Customer Services quickly understood my request and expedited it efficiently and accurately. We have loved every site we've visited and recommend the discounts we've had because we were members. Our k... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Polite friendly and helpful, describes everyone we have met or contacted. It means a lot. We now have many more places we can visit and we look forward to meeting more very pleasant people at really i... See more
Company replied
I contacted Customer Services regarding tickets for Bolsover Castle I had bought to take my grandson as a surprise. Unfortunately, my daughter booked a holiday departing on the same day so I asked if... See more
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It was so great to be able to speak to an actual person who was friendly and helpful, dealt with my query efficiently, and confirmed everything to me in an email. Such a refreshing change from having... See more
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Company details
Written by the company
English Heritage cares for over 400 historic buildings, monuments and sites - from world-famous prehistoric sites to grand medieval castles, from Roman forts on the edges of the empire to a Cold War bunker. Through these, we bring the story of England to life for over 10 million people each year.
Contact info
United Kingdom
- english-heritage.org.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy bereavement notification with…
Easy bereavement notification with empathy
August 4, 2026
Unprompted review
Reply from English Heritage
Hi Kirsten, thanks for your review. We are glad our team was able to provide support during a difficult time. Thank you for your kind words.
I was delighted by the quick response…
I was delighted by the quick response from customer services when I contacted them with regard to a membership issue. I have just had the same issue with another membership, but that was only corrected when I rang them. I much prefer to email, than to hang around on the phone. So thank you English Heritage, you can be sure of my membership for many years.
August 1, 2026
Unprompted review
Reply from English Heritage
Hi there, thanks for your review! We are truly pleased to hear about your positive experience with our customer service team. We really value your loyalty and look forward to welcoming you to our properties again soon!
I made a mistake when ordering Dover…
I made a mistake when ordering Dover Castle admission tickets online that had the wrong date. I emailed the address given for contact requesting help and received a timely response from Audrette along with the correct tickets. Couldn't have gone better and I'm looking forward to my visit to the castle. Walt W.
July 28, 2026
Unprompted review
Reply from English Heritage
Hi Walt, thanks for our review! We're so glad to hear that we could assist you quickly with your ticket change! We appreciate you sharing your positive experience with us and are delighted that everything was resolved smoothly. We hope you have a wonderful visit to the castle!
Reply from English Heritage
Hi Mr Howard Gatley, thanks for your review! We are so pleased to hear you found our chat service efficient. Thank you for your kind words!
My experience was excellent
My experience was excellent. Sam the English heritige lady was friendly,professional she sorted the issue out quickly. A relaxing hoilday now ahead,Thank you.
August 3, 2026
Unprompted review
Reply from English Heritage
Hi Charles, Thank you for your wonderful feedback! We are so pleased to hear that Sam was able to sort out your issue quickly and professionally. We appreciate you sharing your experience!
Live chat with Gabriella
Live chat with Gabriella - extremely helpful and prompt service :)
August 3, 2026
Unprompted review
Reply from English Heritage
Hi Jo, thanks for your review! We're so happy to hear our team provided you with such helpful and prompt service! We appreciate your kind words.
Prompt response and dealt quickly with…
Prompt response and dealt quickly with my query
August 3, 2026
Unprompted review
Reply from English Heritage
Hi there, Thank you for your review! We are so happy to hear that we were able to respond and deal with your query quickly. We appreciate your feedback!
quick and helpful
August 3, 2026
Unprompted review
Reply from English Heritage
Hi Donna, thanks for your review! We're very glad we could help.
English Heritage
I spoke to Riannon from English Heritage. About a problem with direct debit. Riannon manged to help me with very quickly
August 3, 2026
Unprompted review
Reply from English Heritage
Hi Burchett, thanks for your review! We're happy to hear our team was able to assist you quickly with your direct debit inquiry. We appreciate you sharing your experience with us.
Customer service were excellent
I asked customer services online and Joya responded with exactly the assistance I required. Thanks so much!
July 28, 2026
Unprompted review
Reply from English Heritage
Hi Chris, Thank you for your wonderful review! We're so pleased to hear that our online customer service was able to provide you with the exact assistance you needed. We appreciate your kind words!
Change of Membership type
I requested a change to Senior Membership (via my online account), and a few days later received an email to confirm my payment details had been amended. Since then I have received my new membership card with the old rate quoted (£84 Adult) but presumably the letter was printed out before the change was made.
July 28, 2026
Unprompted review
Reply from English Heritage
Hi Sandra, thanks for your review! we're so glad we could help with your membership change. You are correct in thinking that we prepare our mailings in advance so your first card will have already been on the way to you before we changed this. Thanks again!
Very helpful agent jack
Had a chat with Jack who was very helpful!!! Solved my query quickly
August 1, 2026
Unprompted review
Reply from English Heritage
Hi Tracey, Thanks for your review! We're delighted to hear that our team was very helpful and quickly solved your query. We appreciate your positive feedback!
Immediate attention by Kayleigh who…
Immediate attention by Kayleigh who resolved my query with great speed
August 1, 2026
Unprompted review
Reply from English Heritage
Hi Steven, Thanks for your review! We're so pleased to hear that your query was resolved with speed. We appreciate you sharing your experience!
Reply from English Heritage
Hi Lyndsey, Thank you for taking the time to share your experience. We are delighted to hear that your query was resolved quickly and that you found our service to be very professional.
Very good client support
August 1, 2026
Unprompted review
Reply from English Heritage
Hi LB, thanks for your review! We're so glad to hear you had a positive experience with us. We truly appreciate your kind words!
Rebecca's response to my question about…
Rebecca's response to my question about Brodsworth Hall 'accessability' was prompt, complete and very helpful. As always, English Heritage sets the standard.
July 30, 2026
Unprompted review
Reply from English Heritage
Hi David, Thank you for your wonderful review! We are so pleased to hear that your query about Brodsworth Hall's accessibility was handled promptly and helpfully. We always strive to provide excellent service.
Fast response
July 31, 2026
Unprompted review
Reply from English Heritage
Hi Paul, thanks for your review! We appreciate you letting us know your experience.
Rebecca was helpful and efficient.
July 31, 2026
Unprompted review
Reply from English Heritage
Hi Colleen, Thank you for your wonderful review! We're so pleased to hear that Rebecca was helpful and efficient during your experience with us. We appreciate you sharing your positive feedback!
Comprehensive and Helpful
As a follow up from previous exchange, this was comprehensive and clear.
The answer fully answered my question and was very helpful.
Well Done
July 31, 2026
Unprompted review
Reply from English Heritage
Hi Simon, Thanks for your review! We're so happy to hear that your question was fully answered and that you found our response comprehensive and very helpful.
Customer service and English heritage sites
Called the customer service number to cancel our yearly membership. Ella was very friendly and helpful over the phone.
The English heritage sites we have visited over the last years have been amazing. Carisbrooke Castle and Osbourne House stood out for us. The activities for the kids at both the sites over the summer holidays were very engaging.
I'm sure we will rejoin in the future.
July 31, 2026
Unprompted review
Reply from English Heritage
Hi Unali, Thank you for your wonderful review! We're so glad to hear that Ella provided excellent service when you called. It's fantastic to know you enjoyed visiting our English heritage sites, especially Carisbrooke Castle and Osborne House, and that the children's activities were engaging. We hope to welcome you back in the future!
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