UK ENIC - formerly UK NARIC Reviews 364

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as excellent, efficient, and professional, often highlighting its convenience and reliability. People frequently commend the quick response times and the clear communication, noting that queries are answered promptly and thoroughly. The staff are often described as helpful, well-informed, and courteous, contributing to a smooth and stress-free user experience. However, some customers also noted significant dissatisfaction, citing issues with delays, unhelpful staff, and a lack of transparency, leading to frustration and even lost job opportunities. A few other people also felt that the service was a waste of money, particularly when specific qualifications were not recognized or when additional, difficult-to-obtain information was requested after payment.

What people talk about most

Service

Consumers find service to be positive, with many expressing high satisfaction and recommending it to others.... See more

Response time

Customers generally report positive experiences with response times, noting prompt and quick replies to... See more

User experience

Reviewers highlight positive aspects of user experience, describing it as straightforward, easy, and smooth.... See more

Customer service

People report positive experiences with customer service, highlighting helpful and efficient staff who take... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recommend everyone from another countries, who wants to prove any education achieved outside from the UK, to use UK ENIC service. Their service works perfectly and all on time. I am very sati... See more

Company replied

Rated 5 out of 5 stars

Enic is the fastest way in the UK to have a comparability statement. The service was really fast, I applied Monday and got my statement the week after; the customer service was amazing as well. They... See more

Company replied

Rated 5 out of 5 stars

Very convenient service. Easy and cost benefit for non uk residents since its fully digitalized. no need of postal service at all. Im very satisfied with UK Enic service.

Company replied

Rated 5 out of 5 stars

I've had a great experience with UK ENIC. It was helpful in translating my diploma. Quick and easy to fill out online. Got quick answers in any questions.

Company replied


Company details

  1. Educational Institution
  2. Employment Center
  3. Information Bureau

Written by the company

(We are not connected with ENIC Sports Inc) The UK's national organisation for recognising international qualifications and skills. Formerly known as UK NARIC UK ENIC is a leading information service provider offering impartial, trusted judgement on international qualifications. Our services have been developed to ensure that the skills, competencies and qualifications of those coming to the UK to work, study, practice or settle are recognised at the appropriate level. UK ENIC also supports every university in the UK, all colleges that admit international students, employers, professional bodies, UK Government departments, and immigration advisers understand more about educational, vocational and professional systems outside the UK. UK ENIC is the designated United Kingdom national organisation for the recognition and comparison of international qualifications and skills. We perform this official function on behalf of the UK Government. Operating under contract to the Department for Education (DfE), UK ENIC serves as the UK’s information point on the recognition of overseas qualifications. We also provide the only official source of information on international education systems and qualifications attained from outside the UK, as prescribed by the Lisbon Recognition Convention. UK ENIC is part of the European Network of Information Centres (ENICs) and the wider ENIC-NARIC network. The United Kingdom is a signatory of the Lisbon Recognition Convention which obliges the signatory nations to make arrangements for recognising qualifications across borders and to provide information on education systems and higher education institutions. UK ENIC provides these services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I had so much trouble getting ahold of…

I had so much trouble getting ahold of relevant documents and the team were so understanding and helpful. We managed to find an alternative and they were so kind when I essentially had a mini breakdown on the phone out of pure relief. The certificate was sent so quick.

September 29, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Megan.

We're delighted that you're so happy with the service you received, and that we were able to help you overcome your challenges with your documents.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

Nice team

Very great experience with them.
I am happy with result.
Thank you very much

October 23, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Paula.

We're delighted that you're so happy with the service you received.

Best wishes for the future
UK ENIC

Rated 5 out of 5 stars

Very good service

All done as described on the website. Received in accordance to the deadline. Very good service.

June 23, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

We're delighted that you're so happy with the service you received.

Best wishes for the future
UK ENIC

Rated 1 out of 5 stars

VERY disappointing!!

VERY disappointing!!! After months of waiting for my documents, they said they thought they weren´t authentic so they refused to proceed with the servicies, refund my money nor answering my emails.

July 3, 2023
Unprompted review
Rated 1 out of 5 stars

Slow services ever I had

This company seems to be doing their trick to make people pay more for fast-track service by delaying everything. They delay checking document. They will check the document sent after more than 10 working days when the time frame document should be ready as normal service 15 working days. After that, they will make an excuse to delay again by checking etc and will put in another 15 working days. So if you need to use this service I warn you to have plenty of patience or more money to spend as they did not work professional as they should be. More money will get more quickly done or you will be doomed like me. No idea will be how long I can get my document done.

August 4, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

We are sorry to read that you are unhappy with the timeframe for reviewing your application.

We have asked for more information to be able to investigate your comments further, and would appreciate you responding to the information request.

A member of the team will then look into this and contact you directly through your UK ENIC account.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Very Helpful and Friendly

I appreciate the respect that my advisor had towards me. I came with quite a complex problem, but she handled it so graciously and efficiently. She was very personable and worked very hard to help, and ultimately exceeded my expectations. I am very appreciative... I feel this is the perfect example of a transparent and helpful customer service experience.
Thank you so much.

July 26, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments, Ranata.

We are delighted to read that you're so happy with the service, and support you received from our service team, and that you found the process to be transparent.

Best wishes for the future, UK ENIC

Rated 1 out of 5 stars

19.04.23 and still waiting

I've applied on 19.04.23 and still waiting for my diploma equvalency. They changed completion date 3 times now and asked for extra documents each time which they should be checked and informed me before the completion dates. Also I have a friend who has almost the same situation and they didn't ask her for those extra documents and sent her equvalency in one month....?!?

July 25, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

We are sorry to read that you are unhappy with the timeframe for reviewing your application.

Your service was completed within the standard timeframe of 15 working days. Regrettably, as you had not provided all the transcripts for the period of study for the qualifications, we were unable to complete the service on initial application. We were also not provided with certified translations of the documents, as outlined in the required documents section of the website.

This did mean that your application was reviewed, and an update was issued explaining the above shortfalls. Once we did receive all the required documents, the service was completed within our timeframe of 15 working days.

We strongly advise applicants check the document requirements before submitting their application, to avoid unnecessary delays.

We hope this clarifies the reason for the delays you experienced, and you will have received these updates in your UK ENIC account.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Degree's comparability experience

My experience of comparability of degrees from UK ENIC was excellent, i highly appreciate the services which i found throughout the process. I found positive respond in everything, i must say ENIC is a ray of hope for new depressive people. Thank you soo much for all your support. positivity and cooperation. Now i'm very pleased after getting my certificate of comparability. In whole process i didn't feel any difficulty in any matter because of ENIC online and telephonic services. once again thank you soo much😊

April 25, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thanks for your comments and review.

We're delighted that you found the process simple and the guidance helpful.

Kind regards
UK ENIC

Rated 5 out of 5 stars

Good service

Good service. Highly recommend

April 11, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments

Kind regards
UK ENIC

Rated 5 out of 5 stars

Great service and excellent

June 12, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments Mohamad

We're delighted that you're so happy with the service

Kind regards
UK ENIC

Rated 5 out of 5 stars

Great Experience

A positive response and Help for my Comparability Application.
Follow up on the application and communicate with the Applicants during their process of the Comparability .

June 8, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments Mohammed

Kind regards, UK ENIC

Rated 3 out of 5 stars

Validity of NARIC EVALUATION

Am stuck on what next to do???? I was evaluated by then UK NARIC but now I am told to do a new evaluation with ecctis as my NARIC EVALUATION didn’t state my English Proficiency. Does it mean my NARIC Statement of Comparability is not valid anymore????

June 6, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your comments.

Our website does state that the Statement of Comparability does not comment on English Language Proficiency, and provides guidance for the Visas and Nationality Services.

Your Statement of Comparability can still be used for work or study purposes, and you may wish to consider adding high school qualifications for an update Statement, which you can do through the additional services in your account.

If you need guidance on services, please use the chat service via our website.

Kind regards
UK ENIC

Rated 5 out of 5 stars

UK ENIC is spontaneous in response

Being able to track your ongoing application and get spontaneous feedback gives a sense of, I matter and so does my application.

March 15, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments.

World-class service is central to what we do, and every individual applying to us matters.

We're delighted to read how happy you are with the service and experience, when using our services.

Best wishes, UK ENIC

Rated 5 out of 5 stars

Smooth experience

Smooth experience, the documents delivered ahead of time

March 22, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

Thank you for your review and comments

We are so happy to read about your experience.

Best wishes, UK ENIC

Rated 1 out of 5 stars

ENIC’s monopoly and its ridiculous condition to only accept Dialexy’s translations

I got a conditional offer for teacher training, depending on the ENIC’s evidence of my comparable qualifications. Even though I already have a certified translation of my degree, ENIC wants me to pay to Dialexy to have it translated again. My degree was translated by a court interpreter dr Branimir Lukšić in Croatia. He was also a doctor of law. I find this that ENIC doesn’t recognise other certified translations disrespectful and wrong on so many levels.
I asked Dialexy for a quote to translate my degree and my grades. They want £400!
Teacher training cost about £9000 and it is unsalaried. If the Department for Education so desperately needs teachers, they should help those who want to become teachers. I find this process with ENIC, its monopoly and their condition to only use the expensive Dialexy translations unacceptable and therefore decided not to do the teacher training in England.
Another thing is the refund from ENIC. It is disgusting that they don’t give the full refund “because of the administration’s costs”. What administration’s costs-you haven’t done any work!
REPLY TO ENIC'S COMMENT:
Trustpilot says that you asked for "more details to better understand my experience". I had already given you all the details in the messages on your website (Enquiry Number: 4000794208). I have told you that I had already given you a certified translation of my degree. You asked for my grades to be translated and I told you how much Dialexy quoted for that. I didn't get any reply regarding that at all. You could have replied (in your messages on your website) and said that you would have accepted other certified translations, but you didn't say that. How can people know which ones you would accept and which one you wouldn't?!
The SCIIT provider (where I had a conditional offer to train) contacted you to see what can be done regarding the translations and informed me about your answer after that. They said: "At the moment we cannot accept you onto the course as you cannot show us evidence of your comparable qualifications.
While I appreciate getting these translated is costly you would have to do this at least for your degree.
It does have to be translated by a company that ENIC accept." As I said I'd already had my degree translated (a certified translation!) and you still asked for it to be translated again!

P.S I know that you're the designated agency for comparison of international qualifications, within the UK. I don't know how or who decides that you get to be that, but there must be a better and more respectful way to do it than how you're doing it now.
After your second reply:
It’s not true what you’re saying: I did submit the certified translation of my degree!!! I added that my degree has been recognised as a master (magistra) in medical biochemistry and that wasn’t translated. My original degree was translated by a court interpreter dr. Branimir Lukšić. It also has a stamp of his office.
Your waiver service should include Croatian. It is a discrimination to just include certain languages. You have Serbian and Macedonian included, but you don’t have Croatian!

April 29, 2023
Unprompted review
UK ENIC - formerly UK NARIC logo

Reply from UK ENIC - formerly UK NARIC

We are sorry to read that you are unhappy with the service.

For clarification, whilst we recommend Dialexy as a trusted partner we work closely with, we do accept translations via other certified Translators.

If we are unable to complete a comparison, individuals are able to apply for a refund, subject to our terms and conditions agreed to during the application process. As in your case, you have requested a refund, which has since been processed.

For reference - all applications must have the relevant documents provided, as outlined on our website, to help us determine the comparison information for each qualification. We recommend all individuals read this information carefully, before submitting any application to us. Please refer to www.enic.org.uk for further details.

UK ENIC is the designated agency for comparison of international qualifications, within the UK, and is designated by the Department for Education in England, to provide these services on their behalf.

Contrary to your suggestion, we do not use Google Translate, and do require certified translations of documents, along with their original language documents, where our Translation Waiver Service does not cover certain languages. No certified translations were shown to have been added to your application, as you had challenged the need for them.

The required documents are outlined on the website, and are core requirements for us to help provide the service ordered.

We hope the above information is helpful to other individuals, who may wish to make use of our services.

Kind regards
UK ENIC

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