new suppliers.
August 20, 2021
Reply from Energy Helpline
Dear Alan,
Thank you for the lovely review.
We always aim to make the switching process as easy as we can for our customers. We hope you enjoy your time with your new supplier.
Kind Regards,
The Energy Helpline Customer Service Team
Energy Helpline unlike before your…
Energy Helpline unlike before your service has been deteriorated compared with a few years ago, i.e. when I talked to Brian over the phone he was always very evasive to his customer which I found very irresponsible.
I always use Energy Helpline in the past but from today the reputation of Energy Helpline is going to be same as Uswitch which I don't trust.
August 19, 2021
Reply from Energy Helpline
Hello Solomon, we are sorry to read of your experience. Unfortunately we are unable to locate an advisor called Brian, we take all of our feedback very seriously. If you wish to discuss this further, please call our customer services team on 0800 634 3868. Thank you.
Easy switch
Changing energy supplier was simple and only took minutes to arrange. I was pleasantly surprised!
August 19, 2021
Reply from Energy Helpline
Dear John,
Thank you for the wonderful review.
We always aim to make the switching process as easy as we can for our customers. We hope you enjoy your time with your new supplier.
Kind Regards,
The Energy Helpline Customer Service Team
Easy switch with much better prices…
Easy switch with much better prices than other comparison sites
August 19, 2021
Reply from Energy Helpline
Dear John Ellison,
Thank you for the brilliant review.
We always aim to make the switching process as easy as we can for our customers. We hope you enjoy your time with your new supplier.
Kind Regards,
The Energy Helpline Customer Service Team
Have used these guys previously
Have used these guys previously. Simple, straightforward and so clearly explained and easy to set up. Highly recommended.
August 19, 2021
Reply from Energy Helpline
Dear Winston Brown,
Thank you for the amazing review!
We are delighted to hear that you are happy with the service you have received. We aim to make the switching process as simple as we can for our customers.
We look forward to assisting you again in the future.
Kind Regards,
The Energy Helpline Customer Service Team
Easy to understand and use WEB page…
Easy to understand and use WEB page made decision making easy for us.
August 19, 2021
Reply from Energy Helpline
Dear Mr Michael Cummings,
Thank you for the fantastic review.
We always aim to make the switching process as easy and quick for our customers. We hope you enjoy your time with your new supplier.
Kind Regards,
The Energy Helpline Customer Service Team
so far so good
so far so good, not completed until meter reading gone through and switch fully completed..
August 19, 2021
Reply from Energy Helpline
Dear Elaine Gladwell,
Thank you for leaving us with a review.
We are glad to hear that you are happy with the service you have received. Your new supplier will contact you in due course for a meter reading.
Kind Regards,
The Energy Helpline Customer Service Team
Easy to check deals and switch
August 19, 2021
Reply from Energy Helpline
Dear Peter Pemberton,
Thank you for the brilliant review.
We always aim to make the switching process as easy as we can for our customers. We hope you enjoy your time with your new supplier.
Kind Regards,
The Energy Helpline Customer Service Team
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