Enigmafootball Reviews 49

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Ordered for my Son and delivery was fast , the shirt received (New York Red Bull) was great quality, packed in a nice little box, I like the fact you can exclude certain leagues/teams as we didn’t wan... See more

Rated 5 out of 5 stars

Ordered a load of mystery boxes for my under 7s end of season presentation. Ben delivered and then some. Some really great shirts that the boys loved including Borussia Dortmund, Feyenoord, Italy, Hol... See more

Rated 4 out of 5 stars

Nice idea, but the presentation misses the point and the execution really lets it down. It ticks the box if your buying for yourself but as a gift not so much. What arrived was simply a s... See more

Company replied

Rated 5 out of 5 stars

First time trying this for my son who is a bit fussy. I specified what leagues to avoid, his favourite and least favourite colours, and also that he doesn't like collars or buttons. He was blown away... See more

Company details

  1. Soccer Store

Written by the company

How it works - 1. choose the mystery box you want - 2. pick your size - 3. Choose any teams/ leagues you want to avoid - 4. Order your mystery shirt - 5. Unbox our unique mystery shirt


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

49 reviews

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Rated 1 out of 5 stars

Hotel California

Cancelled subscription. Received email
Saying they were getting order ready. Cancelled again. Just got email saying order dispatched. Don’t sign up…Hotel California.

May 18, 2025
Unprompted review
Enigmafootball logo

Reply from Enigmafootball

Hi Greta,

I’m sorry to hear you’ve had this issue. I’ve just checked our emails and can see you requested to cancel on the 4th of March. We then replied on the 5th of March requesting the most recent order number so that we could cancel the subscription for you. However we didn’t receive a response to this so we were unable to cancel it.

We then received an email on the 17th of May again requesting to cancel and you included your order number in the email. This allowed us to cancel the subscription and also the order before it was sent out.

We hope everything is sorted for you and if you have any issues please contact us.

Many thanks,
Ben



Rated 1 out of 5 stars

Poor quality shirt

Poor quality shirt.

Comes up at least 4 sizes too small from purported size.

Cancelled subscription immediately. Can return short but this is at my cost.

March 14, 2025
Unprompted review
Enigmafootball logo

Reply from Enigmafootball

Hi Andrew, I’m really sorry to hear that the shirt has come up very small, this is likely due to it being faulty and having the wrong size applied during manufacturing. Please contact us about this and we will issue a full refund including the shipping costs as an apology for this.

Many thanks,
Ben from enigma football

Rated 5 out of 5 stars

Excellent service

Excellent service from Ben when querying a delivery over the busy Christmas period. My son absolutely couldn't be happier with the shirt he received and we will definitely order again.

January 4, 2025
Unprompted review
Rated 1 out of 5 stars

We ordered a youth size M for our…

We ordered a youth size M for our daughter, and they sent a youth size S. They told us we had to pay for the return label. It's going to cost us over $30 dollars to return the shirt and get a replacement. They made the mistake and should be the ones to make it right. This is a bad look for a company that we had high hopes for.

December 31, 2024
Unprompted review
Enigmafootball logo

Reply from Enigmafootball

Hi Paul,

We’re really sorry to hear this. I have just checked and you had sent us a photo of your shirt and order. On the label of the shirt it says size 9-10 and you had ordered a size 9-10. We would be happy to refund this for you once it has been returned to us but unfortunately wouldn’t be able to cover the return shipping costs as the correct size was sent out.

Many thanks,
Ben

Rated 5 out of 5 stars

Great Mystery Jerseys, Dependable Shipping

My experience with Enigma has been awesome! I am interested in the clubs that others might not have heard about...not as much the big powerhouses. I look forward to receiving my mystery jerseys and I enjoy learning about the team and the city. The world might not know much about some of these clubs, but to the local city, I bet the people look forward to matches just like I love the matches played by my city's team. I am proud to honor this. It is super cool to bond with football fans throughout the world in this way, and the designs on these jerseys can't be beat. Shipping is very dependable and service has been excellent. I have ordered from a few mystery shirt companies but Enigma has been the best experience. 5 Stars. Steve, USA

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Fab company

Great communication from Ben, he went above and beyond to deliver a quality surprise shirt for my son’s Christmas present. Will recommend to friends for gifts.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Enigma have proved me wrong!

I always worry about buying from an unknown company. Enigma have proved to be an exception. The football shirt I ordered for my grandson arrived in 3 days. But then I realised I had ordered the wrong size. I sent an email to Enigma and I received a reply within hours. A gentleman called Ben was very helpful and after an exchange of emails a new shirt is on its way. I couldn't be happier with the service and outcome. Enigma have proved there are good companies out there and their customer service is second to none

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

I ordered from here as I want to start collecting football shirts and scarfs. I am amazed how good the service is and how quick it was delivered. I was pleased with what I received and I would advise people to order from here.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Mystery box

Recently bought a mystery box for my 9 year old son... the look of joy on his face when he opened the box to find borussia dortmund!! Fantastic!! Thank you, will be using you guys again!!

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Great shirts

Great shirts, great communication with emails regarding shipping. After receiving the email. Parcel is delivered the next day. Excellent service 100% recommend

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service

Great service from start to end. packaged brilliantly, great quality product and the customer service was second to none I have subscribed and urge anyone else who wants to collect football shirts to use enigma football you will not be disappointed.

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome company

Awesome company - Highly reccomend.
I have had 2 Mystery shirt boxes from this company now and have been more then impressed with them.
I got a nice Cagilari home shirt from them and a Bayer Leverkusen FC shirt. Both from a season or two a go and also great value for money.
I will definitely be buying from this company again.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Very quick delivery and easy to use…

Very quick delivery and easy to use service. Special mention to Ben who had personally sent a message to confirm preferences we had made with our order which they supplied superbly. Will be using again for future

July 25, 2024
Unprompted review

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