ENGRAVERS GUILD LIMITEDReviews 

240
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the beautiful presentation and excellent engraving. Many people highlight the exceptional customer service, describing it as friendly, accommodating, and efficient, with prompt communication and support. Reviewers are also very satisfied with the fast delivery, often receiving their orders quickly and well-packaged. However, some customers also noted issues such as receiving damaged items or incorrect engravings, which were typically resolved quickly by customer service. A few other people also felt that the company sends too many promotional emails after an order is placed.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items like engraved glasses,... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight and satisfaction with... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the incredibly quick... See more

Order

Customers consistently note positive experiences with order, praising the ease of online ordering and the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the quick response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for something to give my wife for our 15th (Crystal) wedding anniversary. I looked at many online frames, both Ebay and Amazon, and this looked far better quality. I wasn't disappoi... See more

Rated 5 out of 5 stars

Wow! What amazing, friendly and accommodating customer service. I had a small problem with the engraving and the team at Engravers Guild sorted it out instantly. Super courteous, and super e... See more

Rated 5 out of 5 stars

Beautiful engraved solid oak frame, very pleased with my purchase. Very good value for money. Highly recommend the optional presentation box to make the gift even more special. Excellent commu... See more

Rated 5 out of 5 stars

I’m so happy with my order, (personalised engraved whiskey glasses) Maddie was so responsive and with several emails and tweaks helping me with my design, the glasses have arrived and are perfect!... See more


Company details

  1. Gift Shop

Written by the company

Engravers Guild draws on the heritage of over 100 years to deliver beautifully engraved gifts that realise our philosophy; Art in Gifting


Contact info

4.8

Excellent

TrustScore 5 out of 5

240 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(240)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Flawless service - 100% satisfied

Glass engraved and dispatched promptly. Well packaged and safely delivered by Royal Mail Tracked 24 service. Order placed on Sunday afternoon and delivered on Thursday. Excellent service, excellent communication via several email updates and very pleased with the appearance of the engraved letters. Very glad I used this company and wish every online firm was run as well as this one.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Better price and options elsewhere

Not the experience when buying wedding gifts I was hoping for.

DO NOT START PERSONALISING UNLESS YOU INTEND TO BUY.

If you personalise gifts and don’t make you order….(change your mind) you will be heart broken. Likewise if you personalise gifts and make an order so that you don’t lose your designs you will be unable to cancel. Despite messaging immediately.

I would recommend looking elsewhere!

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Items all received on time. Excellent work and extremely reasonable prices.

Wouldn’t hesitate to buy from again in the future.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company with lovely gifts

Fantastic company with lovely gifts. Bought a pocket watch as a gift for my mate for whom I’m his best man. Personalised, shipped and with me within days. Great service, and the customer service via email is second to none. Thank you so much

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional

Their work is excellent.Their prices are incredible.Would have expected to pay much more for such quality.Kept updated from the point of placing order.A truly professional company.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Pewter stag glass

I ordered a whisky pewter glass for my friends husband as a birthday present. For some reason the delivery didn't go ahead so I had to contact the company to advise of my dissatisfaction.
James emailed me back and sent another one out straight away.
When I opened the box the glass was inside a black velvet bag. The glass is good quality and the stags head and bottom trim is lovely. I also had it engraved.

Even though it was a late birthday present. The receiver loves it. I am very pleased with the whole product and the customer services I received from James.
I would order again from this company.
Thank you

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with the item I ordered

Really pleased with the item I ordered. I made a mistake when deciding what to have engraved and emailed to ask for it to be changed. This was done without any issue at all and the item arrived before I had even seen the response email. Very impressed with the service and the item. Would definitely order again.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing from purchase to receiving the…

Amazing from purchase to receiving the item! I purchased a memory necklace for ashes to go into the necklace itself it’s absolutely beautiful, the photo in the locket and engraving on the back is perfect! The company and their customer service was outstanding, they communicated with me throughout and ensured we received the necklace back before a birthday, this was well before their time frames so we were truly grateful! Honestly amazing necklace and amazing company - thank you so much!

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

I am absolutely thrilled

I am absolutely thrilled. It is more than I expected. The quality of the product and engraving is superb. An exceptional and helpful customer service. From ordering to receiving was so quick and efficient. Thank you!!

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish the whole process…

From start to finish the whole process of ordering and receiving the end product was impeccable. I ordered two whiskey/pewter glasses for colleagues' leaving gifts. The quality of the glasses with a logo was of such high quality, and absolutely amazing. We requested delivery next day and they arrived next day! Really impressive! I would highly recommended Engravers Guild Ltd. Thank you so much.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

…stunning pocket watch

Fantastic delivery ordered a pocket watch for my son for his wedding day on the Saturday was worried it wouldn't arrive intime but arrived on Tuesday ! Was kept up to date with where and when would be delivered .Absolutely stunning watch very nice box and very pleased with engraving .

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great, helpful, kind and accommodating service! :)

Engravers Guild were so kind and helpful and the product was so great and the delivery time. I want to thank the team so so much for their help.

I received the parcel the less than 5 days after ordering and it’s so perfect! I had made an error on my engraving and they sorted it out for me all in time, so grateful for your great customer service.

Really really appreciate the work from this team.

Thank you! I will definitely recommend this company to my friends and family and make a purchase again in time myself.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

The team

The team, especially James, could not do enough to correct the special order for my Grandson’s 18 birthday present. The beautifully engraved bracelet arrived the next day. I will definitely be using this business again.
Thank you so much to the team.
🙂🙂

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Wow what can I say

Wow what can I say, amazing service for order to delivery and the personalised glass tanker is exceptional quality. Highly recommend if you are looking for something a little different.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. I ordered engraved cuff links for my son’s 60th.birthday. An excellent gift, lovely gift box, well packed and delivered on time.
A great pleasure to deal with seller.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous. I ordered an engraved glass for my son in laws 40th birthday. It arrived in good time but unfortunately the royal mail decided to throw it over a locked gate and although the glass survived the box didn't. I emailed engravers guild and they replied very quickly and posted out another box. The customer service is amazing. Thank you

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

A great product and incredible customer service

This is a company that I can highly recommend for not only supplying a great product but also for their excellent customer service!
I purchased in April 2025 a set of monogrammed silver cufflinks for a special 21st gift. They arrived in a beautiful presentation box with a personalised gift card (that I happily paid extra for). We were delighted with the cufflinks and engraving, they were much better than we expected or hoped for.
However, I made a typo when ordering the birthday year on the gift card :(. I contacted EGL offering to pay for a replacement card and postage. They generously replaced the gift card and sent the item almost immediately free of charge!. What an absolutely amazing company, thank you EGL

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Pocket watch

Thank you so much the beautiful engraving and pocket watch I ordered. Stunning and my Son in Law loved it. Highly recommended.

April 10, 2025
Unprompted review

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