For some reason on my moving day my gas was cancelled. I have no idea why it was cancelled and I definitely didn’t cancel it, this was extremely frustrating and I’m not sure how they could allow for t... See more
Company replied
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After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it... See more
Company replied
After receiving information that my meter could not be read, I contacted your office and spoke with an agent who was unfortunately not very helpful. I then had to contact City Power, and afterward c... See more
Company replied
Much easier than previously when I was trewated as a novice. At least this time they recognised I was just changing the tariff I was on, not a new customer.
Company replied
Company details
Written by the company
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Contact info
Australia
- engie.com.au
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from ENGIE
Hi Vanessa, thank you for sharing your feedback. I'm glad to hear you found the process easy to change. If you have any further questions or need assistance, please don’t hesitate to reach out to us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Our Customer Care Team will be happy to assist. Thanks, Aeriel.
We still have an ongoing ombudsman man…
We still have an ongoing ombudsman man complaint that is not resolved yet.
March 9, 2026
Reply from ENGIE
Hi Travis, thank you for sharing your concerns. I’d like to look into this matter urgently and ensure it is addressed properly. Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). When you reach out, please ask for our Customer Advocacy Team, and we’ll do our best to support you. Thanks, Aeriel.
I asked for it NOT to be connected
I asked for it NOT to be connected. I am very annoyed as now I am worried when we arrive (this is our investment property) this evening we will have no power as the switch was up. If that is the case i will be beyond upset.
March 11, 2026
Reply from ENGIE
Hi Terry, I'm sorry to hear about your frustration and understand how concerning this situation is for you. I'd like to look into this matter urgently Please contact us through https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). When you reach out, please ask for our Customer Advocacy Team, and we’ll do our best to ensure your concerns are addressed promptly. Thanks, Aeriel.
Reply from ENGIE
Hi Graham, thank you for letting us know about your experience. I’m delighted to hear that everything went smoothly for you. Your feedback is greatly appreciated, and we’ll continue striving to make the process as seamless and straightforward as possible. If you’d like to share more thoughts, you can do so through https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be happy to assist you. Cheers, Aeriel.
Simple to signup
March 11, 2026
Reply from ENGIE
Hi Suresh, thank you for sharing your feedback. I’m glad to hear that you found the signup process simple and straightforward. Your support means a lot to us, and we’ll continue working hard to make every step of your experience easy and efficient. If you’d like to share more feedback, you can do so through https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be happy to assist you. Thanks, Aeriel.
Reply from ENGIE
Hi Michelle, thank you so much for your kind words. I truly appreciate your feedback and are glad to hear that you found our service caring and efficient. Your support means a lot to us, and we’ll continue doing our best to provide you with the service you deserve. If you’d like to share more feedback, you can do so through https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be happy to assist you. Cheers, Aeriel.
Reply from ENGIE
Hi Lee, thank you for your feedback. I'm glad to hear you found our service simple and easy. We appreciate you taking the time to share your experience. If you’d like to share more about your experience, you can send us feedback through this link: https://engie.com.au/feedback-trustpilot or call 13 88 08. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be happy to assist you anytime. Thanks, Aeriel.
Easy and Straightforward signing up to…
Easy and Straightforward signing up to Engie.
Now I put you to the Test.
March 10, 2026
Reply from ENGIE
Hi Wesley, thanks for sharing your feedback. I'm glad to hear that signing up with ENGIE was easy and straightforward. If you need any further assistance in the future, you can reach us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST) or send us an inquiry through this link https://engie.com.au/feedback-trustpilot. We’ll be here to help. Cheers, Aeriel.
I havent recieved my bill yet so cannot…
I havent recieved my bill yet so cannot comment on the billing or their service rakated to bills but the daily charge and per unit cost is higher then my last supplier for both electricity and gas. I have joined duento the rebate of $350. If the rates are not competitive, unfortunately I will have to more out from engie.
An other feedback I would like to highlight is when I singed up I entered my health care card, but then I got email that I have to send the HC card again but filling a form but that form has no address to be sent and it just points to contact us page on engie where it.takes me no where after that.
They need to improve their process and lower the unit rate and daily charge
March 4, 2026
Reply from ENGIE
Hi JD, I’m sorry to hear about your experience and the frustration it caused. I understand your concerns about the higher daily charges and unit rates, as well as the issues with submitting your Health Care card.
To look into this further and assist you properly, please contact us through this link:https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST). Please ask for our Customer Advocacy Team, and we'll be able to support you with your billing enquiry and concession card update. We appreciate you taking the time to raise these points, and we’ll do our best to ensure your concerns are addressed. Thanks, AJ
reviewed and ensured by bill was created
February 17, 2026
Reply from ENGIE
Hi Emily, thank you for sharing your experience with us and for confirming that your bill has been reviewed and created. I understand how important it is to have this finalized. If you need any further assistance in the future, you can reach us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST) or send us an inquiry through this link https://engie.com.au/feedback-trustpilot. We’ll be here to help. Cheers, AJ
It was a very easy process
It was a very easy process. There was no having to listen to the terms & conditions.ID process was esy
March 3, 2026
Reply from ENGIE
Hi Michael, thank you for sharing your feedback. I’m pleased to hear the process was smooth and straightforward for you, and that the ID verification and setup were easy to complete. We truly appreciate you taking the time to let us know about your experience. If you ever need further assistance in the future, you can reach us at 13 88 08 (Mon–Fri, 8:00 AM–7:00 PM AEST) or send an inquiry through this link: https://engie.com.au/feedback-trustpilot. We will be happy to help. Cheers, AJ
Why is it so hard ENGIE?
Has been a dog's breakfast since joining. Will look elsewhere going forward.
February 28, 2026
Reply from ENGIE
Hi Nadia, I'm sorry to hear about your experience and understand how disappointing this has been for you. We’d really like the chance to assist further. Please contact us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST) and ask for our Customer Advocacy Team, or you can send us an inquiry through this link: https://engie.com.au/feedback-trustpilot.
Thank you for sharing your feedback and please know that we're here to help. Thanks, AJ
Had a dreadful experience.
Had a dreadful experience.
Signed up for a solar feed in product for our existing solar panels. Got my first bill and discovered that the solar was suddenly not included and so I was paying x2-3 expected. When I called them they told me first that my meter wasn't suitable for solar (it has been connected for 5+ years), and then that the panels must be new (again 5+ years), then finally that they expected me to have told them separately that I had solar panels, on a solar specific tariff, otherwise they wouldn't connect me.
Finally told me that they wouldn't be able to fix it for 3 weeks at least, locking me in to multiple months of extortionate electricity.
Really unhelpful and feels like I have been scammed.
I would recommend that you avoid.
Update 10/03/26
-Despite Engie's lovely sounding response below, they haven't bothered to answer my follow-up on the advice line they offered. Pointless and clearly just for show on review websites.
March 4, 2026
Unprompted review
Reply from ENGIE
Hi James, I'm sorry to hear about your experience and understand how frustrating this must have been. We’d like the opportunity to assist you further. Please contact us at 13 88 08 (Mon–Fri, 8 AM–7 PM AEST) and ask for our Customer Advocacy Team, or you can send us an inquiry through this link: https://engie.com.au/feedback-trustpilot.
Thank you for bringing this to our attention. We’ll be glad and look forward to assist you. Thanks, AJ
sales person
the sales person who made the connection and went through the process was very excellent.
February 28, 2026
Reply from ENGIE
Hi Snz, thank you for your feedback. I'm glad to hear that our sales representative provided excellent support and made the connection process smooth for you. If you’d like to share more about your experience, you can send us feedback through this link: https://engie.com.au/feedback-trustpilot or call 13 88 08. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be happy to assist you anytime. Thanks, Aeriel.
Change of services involving nominee
This was not your standard change of services.
The 3 CSO's involvement / patience made the transition easy and their assistance / guidance on this matter was approached in a professional manner.
February 27, 2026
Reply from ENGIE
Hi Celia, thank you for sharing your feedback. I'm glad to hear that our Customer Service Officers’ patience and professionalism helped make the transition easier for you. If you’d like to share more feedback, you can do so through https://engie.com.au/feedback-trustpilot or by calling 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be happy to assist you. Cheers, Aeriel.
So easy to switch on website that I was…
So easy to switch on website that I was referred to by friend.
February 23, 2026
Reply from ENGIE
Hi Amanda, I'm glad to hear that switching through our website was easy for you, and we appreciate your friend’s referral. Your feedback means a lot to us as we continue to improve our services. If you’d like to share more about your experience, you can send us feedback through this link: https://engie.com.au/feedback-trustpilot or call 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be happy to assist you anytime. Regards, Aeriel.
A straight forward and simple process to connection
Moving to a new town and new home was nerve wrecking enough but thankfully the power was ready to go!
March 2, 2026
Reply from ENGIE
Hi Gaelle, thank you for sharing your experience with us. I'm happy to hear that the connection process was straightforward and helped ease the stress of moving into a new town and home. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot and it will be routed directly to us. Thanks, Aeriel.
Athe call was answered very quickly
Great customer service and rang back to check things were sorted
February 25, 2026
Reply from ENGIE
Hi Leanne, I'm thrilled to hear your positive feedback. It’s wonderful to know our customer service team not only assisted you but also followed up to ensure everything was sorted.
If you ever need further support in the future, please don’t hesitate to contact us at 13 88 08 (Mon–Fri, 8am–7pm AEST) or send us an inquiry through this link https://engie.com.au/feedback-trustpilot. We’ll be glad to help. Cheers, AJ
Reply from ENGIE
Hi Jessica, I'm delighted to hear that your setup experience went smoothly and that you found our service fast and efficient.
If you ever need further assistance in the future, you can reach us at 13 88 08 (Mon–Fri, 8am–7pm AEST) or send us an inquiry through this link https://engie.com.au/feedback-trustpilot. We’ll be glad to help whenever you need. Cheers, AJ
Easy to relocate with Enegie support
February 24, 2026
Reply from ENGIE
Hi Genevieve, thank you for sharing your experience. I'm delighted to hear that relocating with ENGIE support was easy for you. Your feedback means a lot to us.
Whenever you have any concerns or suggestions, we encourage you to send us feedback through this link: https://engie.com.au/feedback-trustpilot, or call us at 138808. Our team is available Monday to Friday, 8:00 AM to 7:00 PM, and we’ll be glad to assist you whenever needed. Cheers, Aeriel.
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