Enjoy the View Reviews 

224
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We installed sliding doors from Enjoying the View in our Edwardian house in West London. As an interior designer I had a very clear idea of what I wanted, and they delivered it: slim frames, a beaut... See more

Rated 5 out of 5 stars

Excellent service from Daniel, Paul and Jenny. Jenny is efficient, has superb product knowledge and is a great communicator. She was incredibly helpful as my doors are seventeen years old. Daniel e... See more

Rated 5 out of 5 stars

We bought bi-fold doors some years ago and it was out of warranty. The doors had jammed. Pavlina at the company still sent a very helpful and friendly technician to our house to help, and they discove... See more

Rated 5 out of 5 stars

We had our Bifolds installed 4 years ago and 1st folding sliding doors where so professional throughout the whole process and we were delighted with the final product. Recently we had minor issue with... See more

Company details

  1. Glazier
  2. also in
  3. Construction and Maintenance Office
  4. Double Glazing Installer
  5. Glass Industry

Written by the company

For more than 25 years, the team at 1st Folding Sliding Doors have helped families, architects and builders create spaces that feel brighter, calmer and more connected to the outdoors. We are now proud to announce our change of name to Enjoy The View, reflecting what our customers tell us they love about our work, that it opens up their home and lets them enjoy their view. From elegant sliding doors, to bespoke architectural solutions, every piece is custom built, beautifully finished and expertly fitted- with care that goes far beyond installation. Our glazing looks stunning, and is built to last.


Contact info

4.9

Excellent

TrustScore 5 out of 5

224 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.9

All reviews

(224)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had my lovely doors installed years ago…

Had my lovely doors installed years ago and recently needed a service issue sorting. I couldn’t be happier with the service received the issue was sorted quickly and efficiently. My doors are as good as when I bought them again and I always recommend this company to anyone looking for bifolds to be installed.

November 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great after sale service

The handle on our bifold patio doors was coming loose a year after fitting.

I contacted 1stfoldingsliding doors about the issue and Jenny from the service team was very responsive. She arranged an engineer to come round a few weeks later who was very polite and fixed the door handle with ease.

Very pleased with the response from the team, many thanks!

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

The locking mechanism on the bifold patio doors of the house I’d just moved into was condemned by two local locksmiths and I was told that I would need to replace the whole door at considerable expense.
The previous owners told me that 1stfoldingsliding doors had installed the doors.
Jenny who I spoke to in the office was incredibly helpful and the engineer who came on the day was pleasant and efficient. He was able to replace the lock and sort out the crooked door that caused the problem in the first place.
Great service all round-many thanks!

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding company

We installed our bi-fold doors 15 years ago and they've been brilliant. Last week we had a problem with a handle. Daniel delivered a new handle personally the next day and was extremely helpful. He obviously takes great pride in his work. What an amazing service. I wish there were more companies like them out there!

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

In love with our new Sliding Doors!

I just wanted to take a moment to express my gratitude for the exceptional customer service and work carried out for the install of our 5M 35mm cortizo sliding doors.
1st Fold have been wonderfully accommodating as there was a need to push the installation date back due to on site delays.

The doors are finally in and fitted and we couldn't be happier with the amazing panoramic view they provide into the garden.

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

superb customer service

outstanding company. we bought doors for a kitchen extension 9 years ago for an excellent price, very friendly and efficient team. the doors have been fantastic. on occasion the very hot summers have meant that adjustments were needed to account for the expansion with the temperatures = the team always came without hesitation and without cost, first class service and first class company,

October 1, 2023
Unprompted review
Rated 5 out of 5 stars

Top Class Service!!

We purchased our windows and doors over 5 years ago and when we had a problem with one of our locks Jenny organised a visit from their technician Daniel who sorted a replacement straight away, and 2 specially ordered extra keys arrived the very next day - Fantastic service - Just like the initial installation. Thanks team, cheers Peter from Solihull

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

When we built our house several years ago, 1st Folding stood out for the ease of doing business with and completing a great job. That experience was backed up by a recent after care call out, when they were excellent. They promptly agreed the work to be done and addressed some further issues they identified. Very professional.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional and friendly

Very responsive, professional and friendly. Everyone we've dealt with at 1st Folding has been excellent, including Jenny on the service desk and Daniel and John the engineers, who did a great job on our damaged skylight.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

This is an absolutely amazing company

This is an absolutely amazing company. We've had 6 bifold doors installed with them at various properties so far, and we are so happy with them. Many years later, they still honour their warranty and send an engineer to fix any problems promptly.
We had Daniel carrying out a service yesterday for a couple of our doors because they weren't closing very well, he went above and beyond to make sure they work perfectly again.
Many thanks again for the wonderful service you are providing.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful aftercare

I brought some sliding doors over six years ago. The wheels on the door needed replacing. Under the 10 year warranty, there were replaced free of charge.

Fantastic aftercare, highly recommended this company

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

TFirst Folding Sliding Doors: a trustworthy company - Thank you to Dan and Jenny on a baking…

Thank you to Dan and Jenny on a baking hot Sunday afternoon who replaced a broken gearbox and fitted a new handle free as part of our ten year warranty.

We are just a few months short of our warranty expiring, but on ringing to say our folding door had malfunctioned we were asked if it meant our home wasn't secure, and when we confirmed, we were offered a next day call out. New parts for our 10 year old doors didn't fit the older model, so a complete new gearbox was sourced and fitted at the weekend.

Dan and Jenny were efficient, polite, and working on a baking hot Sunday to offer outstanding customer service. We are very grateful, and can't rate First Folding Sliding Doors highly enough. They confirmed that they expected our doors to last 25 years, and even after the warranty expires they will come out and fix the doors for the call out and cost of parts. This is an excellent company, who keep their word.
Many thanks!

June 25, 2023
Unprompted review
Rated 5 out of 5 stars

I would recommend them any time ....

We had two sets of bifold doors fitted some years back and have always loved the finished slimline look and quality of the folding doors. Recently one of the glass panes broke and needed to be replaced.

I was delighted with the efficiency of Jenny in sorting out the replacement glass & arranging a fitting time.

The same again with the professional manner that Dan carried out the work, going out of his way to make thing as easy as possible. it was self evident that he takes pride in his work and doing it all with a smile. gr8 job

I would recommend them any time. great product with first class service by Jenny and Dan.

thanks again.
Asher

June 25, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality and excellent service

I have got installed 3 skylights and I have been impressed by the quality of the product and workmanship of the installation team. Marcus is a top man and gave me the best quote and as promised skylights were installed with in 3 weeks time. I was kept fully informed during the whole process. Installers did an amazing job and tidy up all their rubbish after finishing the installation. I would recommend this company without hesitation.

April 25, 2023
Unprompted review
Enjoy the View logo

Reply from Enjoy the View

Thank you for the Review and for choosing us!

Rated 5 out of 5 stars

A company that goes above and beyond to ensure customer satisfaction

We are very impressed with 1st Folding Sliding Doors.
We had gone into this needing new sliding doors, following a poor installation from another company.
Thank you for your attitude on the phone calls I had with you prior to the installation - it was a very stressful run up to the day, with the previous company, and you were very helpful and reassuring.
The fitting team were polite and helpful, and we are very happy with the job they have done. We are also impressed with the attention to detail on the doors, for example, painting the silver screws black.
Would totally recommend

February 1, 2023
Unprompted review
Rated 1 out of 5 stars

Rude and condescending

We were looking to get sliding doors with Crittall effect bars installed and a roof light.

We were dealing with a really unhelpful person, who we found particularly rude and felt they were condescending to my wife.

We had the quote in place and were ready to press the button to proceed, however getting any sort of detailed information, for us to allow the builders to proceed, was extremely difficult.

Upon saying we were potentially going to have to look else where we were told we were sending threatening emails.

The up shot is we didn't feel safe/comfortable enough to spend money with 1st folding and decided to go with another company.

****As an update here they are now threatening legal action for a negative review.

March 24, 2022
Unprompted review
Enjoy the View logo

Reply from Enjoy the View

Hello James

Thank you for taking the time to leave a review.

Following your original review, which we note has been edited, we did contact you as you named an individual, we have a duty of care to our staff to protect their identity being shared online without their permission.

At the time of dealing with you, drawings and product availability were at the height of the Covid and Brexit impact, so your request for immediate administrative alterations could not be actioned quickly.
We also explained at the time, the member of staff you were dealing with was seriously ill and we were trying our best to get information to you as quickly as possible.

We are sorry you were disappointed with your experience you had with us, you have the right to share your experience, however in our view this is not a true reflection of what happened our end.

Thank you - 1st Folding

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