Engage Reviews 

389
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally friendly staff, delicious food and drinks, and the seamless organization provided across various high-profile sporting and entertainment events. People note that dedicated account managers and hosts go above and beyond to ensure that every single detail is handled with professionalism from start to finish. Some reviewers were not happy with occasional communication hurdles, mentioning persistent unwanted phone calls, unexpected automated chatbot interactions, or minor background noise issues during guest speaker presentations. Despite these specific communication and environmental drawbacks, the vast majority of visitors highlight the incredible atmosphere, wonderful seats, and overall exceptional hospitality.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professional, welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting professional staff and seamless... See more

User experience

Clients share positive opinions on user experience, describing it as top-tier and well-organised from start... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing widespread appreciation for the... See more

Location

Reviewers express high satisfaction and appreciation regarding the wonderful locations and fantastic viewing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Icon at the Ignition Club. What a fantastic way to have a great time with friends and colleagues. Eat drink and be merry. An excellent vantage point to watch the racing. Insightful interviews in... See more

Company replied

Rated 5 out of 5 stars

We spend a fabulous day at Ascot with Engage! It couldn’t be better organised. What we had to do is to eat, to drink and enjoy. The staff was friendly and very knowledgeable about racing, we had the b... See more

Company replied

Rated 5 out of 5 stars

I spent Friday at the Spa GP through a booking with Engage . I am now spoilt for life and am enjoying telling friends about my experience. Ashley from Engage could not have been more helpful and wa... See more

Rated 5 out of 5 stars

Another really enjoyable day at Henley 2026 with Engage. Food, drink and staff were all superb. We have been going to Henley with Engage for many years, and whether we have taken a private tent for 50... See more

Company replied


Company details

  1. Event Management Company
  2. Event Planner
  3. Event Ticket Seller

About Engage

Written by the company

Photo

Company Description

We’re ENGAGE, the sports and entertainment experts. We create, deliver and find high-quality hospitality, events and travel experiences. Our experiences aren’t just about the event itself, but about incredible occasions and unforgettable moments, exceptional hospitality and excellent personal service. They’re about bringing people together, creating connections and building lasting bonds. Engage Calendar

Official Partnerships

Our Official Partnerships spread widely across the sporting and entertainment opportunities, including contracts with Twickenham, Wembley Stadium, Lord's, The Kia Oval, Silverstone, The BRIT Awards and many more. Explore Partnerships

ICON

ICON is our premium brand offering, giving you the ultimate hospitality experience. Experience world-class hospitality at the best venues around the world with ICON. EXPLORE ICON

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

389 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(389)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Below par

Having been to this event a number of times in the past I thought year was below standard. There were too many people packed into the room and the tables were too small for the number of guests, meaning we were sitting on top of one another. In addition and as a result of the above the queues for the food were too long.
Finally, whilst I understand the need to control portions constantly being told that you could only have one of something when you didn't take all options e.g. four sandwich options and only selected two, so why do I have to ask for two each of those. This makes little/ no sense when other guests are ordering 12 beers/ any other drink of choice and makes for a poor experience.

July 8, 2025
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Reply from Engage

Hi Phil, thanks a lot for the review, we really appreciate the constructive review. We'd love to discuss this further so we can ensure that your next event with us is a 5 star experience. Please message on contact-us@engage.co.uk and we look forward to hearing from you.

Rated 3 out of 5 stars

Staff were very friendly

Staff were very friendly, getting drinks was fine but food felt very tight. Servings were limited. Solution would have been to go to multiple food serving areas but couldn't be bother with that.

July 8, 2025
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Reply from Engage

Hi Dale, thanks a lot for the review and glad that were staff were up to standard! The multiple food points are there to try and help with any queuing but I appreciate that it can be a little difficult at busier times. Hopefully you'll attend another event with us and we can work on some of those improvements. If you had any further comments then please message at contact-us@engage.co.uk.

Rated 5 out of 5 stars

Great choice of food and drink

Great choice of food and drink, great location by the track

July 8, 2025
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Reply from Engage

Thanks a lot for the great review! Hope to see you at the F1 with us in the near future

Rated 5 out of 5 stars

Henley Regatta

Excellent event, only real compliant is no IPA's on offer at bar location.

July 5, 2025
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Reply from Engage

Hi Andrew, thanks a lot for the review and really pleased you enjoyed our Henley event. I've forwarded on the lack of IPA and hopefully we can arrange that for next year.

Rated 5 out of 5 stars

One in the life time experience

One in the life time experience! As newbies to the F1 racing, I was asking lots of questions. Ashley has been incredibly patient, knowledgeable and really gave us the best advice regarding how it works, seating, stands, parking etc. He also organised gift certificates print outs so I could give them to my brother and my niece as a present. I truly believe that his input made our day amazing. The locations of the lounge and stands are incredible and you will see a lot from the circuit. When on the terrace you feel the cars are at touching distance. I also dealt with Lottie - again, superb customer service, very quick to come back to you, nothing is a problem. This was 10 stars experience. Would love to go again.

July 6, 2025
Unprompted review
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Reply from Engage

Such a wonderful review to read Hana thanks so much! Really glad you enjoyed our ICON facility at Silverstone and I've Lottie and Ashley know the brilliant words you've left. Hope to see you at an ICON event soon!

Rated 5 out of 5 stars

Our go-to for F1 hospitality

Ashley at ENGAGE has been brilliant to work with. He’s our go-to for F1 hospitality and always makes the whole process really easy. Super helpful, quick to reply, and checks in before, during, and even after the event to make sure everything’s spot on. Great guy and great service — highly recommend!

July 5, 2025
Unprompted review
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Reply from Engage

Amazing to hear Stuart thanks so much for the lovely review of Ashley. Hope to see you at an F1 event with us soon!

Rated 5 out of 5 stars

Staff were brilliant all day

Staff were brilliant all day, couldn't do enough for you.

July 7, 2025
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Reply from Engage

Thanks Christine, really great to hear that you received an excellent service from our staff. Hope to see you at an event soon!

Rated 5 out of 5 stars

F1 corporate

An amazing event and well put on. I Definity would recommend

July 6, 2025
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Reply from Engage

Thanks Lakh, brilliant to hear you enjoyed our F1 hospitality experience. Hope to see you at another event soon

Rated 5 out of 5 stars

Great service from booking to the day…

Great service from booking to the day itself. Well done guys.

July 4, 2025
Unprompted review
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Reply from Engage

Thanks Neil, great to hear you enjoyed the service throughout the booking experience with us at Engage. Hope to see you soon!

Rated 5 out of 5 stars

Always a well put on event by Engage as…

Always a well put on event by Engage as a repeat customer. Wide range of events available. Helpful staff making sure our clients have a great day,

July 6, 2025
Unprompted review
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Reply from Engage

Thanks Tim, look forward to seeing you at an event in the near future.

Rated 5 out of 5 stars

British F1 Grand Prix 2025

From the initial information request to the event itself, Lottie was on hand to support with any queries. On the day the event was very well ran, which meant we got to spend time with our guests and worry about nothing else. Overall a fantastic experience and we will be sure to attend again.

July 5, 2025
Unprompted review
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Reply from Engage

Thanks Carl, brilliant to hear you enjoyed our well run ICON event at Silverstone and I'll let Lottie know the great news! Hope to see you at an event soon.

Rated 5 out of 5 stars

A colleague and I attended Formula 1 at…

A colleague and I attended Formula 1 at Silverstone at the Engage Icon hospitality venue. It was an absolutely fantastic experience from issuing the tickets, to event information and timetable, parking, location, catering and the friendly, helpful staff who ensured that nothing was too much trouble to help you enjoy the event.
I would have no hesitation in recommending Engage Sports Management not only for the F1 but other sporting events, music, comedy etc where hospitality is an option.
A great team!

July 4, 2025
Unprompted review
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Reply from Engage

Thanks so much Nathaniel for the great review, delighted to hear you enjoyed ICON by Engage at Silverstone. Look forward to seeing you at an event in the future.

Rated 5 out of 5 stars

A great day out

A great day out. From the ease of parking and easy access through security and entry into the inner circuit to an efficient and charming welcome from the team.
We were shown to our table by a smart young host who was very willing and helpful.
The location was excellent with great views of the on-track action. The choice, and quality, of the food was restaurant standard and the wines equally good. Well done and thank you.

July 4, 2025
Unprompted review
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Reply from Engage

Fantastic to hear you had such a great time with us at ICON by Engage Silverstone Nigel. It's a brilliant day out and we're really please you enjoyed the food, drinks and service. Hope to see you at an event soon!

Rated 5 out of 5 stars

Very good and would recommend

Very good and would recommend.
The lady looking after our table was fantastic. She and her team looked after our laptops etc. whilst we watch the racing. We never had to go to the bar as staff were always on hand to take our orders. Food was good for a buffet too.

July 6, 2025
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Reply from Engage

Hi Felix, brilliant to hear that you enjoyed your time with is at ICON by Engage, Silverstone. I'll let the team know about the great service you received and I'm glad the food was of the standard expected. We hope to see you at an event soon

Rated 5 out of 5 stars

Well looked after from start to finish

Well looked after from start to finish. Food and drink provided at all times and prime position for viewing

July 6, 2025
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Reply from Engage

Hi Duncan, great to hear that you had an excellent time at ICON at Silverstone this year. Hope to see you soon!

Rated 5 out of 5 stars

The whole process was fairly slick and…

The whole process was fairly slick and easy and the the venue, event was lovely and staff great.

July 4, 2025
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Reply from Engage

Hi Lisa, glad you had a great time at Henley in our ICON by Engage hospitality suite with Angela Hartnett. Hope to see you at an event soon!

Rated 5 out of 5 stars

Fantastic

Fandabbydosey!

July 5, 2025
Unprompted review
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Reply from Engage

Thanks Angus! Hope to see you at an event soon

Rated 5 out of 5 stars

Brilliant day at the tennis

Brilliant day at the tennis, can't fault anything.

From the moment we arrived to the moment we left it was great.

July 3, 2025
Unprompted review
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Reply from Engage

Really appreciate the review Joe and glad you enjoyed your time at Wimbledon. Hope to see you at an event soon!

Rated 5 out of 5 stars

Excellent service for hospitality

Excellent service for hospitality. We used Engage for Henley Regatta and everything was as planned and perfectly executed. Would highly recommend

July 1, 2025
Unprompted review
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Reply from Engage

Thanks Carly for the great review, I'm glad you have a fantastic time at Henley Royal Regatta and we look forward to seeing you at an event in the near future.

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