England Rugby Reviews 

On the 31st December 2023 at 23:10, 23:17, and 23:24, I ordered 7 items (see screenshot attached) and each time the website requested that I repeat the transaction because my bank has declined the transaction, and I did as instruct, not aware that every time I input my credit card details that the account has been debited for the exact amount of GBP241.94 (see bank statement attached).
I'm hoping you can see the problem that occurred, which was probably a system error. Therefore, I request a complete refund for the three transactions, each of which cost me GBP 241.94 . My nank statement screenshot makes it very evident that the funds were credited to FANATICS-INTL 03454084345
Even after talking to a few agents, it became clear that I am not seeing things well, therefore I may bid my money farewell. Don't take a chance on losing your money by doing business with them; even if I have a lot of proof, their responses will make your blood boil. "To give up" is exactly where they had me. I hope you don't make the same mistake I did; I just spared you your hard-earned money. I've got copies of everything I've spoken, by the way.

Didn’t order but dodged a massive bullet from the reviews here. Wanted a hoodie from the online store in the sale and before I got to checkout I happened to see it was operated by Fanatics. I’ve had a dreadful experience with them in the past so I bailed on my purchase.

What on earth are the RFU etc doing allowing merch to be sold via these cowboys? They are known to be terrible and rip off loyal sports fans. They honestly need to be referred to Trading Standards.

AVOID!

Jumper ordered was way off from its advertised sizing. Forced to pay £5.90 to return through them, had no other option other than to pay for there return service using Royal Mail, even though the same parcel was half that price with royal mail, scandalous shopping experiance. Awful experiance, first and last time buying from England Rugby Store.

I brought from England Rugby Store because i thought that this would be the best place to buy from for quality and service, and was prepared to pay the delivery cost as thought it was worth it as the quality of the products i was ordering warranted the cost. However to my dismay i had to return one of the products as it was too big and was surprised that i then had to pay an additional £5.90 for the privilege. It will make me think twice in future to use this store unless they are offering free delivery/returns.

Sizes are WAY off what their size guide states. Ordered an England hoody on Black Friday and it is like tent. No where near the size they said it would be.

And on top of the already expensive delivery fee (and arbitrary "handling fee"), they offer no free return or change of size. They want £6 to return the item.

So I'm either stuck with a useless oversized hoody and £40 out of pocket, or I return it and only get £27 back.

I will never be ordering from englandrugbystore.com again. At least not until they change from being run by 'fanatics.com'.

Bought a hoodie in the Black Friday sale, selected usual size against the sizing chart and paid £4.95 delivery plus a £0.99 handling charge. Item arrived today ... it's absolutely massive. To add insult to injury its cost another £5.90 to return it for a refund.

It looks like I had the same problem as most people on here. I bought a top in the sale but it doesn't fit very well. When I tried to return it the returns portal was down. When it finally started working I realised I had to pay £6 for postage. So having paid £6 for postage and handling for it to arrive and £6 to send it back I really wish I'd never bothered. Will not be buying from here again.

I have pretty much had the same experience as everyone here - paid for delivery and had to return two items. Paid £6.75 for each to be returned and 2 weeks later am still waiting for the refund of over £100.

I will never buy direct from England rugby store again - the worst service I have ever had.

The postage for this company is outrageous I ordered two tops in different sizing but my grandson didn’t fit either but you do not have an option of sending them back as one parcel you have to pay 5.90 each parcel as well as paying 4.95 each delivery

£85 England rugby shirt and child’s rugby shirt were 2 sizes smaller than they should be! I complained they made me pay £6 to return it. They’ve had it back 2 weeks now and I’m still chasing my refund!
I will never buy from them again. Appalling service and poor quality products.

I won't and will not order from RFU rugby store again. What used to be a fantastic way to get rugby tops has gone to rat s**t since fanatics.com took over. I ordered a £135.00 England Rugby top for the WC and was delivered a Millwall FC away top. It's been 12 days since it was returned and still no refund. RFU take back control of your e-commerce because fanatics.com that are managing it, needs sacking.

Even though I have proof they have received the return, they are saying they can't find it and have offered me a 20% discount on my next purchase. Well, there isn't going to be a next purchase from me. We have spent thousands of pounds with this bunch over the years. No more though, this is dishonest and not the service you would expect.

What a complete disgrace this company is. Ordered 2 shirts ahead of RWC23 and paid for next day delivery. Kept being told the delivery would be soon etc. Arrived 22/9/23. Have returned one shirt which cost £80 + £6.95 postage and am only receiving £68 refund and have to pay postage of £5.90. How the hell do they work that out? Are they deliberately delaying orders until the price reduces and they they repay a % of the reduced price? I've bought from here in the past but will never use them again. Whoever authorised this shambolic to be associated with England rugby has some serious questions to answer.

Absolutely horrendous. Do not buy from this company! Wished I had looked at their reviews before I ordered. I ordered a rugby shirt for my Son's birthday. Shipping was 2-4 days. After 4 days my order was still in processing. When I spoke to customer services they could not tell me when the shirt would be shipped. I waited a couple more days but the order was still in processing. I rang customer services to cancel the order as it would not arrive in time & get a refund but they said they couldn't cancel it. I asked how long I would wait for the item to arrive but they couldn't tell me. After a big fight & refusing to accept all their stories- a recent technical glitch (these awful reviews go back to 2020), suddenly it was ready to be shipped etc etc they issued a refund.

Unfortunately I have to give 1 Star as there's no option for Zero. I ordered a top and paid 6.95 for next day delivery, 13 days later and I still haven't received it even though taken from my account at the time of order. Customer service is non existent. Steer well clear from them.

"a fanatic experience"...beware cause this means "a bleedin awful experience".

Ordered from them with paid express delivery, item never showed up, contacted customer support 3 times, ignored and fobbed off. Now 2 weeks later and they say there is nothing they can do despite the fact they are still showing the item as in stock and available for next day delivery.

England Rugby should toss the fanatics peeps straight in the sin bin and get a better company.

Wife ordered back in July RWC top with a estimated delivery of 3-5 days and was made up as treat for Birthday, and well in time for start of the fixtures.
New message saying start of September then another mid September. At this rate the world cup will be over before it arrives.
Will be returned if England are out of cup before it arrives.

You should know that this website is just fanatics with a different front-end.

I ordered a replica shirt for next day delivery. It did not arrive and had not arrived even two days.

My order status has not progressed beyond processing at any time. I called and was offered a delivery charge refund and told that it would be with me on the Monday.

It did not arrive on Monday. I sent an email asking for an update and also complaining that the item has now been reduced by 25%, I was offered a discount code against future purchase which I won’t be making. It has still not arrived by the Friday, so I phoned and cancelled and got a refund.

I have now ordered from Umbro direct. Hopefully they can do better.

This company is a shambles.

I wish I could give zero stars.
Further delays on delivery of team shirt, now after the first match.
Totally embarrassing, who is going to take some responsibility

I ordered an official shirt and it's now delayed till after the start of the world cup. They say I can cancel the order by visiting the customer service part of their website but there isn't one! Or it's buried so deep it's impossible to find. Tried to chat and there's no one available. This has got to be the worst service in the world. I have never experienced something so bad and I will definitely never use them again