⚠️ Buyer Beware: Deceptive Return Policy & Defective Items (Engrave On-Avalon Mall)
It would be a 0 star rating if available
I purchased a pet urn here for $79.99 ($91 total) after losing my cat. I noticed the decal was slightly slanted, but since the employee did not state a return policy and there was no "final sale" or "exchange only" signage anywhere at the kiosk, I assumed a return would be an option if it didn't work out.Within 10 minutes, I realized an engraving wouldn't look right next to the crooked decal and brought it back, unused. I was told it was "exchange only." However, every other urn they had in stock shared the exact same defect (crooked decals), meaning a fair exchange was impossible.I was given the owner’s number. He told me he would speak to the employee and call me back, but he then began avoiding my calls. I returned to the kiosk to see if the employee had spoken to him. When I tried to explain the consumer policy—noting that by Canadian law, a restrictive final sale transaction cannot be legally enforced if there is no verbal mention of it or clear signage anywhere around the kiosk or cash register before purchasing—the owner became completely belligerent over the phone toward both myself and the person who was there with me.When the employee then claimed the mall administration made them take their policy signs down, I spoke directly with mall management. They confirmed this was untrue; they only asked the kiosk to update outdated signs, which the business simply chose not to do.I am now forced to pay someone else to alter and fix the item. Please check their Google reviews before buying from Engrave-On. Many other customers have faced the exact same hidden policies. If your item is defective, you will be stuck with it and out of your money. Please check some of their Google reviews from people having the same experience .