Energysupportandadvice Reviews 

I was a member for a year or so and did think that the site manager was very self promoting, but put this down to be that she seemed very insecure in herself, but it now seems that maybe this was all an act to feather her own nest.
Gofundme are investigating her 'To help people to eat and heat' page. And I for one have been refunded my donations to what I thought was a worthwhile cause by Gofundme.

avoid avoid avoid, absolute load of scamming b*llocks

If I could give no stars then I would!

I was privately messaged a while back to ask me and many others in the group if we could write a great review as she said people were writing unfair things here.

At the time, I truly believed her and thought that people were being vindictive and making things up. How wrong was I!!!

I loved belonging to this Facebook group and interacted frequently with it.

However, I've now experienced the other side of this group that people were talking about and I've now been blocked, unfriended and left shocked by the way she has treated me and others, simply for questioning her!!

The allegations are that she has used money raised to help people on herself and her friends! Money donated by those thinking it would go towards people struggling with their energy bills and other things. Pretty serious stuff and you'd think that an innocent person would be providing all the proof on earth to show that nothing wrong had taken place.

However, when questions about the use of these funds were rightly raised by pretty much all of the moderators and admins, they all resigned with immediate effect after she refused, despite several requests to answer their very reasonable concerns!

She has blocked them all and still refuses to explain why the finances weren't adding up! In my opinion, this is what someone with something to hide would do!

They have set up a new group called Home Energy Matters which is much more welcoming and people aren't scared to say one little thing wrong and be blocked!

She even wrote a well wishing message on her group wishing them all luck and yet anyone daring to mention the name of this group when asked was instantly barred!! Her message was clearly another lie and she does not want anyone knowing about the new group!

After all this, if you are still wanting to belong to her group, then your time is limited because the second you go against her or try to ask a perfectly reasonable question, she will block you at the drop of a hat without worrying for a second about how it affects the mental health of the people she bars!

The group is apparently now a shadow of its former self. She has ruined it with her need for fame and constant attention seeking! It's often paused and the answers are nothing like they used to be because all of the true experts have left!

She also allows people to post serious problems near to shut down time, then pauses the group so no one else can help, not even other group members, until the following day! Hardly helpful and extremely damaging to those waiting too long for an answer. My suspicion is because they are trawling through every single comment to censor or delete them and this is now the main task of this once useful group!

I would avoid her and this group and I hope it gradually dwindles to nothing as everyone finds the much better group, Home Energy Matters. They are not afraid to answer questions and do not hide away when asked about what has happened!

I almost considered this person to be a friend even though we'd never met. I'm shocked at how she's treated me, the hard working mods and admins, and everyone she could've helped!

I hope she's investigated thoroughly and that people see her for what she truly is. Thank goodness for this site as she can't stop people telling the truth here!

Her whole team resigned, she's blocking everyone that dares to speak out, shes used threatening tactics which I've personally experienced and she's not tried to justify where the money appears to have gone. I'll leave it there for you to decide if you'd trust a group like this ....

Wow just absolutely shocking that this woman has deceived honest people of the group to donate to this and that and then spends the money on herself and family .
Tv radio and papers need to see this

My review was flagged and removed for some reason.
All I can say is I’m very embarrassed - I recommended this group to others as the technical information and mods were very good. I thought the founder was self promoting but for the good of making the group successful and championing energy consumers.

There is an allegation the founder GH has taken funds that were raised for people needing support during the energy crisis and used them for herself and her family, plus using affiliate links and promotions for her own pocket and not for the group.

Such a shame, hundreds of people were helped by the specialist volunteers working day and night while she apparently was only in it to make money for herself. It was odd she was talking about food banks and people in crisis while also doing a sideline of reviewing spas and restaurants and showing very expensive meals, again I put doubt to one side thinking it was all to get the name of the group out so vulnerable people would find it.

Please be wary of any posts on the group going forwards past May 29th, and read the other one star reviews to make your own mind up.

There’s two sides to every story but a financial audit will show the truth.

I am absolutely disgusted with what's happened to this group. Posters were asking where all the money from the octopus referral would be going and we were told to help towards group running costs and supporting members who needed help . The money went to the woman who can't be named who's name starts with a G and her family, literally thousands and thousands of pounds and she's trying to wriggle out of it .

EDIT I was asked to provide the group with more information and there is no way I'm giving an untrustworthy group my private information so before I'm accused of being a UW REP I absolutely am not ! This seems to be the go to response from she who shall not be named .

I am absolutely appalled at what has come to light regarding Gemma the director of the group....I HAVE BEEN MADE TO REMOVE HER SURNAME OTHERWISE MY REVIEW WILL BE REMOVED but everyone knows who she is anyway... She has preyed on vulnerable people and there's no going back on what's happened as there is evidence to prove that she has dishonestly obtained funds that have been used for her own personal 'outgoings' I really hope that something can be done about this as there are a lot of honest people who gave to 'her' fund thinking they were helping people but it seems a majority of it was just to line her pockets!
UPDATE ......I have now been asked for my personal details including phone no! No way am I giving her all my personal data! Plus the group are now saying they are going to try and raise money for people's bills!! Beware..she did this before on Go Fund Me and then it was found that she was dipping into it for her own means..so Go Fund Me froze the funds and most people got refunded although sadly not all due to the time limit & the go fund me account was cancelled by them not her so now tell me she's legit??? Please be careful

Took advantage of the most vulnerable and all her moderators and admin past and present, there was never any transparency hopefully she's shut down now.

I recently reached out to the community for some advice. Gemma saw my comment and immediately responded. She quietly worked behind the scenes and contacted my energy provider to provide some assistance. We had tried in every way to work with the supplier but they wasn’t having any of it and were threatening disconnection….. Until Gemma spoke to them on our behalf! Within an hour the disconnection was stopped and we had a resolution that I was happy with and I honestly can say we wouldn’t have got this positive outcome without her stepping in. I’m truly grateful for Gemma personally dealing with this case herself. I have seen many comments from others her and the team have helped and I’ve been able to experience that energy and passion first hand! She really does work hard, doing the right thing and fighting for the consumer!! Thank you so much Gemma! You saved my small business from closing. Forever grateful!!

I have been a member of the group a few years now to learn as much as I can regarding billing, what to pay attention at an offer from the energy company, how to cut usage down to save myself some money, but never ever I thought I would be one of these people complaining about their energy company. As a consumer I did the right thing and switched from radio teleswitch meters to smart meters as they were stop working at the end of March , before the deadline was extended. The engineer that did the switch had no idea what he was doing as a result leaving me without electricity and Eon next refused to send one back and was asking me to get a private electrician to check my appliances at my own cost. Absolutely devastated contacted Gemma and her team and she managed through her contacts to send one the very next day. They confirmed the meter was not connected properly and there was a missing part. If it was not for her and her team, I would still be arguing with eon next that they did it wrong. All the help was provided for free and the assurance messages I’ve received that she’ll get to the bottom of it and make it right, we’re so comforting. Thank you

Gemma and her team know their stuff. If you have any concerns, problems or uncertanties with your electric bill or just need some advice, definitely get in touch with Gemma, and at the very least join her free energy support Facebook group.

Wow! What can I say?! Gemma and her team have been so supportive! Great advisors and helped me resolve 2 years of issues with my previous energy company! I cannot fault Gemma and her team!!! A++++++++ from me!!

Thank you so much for the help. What would have likely taken quite a while to fix, was resolved thanks to Gemma. It has saved me so much stress. Thank you.

BIG thumbs up. Without their help I’d probably still be sat with no electricity. Messaged someone at 7am 7/5 and was told someone from Utilita would ring me this morning and by 9.15 7/5 an engineer was sat outside my property. They also made sure I was compensated by Utilita for having no electricity for 24 hours. Can not thank you enough!!

This group has given me so so much information and advice from energy saving tips to knowledge of suppliers and tariffs and understanding bills. Also specific advice which helped me finally get my gas meter sorted to sending readings so I can benefit from smart tariffs. They are always so willing to go the extra mile to sort out some awful problems for people. The most valuable group I’m a member of.

Gemma helped me resolve an issue that I'd been battling with for nearly 6months prior. She assured me she could help and got it sorted within a couple of months (due to management being off at the company we were dealing with and bank holidays in between), staying true to her word and keeping me updated in between. She even managed to get the company in question to change their outdated policy so others don't have to go through the same horrendous experience I did prior to Gemma being recommended to me. I really can't thank her enough. She genuinely wants to help the consumer to get the best outcome.

Really helpful and supportive. I had an issue with my meters since switching from British Gas to Utilita and they went above and beyond to ensure the emergency engineer came out to resolve the situation, even on a Sunday! I know where to come if I have any more supplier issues x

Helped me very quickly get a refund processed from utilise after chasing it up myself for 6 weeks. Helpful, kind and polite. Thank you Gemma.

Had an emergency with the meter setting on fire at 10pm and energy company refused to help claiming it wasnt an emergency, after posting in this group the lovely volunteers came to our rescue and got them to come and make it safe, thanks guys

Lovely friendly helpful team that do there best to help and advice were possible.
They are always there to help when needed..