Energy Prices Direct Limited Reviews 441

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, helpfulness, and extensive knowledge, making the process of securing energy deals easy and stress-free. Many people highlight the exceptional customer service, noting that agents are polite, professional, and dedicated to finding the best prices and solutions for their needs. Consumers frequently mention the excellent value for money and the significant savings achieved through the company's services. However, some customers also noted issues with persistent calls from different agents after securing a deal.

What people talk about most

Staff

Customers consistently express satisfaction with staff, highlighting their professionalism, knowledge, and... See more

Price

Consumers find price to be positive, consistently reporting that the service helps them secure competitive... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of staff.... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Value for money

Reviewers mention positive feedback about value for money. Customers consistently report significant savings,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is for Rose Williams, who has been extremely efficient, kind, and helpful from the start. We are very impressed with her knowledge in this field and the way she has handled explaining... See more

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

I was contacted by Kevin Armstrong who worked hard to get our small charity a better deal. We stayed with our current provider but Kevin managed to apply a charity discount which will save us over £26... See more

Rated 5 out of 5 stars

Anthony Atkinson at EPD Ltd has worked tirelessly to source the best Energy Supplier deals for our small charity. I feel this has been due to his drive and determination to do the best for us. He has... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

441 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service from Anshul.

Anshul approached us as he was aware we needed to renew our electricity supply for our Community Centre. We were provided with a range of suppliers and options and engaged the company who were best suited for our requirements.
A 1 year contract at favourable prices was offered and accepted with a review scheduled for July 2024.
Contact and information has always been carried out in a reliable and professional manner.
Highly recommended service.

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

Evenley Village Hall - The guidance and support given to us…

The guidance and support given to us was extremely helpful, particularly coming out of a three-year contract at a time when prices were increasing drastically.
ANSHUL Dubey was very diligent and caring in his detailed explanation of our options, he talked us through many options, and he answered all our queries and returned all phone calls promptly.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Kevin was extremely helpful

Kevin was extremely helpful and knowledgeable. Unfortunately we were unaware that we were tied into an extended contract but Kevin was undeterred and continued to give advice.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Cheapest and quick

I was in touch with SHEMAYELA for sorting out the electric & gas for various business. got the best rates and quick service. Highly recommended.

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Professional guidance

I was guided through the utility review process by JESSICA who provided me with the information I needed to make an informed decision. Any queries were answered fully and professionally. An enjoyable experience.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Well done Shemayela ...Great tenacity…

Well done Shemayela ...Great tenacity to help your customers get the best prices in these difficult times .
You have great customer service skills and you are focused on the results to help your customers make those essential savings .
Well done 👏

February 5, 2024
Unprompted review
Rated 4 out of 5 stars

Abingdon Memorial Parish Hall

Rose has help a great deal since we understood who was dealing with our account. i still get different members of the same team ringing me and have to tell them that Rose is dealing with our account; this gets very annoying as it doesn't seem that the right hand doesn't know what the left is doing; otherwise i am more than happy with what Rose is doing.

February 15, 2024
Unprompted review

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