Excellent service from Engwe. Simple & straightforward to buy my P275SE online. Prompt replies from customer support to the various questions I asked during & after the purchase. I was kept inform... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought Engwe m1 dual battery international version for part time deliveroo job. The after sales customer service and support is truly amazing. They provide full support. The team responds to your em... See more
Company replied
The ordering process was seamless, and tracking the delivery worked perfectly. Assembling the iBike was easy. The iBike looks exactly like the pictures, and I'm already thrilled with it. The broken... See more
Company replied
The support team was good at getting back to me, its thru email which takes a little longer but seems to be the best avenue by sending pictures and serial numbers etc. A friend used my engine pro 2 an... See more
Company replied
4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Engwe Bikes
Thank you for the great feedback! We’re glad you’re happy with your experience. We’ll keep working hard to make it even better!
Best regards,
The Engwe Team
BE CAREFUL THEY ARE SCAMERS.
BE CAREFUL THEY ARE SCAMERS.
After taking my bank account info, today they took money from that after 2 years, if anybody needs any document about it , I can show you.
Very bad expreince
June 16, 2025
Unprompted review
Reply from Engwe Bikes
Dear Customer,
We’re very sorry to hear about your experience, and we take your concerns very seriously.
To help us look into this matter and clarify any potential misunderstanding, we kindly ask you to contact us directly at service@engwe-bikes.com. Please include a screenshot of the charge and the transaction ID so that we can investigate this issue thoroughly and assist you as quickly as possible.
We assure you that we do not store or reuse customer payment information without authorization, and we are committed to resolving this situation with full transparency.
Thank you for bringing this to our attention — we hope to hear from you soon and resolve this promptly.
Best regards,
ENGWE Support Team
-------------------------------------------
Dear Navid Somali Ahmad,
Thank you for your feedback. We are truly sorry to hear about your concerns and understand how frustrating this situation must be.
Please note that we have located your original order (Order No. EU20201217120CN) and, based on the email address you provided at the time of purchase, we have already reached out to you via email in an effort to clarify and resolve the issue.
So far, we have not received a response to our messages. In order to investigate this matter thoroughly, we kindly ask that you reply to our email and provide any transaction details you may have regarding the charge you mentioned.
We are committed to resolving this situation as quickly and transparently as possible and sincerely hope to hear from you soon.
Best regards,
engwe engine x black and white
engwe engine x black and white
Both bikes delivered within the week from ordering, very well packaged to guard against transit damage,
bikes easy to build after you have cut all the tie wraps and packaging off, only had for 4 days and been out every day, great bikes would recommend, i have arthritis in both knees, waiting for operations so ebikes perfect for me to help on the steeper slopes.
my wife and I both love the ebikes will have many happy rides out in the country side. Many thanks to engwe uk for all your help.
June 12, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your wonderful feedback!
We're delighted to hear that both your black and white ENGWE Engine X bikes arrived quickly and in perfect condition. It's great to know that the assembly process was smooth and that you've already been enjoying daily rides!
It truly means a lot to us that the bikes are making a positive difference for you—especially in helping with your arthritis on steeper slopes. We're also thrilled to hear that both you and your wife love the bikes and are looking forward to many happy rides together in the countryside.
Your kind words and recommendation really encourage us to keep doing better. If you ever need any further assistance, feel free to reach out—ENGWE UK is always here to help!
Wishing you many more enjoyable and comfortable rides ahead!
Warm regards,
ENGWE UK Support Team
Engwe price/performance
In terms of price/performance ratio, Engwe is among the best. Is there a better e-bike? Of course there is! But they all cost 2-3 times more. I think it's a very good choice!
June 12, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for sharing your thoughts!
We’re thrilled to hear that you find ENGWE to offer one of the best price-to-performance ratios. You're absolutely right—while there may be more expensive options out there, we strive to deliver great quality and value without the high price tag.
Your recognition means a lot to us, and we’re glad you feel confident in your choice. If you ever need assistance or have any questions down the road, don’t hesitate to get in touch. We're always here to support your ride!
Wishing you continued enjoyment and smooth journeys on your ENGWE!
Best regards,
ENGWE Support Team
Great customer response
I had some missing parts with my P20 purchase, and Engwe customer support were very responsive in resolving the issue. Looking forward to using my new e-bike.
June 11, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your positive feedback!
We’re truly glad to hear that our customer support team was able to assist you promptly with the missing parts for your P20. Your satisfaction is very important to us, and it's wonderful to know you're now ready to enjoy your new e-bike.
We’ll continue striving to do even better and provide an outstanding experience for every customer. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Wishing you great rides ahead!
Warm regards,
ENGWE Support Team
Very helpful company
I had recently bought an e-bike from this company, and they were always very available during the whole process, answering any questions i had and also offering some discounts. Unfortunately, the bike i got had a defective part that had to be replaced, but when i contacted the company to require a replacement part, they promptly organized the shipping for the spare parts needed without any extra costs.
It was always a pleasure dealing with these guys.
April 15, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind and thoughtful review!
We’re delighted to hear that you were satisfied with our service throughout your purchase experience. While we're truly sorry that the bike initially had a defective part, we're glad we could resolve the issue quickly and to your satisfaction.
It means a lot to us to know that you felt supported and valued as a customer — that’s exactly what we strive for. Your feedback encourages us to keep improving and offering the best service possible.
It was a pleasure assisting you as well, and we’re always here if you need anything in the future. Enjoy your rides!
Best regards,
Great customer service
Great customer service! helped with my order issues and was quick to get back to me when I made enquires about my order.
June 4, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and positive feedback!
We're really glad to hear that you were satisfied with our customer service and that we could assist you promptly with your order. Your satisfaction is our greatest motivation.
We’ll continue striving to do even better and provide you with the best experience possible. If you ever need any further assistance, don’t hesitate to reach out.
Warm regards,
I love my bike
Everything was fabulous with my bike. It came on time, the price was really good, and my husband assembled it very easily.
I love all the features. The lights, the horn. The complete setup for how fast I want to go or how slow I want to go and how hard I want a pedal. It's perfect for me. I bought the right bike. My husband who bought a different bike thought mine was really fabulous. I love my bike. Buy this one because the company cares. They want to know how you're doing with your bike and if there's anything they can do to help you if you have problems. I've been biking a lot and had not experienced any problems. In love with the bike
June 4, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your wonderful feedback!
We’re thrilled to hear that everything went smoothly with your bike delivery and that you’re enjoying all of its features. It truly means a lot to us that you’re loving the ride—and it’s even better to know your husband is impressed too!
Your kind words about our service and care are incredibly encouraging. We’re committed to continuously improving and doing even better to make sure every rider feels supported and satisfied.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Happy riding, and thank you again for choosing Engwe!
Warm regards,
A great bike
Engwe EP-2 Boost E-Bikes: A Game Changer for Our Rides!
Having ridden our new Engwe EP-2 Boost e-bikes for a week now, we can confidently say these machines are an absolute revelation. From the moment they arrived last week, expertly packaged and ready for assembly, we had a good feeling about them. But it was only when we took them out for their inaugural spin that we truly grasped the magic these e-bikes offer.
Performance That Truly "Boosts" Your Ride
The first word that comes to mind when describing the riding experience is "wow." These aren't just electric bikes; they're performance-tuned machines that genuinely elevate your cycling. What stands out immediately is the incredible power delivery, particularly the "boost" feature. It's not just a subtle assist; it's like engaging a turbocharger on a car. When you hit that button, you feel a surge of power that makes even the most challenging inclines feel like a gentle slope. We've tackled some notoriously steep hills in our area, and where we once would have been huffing and puffing, the Engwe EP-2 Boost simply glides up them effortlessly. This "turbo" mode truly transforms the riding experience, allowing us to conquer terrain we previously avoided and extend our rides further and with less fatigue.
Style Meets Substance: A Head-Turning Design
Beyond the impressive performance, these bikes are also incredibly good-looking. The design is sleek, modern, and robust, with a clear attention to detail. They don't just perform well; they look the part too, turning heads wherever we go. It's clear that Engwe has put thought into both the aesthetics and the functionality, creating a bike that's as pleasing to the eye as it is exhilarating to ride. The build quality feels solid and reassuring, giving us confidence that these bikes are built to last.
Peace of Mind: Fully Legal and Worry-Free Riding
Perhaps one of the most significant advantages, and certainly a huge relief for us, is the Engwe EP-2 Boost's legal compliance. In an era where e-bike regulations can be a minefield, it's incredibly reassuring to know that these bikes meet all the necessary legal requirements. This means no more looking over our shoulders, no more anxieties about potential fines, points on our license, or uncomfortable encounters with the authorities. We can simply enjoy our rides with complete peace of mind, knowing we're fully compliant with the law. This freedom from worry genuinely enhances the enjoyment of every journey.
Our Verdict: Highly Recommended!
In conclusion, the Engwe EP-2 Boost e-bikes have exceeded our expectations in every way. They offer exhilarating performance, particularly with the "boost" function that makes uphill climbs a breeze. They're stylish and well-built, and perhaps most importantly, they provide the invaluable peace of mind that comes with legal compliance. If you're looking for an e-bike that delivers on power, looks, and legality, we can't recommend the Engwe EP-2 Boost highly enough. It's truly a game-changer for enjoyable and stress-free cycling adventures!
June 3, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your incredible review of the Engwe EP-2 Boost — your feedback truly made our day!
We're thrilled to hear that your new e-bikes are not just meeting but exceeding expectations. From the seamless unboxing to the powerful “boost” feature that’s redefining your rides, it's exactly the experience we designed the EP-2 Boost to deliver. Knowing that it’s helping you conquer steep hills with ease and ride further with less fatigue is exactly the kind of outcome we strive for.
We’re also delighted that you appreciate the sleek design and solid build quality — we believe performance should never come at the cost of style. And your comments on legal compliance hit the mark perfectly: worry-free riding is a cornerstone of our commitment to customer peace of mind.
Thank you once again for taking the time to share such thoughtful insights. We’re proud to have you as part of the Engwe community — and we can’t wait to see where your EP-2 Boost takes you next!
Wishing you many more smooth and powerful adventures ahead,
The Engwe Team
Flawless after sales service
Despite facing some technical issues initially, the service received from Engwe is impeccable and above my expectations.
I hope to continue receiving the high quality after sales for long.
May 15, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for the kind words! 😊 We're really glad we could turn things around and give you the support you deserve. Tech issues can happen, but we're here to make sure you're never alone in solving them! 💪 We're honored to exceed your expectations, and you can absolutely count on us to keep delivering top-notch service down the road. Ride on and stay awesome! 🚴♂️✨
Very Happy With My Engwe Purchase
I recently bought an e-bike from Engwe and I’m very happy with it. The delivery was fast, the bike was well-packaged, and assembly was straightforward. It rides smoothly and feels solid and reliable.
So far, I haven’t had any issues — everything is working perfectly, and it's a great value for the price. I’d recommend Engwe to anyone looking for a good quality e-bike.
May 28, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’re happy with your new Engwe e-bike and that everything from delivery to riding experience has been smooth and satisfying.
Your satisfaction is our greatest motivation, and we’ll continue working hard to provide even better products and services in the future.
If you ever have any questions or need assistance, feel free to reach out — we’re always here to help.
Happy riding!
Best regards,
Great service. Delightful bike!
I bent the seat post of my L20 Boost (my fault) and when I contacted Engwe they offered to replace it free of charge. I just bought a second L20 Boost, for my wife. We live on a small farm surrounded by forest. The L20s with their fat tires are perfect for riding on the forest trails hunting mushrooms and berries. The boost feature makes any hill a breeze for us pensioners.
May 23, 2025
Unprompted review
Reply from Engwe Bikes
Dear Customer,
Thank you so much for your kind words and for sharing your wonderful experience with the L20 Boost! We're truly glad to hear that the bikes are serving you and your wife well on your forest adventures—mushroom and berry hunting sounds like a beautiful way to enjoy nature.
It’s great to know that the fat tires and boost feature are making your rides both fun and effortless. We're also happy we could help with the seat post issue, and we’re always here to support you whenever needed.
Your satisfaction motivates us to keep improving, and we’ll continue working hard to make sure our products and service only get better.
Wishing you many more safe and enjoyable rides on your farm trails!
Warm regards,
The bikes and customer service is great
The bikes are awesome, they out perform all of my friends bikes from other makers, one of the best customer service I ever had to deal with, I've been in contact with them for multiple reasons, accessories, extra batteries and charges. The response time is always less that 24 hours and they're "on point" with their directions.
May 15, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your amazing feedback! We're thrilled to hear that you're enjoying your ENGWE bike and that it outperforms others — that's exactly what we aim for.
We're also very glad to know our customer service has met your expectations. Your recognition means a lot to us and encourages the entire team to keep doing even better.
We truly appreciate your continued support, and please know we're always here for anything you need in the future. We'll keep striving to improve and deliver the best experience possible!
Best regards,
The ENGWE Team
ENGWE EP 2 PRO
ENGWE EP 2 PRO, great bike, very good communication with service, quick response and problem solving.
May 16, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your ENGWE EP-2 Pro and that our service team was able to assist you promptly and effectively.
Your satisfaction means a lot to us, and we’ll keep working hard to deliver even better products and service in the future.
If you ever need any help or have more feedback to share, we’re always here for you.
Best regards,
The ENGWE Team
E26 riding in the fabulous Highlands of Panama.
Living here in the Highlands of Panama. Incredibly gorgeous, e-bike paradise! My Engwe e26 is amazing - perfect for this region. Fortunately there is a local mechanic that can work on this bike. 700 miles riding now and going strong everyday. Many people are asking about my bike so I think soon they will be placing orders. I will be able to help them with assembly and systems orientation - then Engwe group rides! Engwe shipped to Miami, then I had it shipped here. Arrived in perfect condition.
May 16, 2025
Unprompted review
Reply from Engwe Bikes
Dear customer,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your Engwe E26 in the stunning Highlands of Panama – it truly sounds like an e-bike paradise!
700 miles and still going strong – that's amazing! We're also delighted to know that your bike arrived in perfect condition and that you have local support for maintenance. It's especially exciting to hear that you're inspiring others and even planning to help with their assembly and orientation – we deeply appreciate your support and enthusiasm for the Engwe community.
We'll continue working hard to deliver even better products and services, and we hope you'll enjoy many more miles of adventure and group rides!
Warm regards,
The Engwe Team
ENGWE L20 3.0 Pro
I got the L20 3.0 pro and until now I am very satisfied with the quality of the bike.
Plus ENGWE granted me a 100€ discount and their customer service is efficient and quick. Looking forward to ride this new ENGWE bike, it’s so much fun!
May 16, 2025
Unprompted review
Reply from Engwe Bikes
Dear customer,
Thank you so much for your kind words and for choosing the Engwe L20 3.0 Pro! We’re truly glad to hear that you’re satisfied with the bike’s quality and that our customer service met your expectations.
It’s great to know you're already having fun with your new ride – that’s exactly what we hope for every Engwe rider! Your support means a lot to us, and we want you to know that we’ll keep working hard to make our products and service even better.
Wishing you many enjoyable and exciting rides ahead!
Warm regards,
The Engwe Team
Unpleasant and tiring experience
We got the bike, within 3 months there are multiple issues. no wheel alignment having noise from chain then now battery issue. Fed up with product.
May 15, 2025
Unprompted review
Reply from Engwe Bikes
We’re very sorry to hear about your experience and truly regret the inconvenience caused.
Unfortunately, we could not locate any order information under your name or contact details. To allow our European after-sales support team to assist you promptly and effectively, could you please kindly provide the following information to our address service@engwe-bikes.com :
Your full name used when placing the order
Order number or purchase receipt
The platform or website where the bike was purchased
Your shipping address
A brief video or photo showing the current battery issue
Once we receive the above information, we will prioritize your case and ensure our EU team contacts you with a solution as soon as possible.
We appreciate your understanding and cooperation.
Best regards,
My frame broke without any reason
My frame broke without any reason, I fell and strained my ankle and they wouldnt provide a solution because i couldnt find my order number etc. Awful service. It is a manifacturing mistake and I have lost hundreds of euro’s because of their mistake. Wouldnt recommend.
May 15, 2025
Unprompted review
Reply from Engwe Bikes
We’re very sorry to hear about your experience and truly regret the inconvenience caused.
Unfortunately, we could not locate any order information under your name or contact details. To allow our European after-sales support team to assist you promptly and effectively, could you please kindly provide the following information to our address service@engwe-bikes.com :
Your full name used when placing the order
Order number or purchase receipt
The platform or website where the bike was purchased
Your shipping address
A brief video or photo showing the current battery issue
Once we receive the above information, we will prioritize your case and ensure our EU team contacts you with a solution as soon as possible.
We appreciate your understanding and cooperation.
Best regards,
Best Ebikes
I purchased an EP2 pro the distance that Bike covers is 80 km on single charge , also Engwe gave me a Gift as well of woth of 100 Euros , plus they offer quick support for changing , replacing or getting new parts
10/10 recommended ✅
May 9, 2025
Unprompted review
Reply from Engwe Bikes
Dear customer,
Thank you so much for your kind words and for sharing your experience with the EP-2 Pro!
We’re thrilled to hear that you’re satisfied with the bike’s performance and our customer service, and we’re glad the gift was a pleasant surprise. Your support means a lot to us!
We will continue working hard to improve our products and services to ensure every customer has a great experience—just like yours.
Thanks again for recommending us! 🚲💙
Best regards,
ENGWE Customer Service Team
Fantastic service team they have
Amazing experience with their customers service!
May 12, 2025
Unprompted review
Reply from Engwe Bikes
Thank you so much for your kind words!
We're thrilled to hear you had an amazing experience with our customer service. Your support means a lot to us, and we'll continue working hard to serve you even better in the future.
Warm regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.