The English Grocer Reviews 

I should have checked online before placing an order with this company… placed the order on the 22/10/2025, txt him with regards to the delivery date, which would be the 4th or 5th of November…WhatsApp’d this morning, no response…. Still waiting…. UPDATE…I received a call from Max and he “assured” me that the whole of my order will be here this Thursday at 8:30 … so we shall see… order update shows that goods are ;

“ AWAITING CONSOLIDATION
Your order has been received at our depot in England and is awaiting consolidation with other orders for export. This stage excludes fresh or perishable items.
03 November 14:49”…

If i could choose no star, I would!
They took my money, no answer to my emails, and now the website doesnt exist anymore!

I should have done more research before ordering! And of course, no way to get my money back.
Scam!

My order never arrived. After 2 months they resend me the invoice (including chf 19.90 for shipment, no comment).

Update: yes rotten sausages finally arrived (what a coincidence, shortly after I had published my review): 2 days AFTER their expiry date, unbelievable. The package stank so much I had to through the entire content in the garbage. I will not say more, except for I took pictures of the whole disaster, just in case. Sincerely happy for those who are satisfied with this online store. My experience was awful

I placed an order with The English Grocer back in April, and part of my order has still not arrived. I contacted them numerous times over the past few month to resolve the issue, but I have received no reply at all – not even an acknowledgment.

It is completely unacceptable for a company to take people’s money and then ignore them for months. I have been patient, but this experience has completely destroyed my confidence in them.

I will be reporting this matter to the Swiss Consumer Protection, as well as the relevant consumer affairs authority, to ensure that other customers are warned.

I strongly advise others to avoid ordering from The English Grocer until they improve their processes and customer service.

Website is still up and looks very professional however it seems to be a scam....they are collecting money but orders never arrive. Do not go near this company you will not receive anything. I ordered in July and nothing has shipped plus they are not answering the phone. Wish I had researched this earlier!

Great experience and friendly service. So happy to find English products I love and receive them quickly

Great beers and great service!

Best place in Switzerland for international groceries

Always reliable and very helpful customer service. Well stocked on all UK and Irish goods.

Truly appalling service, avoid like the plague. I placed an order in May and haven’t received anything by 25th of July. 150chf down the drain.

Update 08/08/2025; The order was appallingly late several items were missing; the 3 Jamaica cakes were crushed and one taste showed they were disgusting despite me being a fan of them, they went straight in the bin along with the black pudding which despite being delivered frozen I had no confidence in the "cold chain" of it's preservation given the long delay in delivery, it also went straight in the bin. I ordered a Cadbury Easter egg you delivered a Curly Wurly which had clearly melted as had all the dark chocolate hob knobs, all of which went straight in the bin. You provide extra Guiness as a compensation but but I'll never use your company again.

Still waiting for a delivery or refund for an order placed in March 2025. Only half of the order was received (with about a 2 month delay, after much chasing up by email - and the parcel was very badly packed, tins dented, items rolling around in the box...) - but for the other half of the order, no delivery status, no refund, no reply to my emails and phone number does not work.

Update July 2025: Dear Max, thank you for reaching out and helping to resolve the issue, much appreciated. Hoping that with the new measures in place the next orders will go more smoothly. Kind regards, Tanya

Good Service, the order is coming complet..

Excellent service. Great range or products at reasonable prices.

I placed an order totalling more than CHF 200 back in March and received an e-mail confirmation requesting pre-payment by TWINT, which I immediately sent and received a further confirmation that my order was now being "prepared for dispatch". Nearly three months later, there is still no sign of any goods being delivered, nor any response whatsoever to my subsequent e-mails over the past six weeks. Only two explanations are possible: either extremely shoddy customer service or - as I am increasingly coming to suspect, not least in light of other recent reviews posted here - outright fraudulent trading. Accordingly, I have reported the matter to the relevant authorities (including the police) - but I honestly hold out little hope now of ever seeing either the goods or my money. Avoid this "firm" at all costs.

2 months waiting for an order and I am still waiting with no replies to my emails. Don't trust this site. I would prefer pay extra elsewhere than to these guys. Pathetic!

For my sins, this is my second time using this shit shower - only because I can't find other stockists in Europe of Proper Job beer - hence they get 1 star for that. Order placed April 9th. May 17th now and still waiting. I'll NEVER use them again and will discourage others from doing so.

After almost 2 month no info about the shipping. Called UPS, but they told me that they've never reiceved any packet. Simply a scam

Update: the order arrived on June 5th. After months of waiting and emails with Max, I finally received the order

I made an order 5 months ago but I have not resieved anything yet. I wrote my second e-mail to them 10 days ago but they do not reply. Do not order from this company.

Great to have a reliable delivery of some much sought after Easter treats!

I strongly advise against doing business with this company. The waiting time was an unacceptable three months, and even then, I didn't receive the full order. The tins were dented, and the expiry date was October 2025, which makes me suspect I received old products. Dealing with this company is not worth the trouble. They are unresponsive to status inquiries, nearly impossible to reach by phone, and when they do reply, their communication is unfriendly and unhelpful.