Energy Prices Direct Limited Reviews 441

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, helpfulness, and extensive knowledge, making the process of securing energy deals easy and stress-free. Many people highlight the exceptional customer service, noting that agents are polite, professional, and dedicated to finding the best prices and solutions for their needs. Consumers frequently mention the excellent value for money and the significant savings achieved through the company's services. However, some customers also noted issues with persistent calls from different agents after securing a deal.

What people talk about most

Staff

Customers consistently express satisfaction with staff, highlighting their professionalism, knowledge, and... See more

Price

Consumers find price to be positive, consistently reporting that the service helps them secure competitive... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff.... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Value for money

Reviewers mention positive feedback about value for money. Customers consistently report significant savings,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is for Rose Williams, who has been extremely efficient, kind, and helpful from the start. We are very impressed with her knowledge in this field and the way she has handled explaining... See more

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

I was contacted by Kevin Armstrong who worked hard to get our small charity a better deal. We stayed with our current provider but Kevin managed to apply a charity discount which will save us over £26... See more

Rated 5 out of 5 stars

Anthony Atkinson at EPD Ltd has worked tirelessly to source the best Energy Supplier deals for our small charity. I feel this has been due to his drive and determination to do the best for us. He has... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

441 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I've always found organizing…

I've always found organizing electricity contracts for our village hall a nightmare and was very pleased to receive such good advice from Energy Prices Direct.
Rahul Bhati contacted me and was very personable from the outset and explained clearly what our options were. He investigated the market and found the most suitable deal for our hall and then did all the hard work in changing suppliers for us. It all went very smoothly thanks to Rahul and feel assured that we are in good hands when the time comes to set up another contract. I would certainly recommend Energy Prices Direct who clearly have the understanding to navigate a complicated (for me at least!) market.

April 11, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

The contracts for gas and electricity supply with Energy Prices Direct are disputed and rejected. They were obtained through coercive and high-pressure cold-calling, which forced a premature renewal upon our Committee Members without proper opportunity for review or informed consent. This clear case of duress renders the contracts invalid. We require immediate confirmation of cancellation for both supplies. Your consistent failure to respond to our emails is being documented as part of our formal complaint.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Trusted advice

I’ve been dealing with Sam Patel of Energy Prices Direct for a number of years now and always found him to be polite, knowledgeable and understandable when listening to his advice.
He is proactive in keeping me up-to-date with what is available and in planning for the future as well. I’m more than satisfied with his work on our behalf.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

mis-sold

was mis sold this policy and ongoing with ombudsman atm, cheap prices yes but watch out for the terms and conditions

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Energy Prices

Anthony provided a helpful service to obtain reasonable rates for both gas and electricity for two charities that I manage.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Kevin Armstrong is the person with whom…

Kevin Armstrong is the person with whom I have always liaised with regarding my electricity and telephone queries. He is the most helpful and knowledgeable person who will follow up any query or problem and he always finds a solution. He is a highly professional employee and it is a pleasure to work with people like him

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Just wanted to say a big thank you to…

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy and stress-free.

Shamayla really knew her stuff and quickly found the best price available. She explained everything clearly and was friendly and professional throughout. I honestly felt like I was in good hands the whole time.

If you're looking to save on your energy bills without the headache, I’d definitely recommend giving Shamayla a call! at Energy Prices Direct Ltd

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Rose Williams - 5*

This review is for Rose Williams, who has been extremely efficient, kind, and helpful from the start. We are very impressed with her knowledge in this field and the way she has handled explaining and obtaining brilliant energy savings for us as a business.

Her communication has been fast and superb; she has responded to any and all questions we've had and her effort shows in her work.

Thanks very much, Rose! We are very happy customers

September 25, 2025
Unprompted review
Rated 3 out of 5 stars

I have dropped my review score from 5…

I have dropped my review score from 5 to 3 the reason being . I dealt with Lucas Chettri and got a good deal on my contract how ever since then every day I am getting calls from his fellow workers and it is getting on my nerves.

September 17, 2025
Unprompted review
Rated 4 out of 5 stars

Took all the worry about pricing

Took all the worry out of getting the write price for a very small Charity with complex utility needs. STEVE is very thorough and prompt, always a good guide when completing contracts and patient.

August 4, 2025
Unprompted review
Rated 4 out of 5 stars

I recently spoke to Sam Patel regarding…

I recently spoke to Sam Patel regarding our charity office energy bills. He was very knowledgeable and was able to give us a good deal on our electric and gas. He was easy to deal with and helpful with the computer elements and explained clearly the new deal

August 13, 2025
Unprompted review

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