I ordered the the gold kit but forgot to specify the the pipe, they then chose to give the cheapest one in the range which would be reasonable if it wasn't completely useless for smoking dokha! The bo... See more
Company replied
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See what reviewers are saying
I've been a customer since 2019 and never had a problem, delivery is always super fast and takes like a day or two since I live in Canada. The customer service is what has made me a loyal customer. I... See more
Company replied
I've bought dokha from Enjoy Dokha for the last 6 years and wouldn't trust anyone else. Their dokha is top quality, shipping and customer service are the same. Each person I've spoken to has a grea... See more
Company replied
1000/5 Stars - Amazing Products & Unparalleled Customer Service Truly a great company. Went above and beyond to ensure a smooth process from the second the order was placed, to the minute I receive... See more
Company replied
Company details
Written by the company
Enjoy Dokha only delivers authentic products from the UAE. Dokha is 100% pure additive free tobacco which is smoked through a Medwakh Pipe. We work closely with many providers around the world to secure the highest possible Dokha blends. Enjoy Dokha is home to all Dokha products, including our very own Dokha Blends, Medwakh Pipes & Dokha Smoking Accessories. Enjoy Dokha are proud to provide our products direct from the Dokha farms in Dubai (UAE). Enjoy Dokha has everything you need if you’re new to smoking Dokha or a Dokha smoking guru, take a look at our amazing products.
Contact info
United Kingdom
- 0333 600 7070
- service@enjoy-dokha.co.uk
- enjoy-dokha.co.uk
4.3
Excellent
115 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Definitely Recommended
Honestly i have always been a fan of dokha and it was very difficult for me to find yousef rida or trex in the uk but then i stumbled upon enjoy dokha and been ordering ever since
November 5, 2020
Unprompted review
Reply from Enjoy Dokha
Thanks for your review!
Customer satisfaction is our main priority, so we're happy to hear we've delivered on this goal.
Please let us know if there is ever an issue we can help with.
Enjoy Dokha
Customer Care Team
Great Company
Great company, super quick shipping, great prices, and perfect customer service. Couldn’t be happier
October 20, 2020
Unprompted review
Reply from Enjoy Dokha
Hey Tom, thanks for your review!
Customer satisfaction is our main priority, so we're happy to hear we've delivered on this goal.
Please let us know if there is ever an issue we can help with.
Enjoy Dokha
Customer Care Team
Thanks again for your fantasic service…
Thanks again for your fantasic service and fast delivery.
Looking forward to my next order
Cheers.
October 7, 2020
Unprompted review
Reply from Enjoy Dokha
Thanks for your review! Customer satisfaction is our main priority, so we're happy to hear we've delivered on this goal.
Please let us know if there is ever an issue we can help with.
Enjoy Dokha
Customer Care Team
Reply from Enjoy Dokha
Thanks for your review! Customer satisfaction is our main priority, so we're happy to hear we've delivered on this goal.
Please let us know if there is ever an issue we can help with.
Enjoy Dokha
Customer Care Team
Very happy with my purchase experience…
Very happy with my purchase experience with Enjoy-dokha. Speedy delivery. Professional, organised and reliable. Would order again.
I would highly recommend purchasing your dokha needs from this company.
September 18, 2020
Unprompted review
Reply from Enjoy Dokha
Thanks for your review! Customer satisfaction is our main priority, so we're happy to hear we've delivered on this goal.
Please let us know if there is ever an issue we can help with.
Enjoy Dokha
Customer Care Team
Resolved: Order stuck with no support from Enjoy Dokha!
I made 2 orders on Enjoy Dokha on the 1st of July. my order got to my country in 2 days but got stuck in customs as they declared the tobacco as filters with an incorrect amount.
The customs office sent me a notice to send them a new airway bill and customs declaration after which I contacted Enjoy Dokha on 2 occasions for a resolution.
UPDATE: I got a call from the manager instantaneously and he addressed the miscommunication. Also appreciate the Quick and efficient resolution of a same day re-ship that they provided!! Thank you for the exemplary post sales support Alex :)
August 14, 2020
Unprompted review
Reply from Enjoy Dokha
Dear Keith, thank you for your feedback. I have checked our system and have not received any emails from you. Please contact our support on service@enjoy-dokha.co.uk and we will support you with your order whether that be send a replacement or arrange a full refund.
Your order was shipped on 1st July with FedEx couriers and tracking number 770845478744. Your order has been held by Indian Customs, something that is unfortunately out of our control. We have however been in contact with our shipping agents multiple times giving them all required details of your shipment to try and clear your parcel for delivery - something we do for every customer. The problem is because Dokha is Tobacco, it needs special clearance and Covid-19 has caused a lot of delays in India.
We really do try our best to support all customers with any problems with orders as past reviews will show, it's really sad for us to receive a 1 star review as this effects our small business very much.
Thank you for your support, a member of support will be in contact with you shortly to help you resolve this.
Really good
Really good! It gave me a very good buzz, 1 day shipping awesome!
August 6, 2020
Unprompted review
Reply from Enjoy Dokha
Thank you Lasse for your kind review, appreciate your support
great selection of products and great…
great selection of products and great express shipping day limit very informative on how covid-19 effects their business and shipping i am very pleased
July 25, 2020
Unprompted review
Reply from Enjoy Dokha
Thank you Alexis for your kind words, hope you are staying well!
Always the best product and super-fast shipping!
Due to lockdown I have not been able to travel to the Middle East and stock up on Dokha but Enjoy Dokha always comes through with the best quality you can get! Will definitely continue being a regular customer, one hope is that ordering in bulk (20+ bottles) could be a little cheaper but I understand fully the costs of shipping to the UK, tax etc.
July 21, 2020
Unprompted review
Reply from Enjoy Dokha
Thank you Brad for your support, we are very grateful!
Amazing customer service
Great to be able to order Dokha in Europe. Amazing customer service, extremely satisfied!
Thanks !
July 8, 2020
Unprompted review
Reply from Enjoy Dokha
Thank you so much Farah for your support and kind review!
Reply from Enjoy Dokha
Thank you Christopher for your review, i hope we can help out you so you feel we are worth a 5 star review in the future! If you need any help with anything, please contact our support team at service@enjoy-dokha.co.uk
Very happy
Always excellent service, swift reply to email, abundance of information about product on website.
June 28, 2020
Unprompted review
Reply from Enjoy Dokha
Thank you Matthew for your kind words and support. The whole team is grateful!
Silver starter kit ordered
I ordered the silver starter kit from them, LOVED IT. Iv been having dokha for years in UAE, been craving it for so long. Finally I have an authentic place to order stuff from. At first I was a little skeptical regarding the freshness of the products, but the dokha was as fresh as it gets. The blends are just as good as when I used to have them in UAE. Customer service is amazing, will pick up your call immediately, answer your emails. Excellent.
June 20, 2020
Unprompted review
Reply from Enjoy Dokha
Thank you Nauman for your kind words and support. The whole team is grateful!
Excellent company
Excellent company, wicked fast international shipping, no issues at all placing and receiving my order, and a high-quality product!
June 3, 2020
Unprompted review
Reply from Enjoy Dokha
Thank you Timothy for your kind words and support. The whole team is grateful!
Great company, with a fast, honest and reliable service
Great company, with a fast, honest and reliable service - I had a couple of queries about what to order, overseas shipping etc and the team online were fast to respond and very helpful too :)
May 28, 2020
Unprompted review
Reply from Enjoy Dokha
Thank you Nadia for your kind words and support. The whole team is grateful!
Reply from Enjoy Dokha
Thank you Bethany for your support
They have the best Dokha flavors…
They have the best Dokha flavors straight from the source. I've bought from other people and their products were not good. I wouldn't recommend to buy from anyone else except Enjoy Dokha Tobacco. Shipping is fast as well
May 14, 2020
Unprompted review
Reply from Enjoy Dokha
Thank you Abu Baker for your support!
Hundred percent guranteed dokha with…
Hundred percent guranteed dokha with perfect delivery.
May 2, 2020
Unprompted review
Reply from Enjoy Dokha
Thank you Mohamad for your support!
First purchase from any dokha website
First purchase from any dokha website
Fantastic customer service all products i enquired about were explained to me
Will definitely buy again once my stock runs out !
April 29, 2020
Unprompted review
Reply from Enjoy Dokha
Thank you Saif for your support, we are all happy to help you when ever we can!
They do fantastic dokha and it arrives…
They do fantastic dokha and it arrives fast! Is great stuff.
April 25, 2020
Unprompted review
Reply from Enjoy Dokha
Thanks for your review Joseph! Customer satisfaction is our main priority, so we're happy to hear we've delivered on this goal.
Please let us know if there is ever an issue we can help with.
Enjoy Dokha
Customer Care Team
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