Enterprise Rent-A-Car Reviews 1,099

If I could do a big red flag I would.
If anyone has hired a Renault Austral reg- HD 82 1 ZP from Bergerac Airport in France, from 10/11/2025 and they have put wheel arch damages on you, the its a false damage claim.
I hired this car 6th March 2026, there was damage but I photographed it. (Luckily) took the car for a week, everything is fine. Returned the car.. suprise, surprise, they weren't there. "Put the key in the collection box" ok, I said. 1 hour 30 mins later I received an email, a damage report. So I immediately sent them my pictures with the time stamp asking them to check.
They avoided it, and continued with the false damage report. They then deducted over 2000€ from my account, even though there was a dispute. They have strung this out for 3 weeks now, but their error??? They sent me a picture of said damage with their time stamp....10/11/2025.

Please please do not use this company, many reviews are the same, im not having a bad day, its just completely unfair what they are doing to people. I imagine the car has been paid off by all the damage claims they have done to the public.

From beginning to end my experiences with Enterprise customer service has been excellent for several years. I am a bit old school and need guidance with how all the "bells and whistles" work, but the staff always graciously walk me through it! For that reason, I consistently have utilized this Lakewood location. There was not a wait time to get my vehicle or return it which I really appreciated. I was warmly greeted by Preston Lee today. There was a mix-up with the type of vehicle I reserved and the actual rental, the Assistant Branch Manager, Marcos Borja offered a price adjustment that more made up for my inconvenience.

I recently booked a car online with Enterprise Rent-A-Car in the Netherlands and paid over €300 with my virtual VISA card. Payment was accepted, confirmation received - no issues.

Arrived for pickup right on time. Staff refused the car, saying they only accept "physical credit cards" - no virtual ones, no debit cards. This requirement was buried in the confirmation email fine print and was never disclosed during the online booking process where I entered my payment. If virtual VISA cards aren't acceptable, why did the system accept my payment without warning?

The employee refused to refund my money. I offered multiple solutions - my virtual credit card, cash deposit, other security. All refused. No flexibility, no customer service.
Then it got worse.

When I asked for the employee's name to file a complaint:
- He refused to give his name
- Became aggressive when I tried to take a photo
- Tried to grab my phone from my hands
- Repeatedly tried to lash out at me, another employee had to intervene and restrain him
- Locked the door so I couldn't leave
- I was trapped inside with three male employees
- Had to call police while imprisoned

Police came but only took a report. I was forced to delete my evidence before being allowed to leave.

What I lost:
- Over €300
- Hotel booking (trip cancelled)
- My safety after being physically threatened

If this happens to you in the Netherlands:
- File a complaint with ACM (Dutch consumer protection)
- Try to dispute the charge with your bank
- Document everything and consider small claims court
- File a police report if you're threatened

Do not rent from Enterprise Amsterdam. Your money and safety are not worth the risk.

I rented a car from Enterprise Rent A Car (Enterprise). The hire was a one-way rental from London Heathrow Airport to East Dereham, Norfolk. Upon returning the vehicle, they discovered minor damage to the driver’s rear wing. This damage was only visible from a specific angle and was difficult to discern in photographs, even after being pointed out.Despite the damage being minor, Enterprise immediately deducted the full £1,750 excess from my credit card.

Enterprise then did not provide their invoice for two months, which included not only the cost of repairs but four days loss of hire and an admin fee. I would not recommend or use Enterprise again despite their excellent service at Heathrow.

I rented a car for a trip. After stop, I returned to my rental and saw it was dinged. I had to pay damages (the cost seemed excessive, but . . . ). this was late 2025. 6 months later, I was billed again. I called multiple times and no one can tell me why Enterprise still has my credit card number, who and why Enterprise charged me again, or when I will get my full refund (I received a 25% refund). And if you raise your voice because they have your credit card number and charge you erroneously (which they admit) they make you call back.

I needed to rent a one way ride from Ann Arbor to Wooster Ohio to pick up a vehicle I purchased there but there were absolutely NO rentals available in my area with any rental place because of flights at Detroit Metro being cancelled due to the high winds we were had the day prior so EVERY company was OUT of one way vehicles.After an hour and a half on the phone to different places, I decided to look in Toledo for an available car and found one at the W. Alexis Road location but I needed to UBER there (50 min ride) on St. Patty's day ($$) and after a series of set backs that started early in the morning, I finally made it to the W. Alexis Rd location to get my car. I was greeted by Nate who was so easy going and got me situated with my car quickly as I was pressed for time. In my haste to leave my home, I forgot my phone charger and the UBER driver didn't have the right type so I was on 18% and asked if they had chargers for sale. They did not but Jacob another guy there, offered me his personal charger but unfortunately it was the wrong type. A few minutes later, he appears with a bag of brand new USBC chargers and gave me one. I asked how much and he said not to worry about it. This entire day was filled with set back after set back from traffic jams, cashing a big dollar check for my purchase, trying to find a one way rental, an uber driver that took back roads and not the freeway, missing my exit due to bad GPS directions, a snow storm after dropping off the rental where accidents prevented me from getting off at the exit I needed to use so a big detour, and driving 25-30 mph for an hour...all started from the moment I woke up to even after having left the Enterprise Store BUT, the experience I had at the W. Alexis Rd location was the easiest and most heartwarming part of my entire day. On returning the rental in Wooster Ohio, I was so pressed for time due to the constant delays and being in an area of unfamiliarity with some GPS issues, I called my sister asking her to phone the Wooster Enterprise location to let them know I was about 5 minutes out past closing and if they could wait for me. They said they were still there finishing up some things and it was no problem. I arrived, went inside expecting to fill out paperwork but he just took the key and said I was all set and he would let the Toledo Store know it was returned. The amount of relief I felt roll off my shoulders knowing the car was returned and I was all set after the stress of the day was so huge. The ease and kindness that I experienced from Enterprise was the brightest moments of my day and I wanted to make sure to give a shout out to both Nate and Jacob for their great customer service and going above and beyond to help make my day more smooth. I forgot to mention that Nate plugged the charger into the car for me and even helped to program my location I was headed to into my maps on my phone as my haste and non-tech savvyness was causing me confusion and he just made it happen. Thank you to both of these fine gentlemen and the one on the receiving end in Wooster whose name I did not catch. They were all amazing and I will definitely be using Enterprise again!

I was told gas tank was full and I needed to return it full. I traveled only 41 miles, but when I filled it up, It cost me $23. I told clerk at return and showed picture I took when first entering vehicle at pick up and he gave me $10 credit. I told him I didnt think that was right, He assured me it was good, but it was not. Also, I reserved a compact car and all they had was a Silverado. Too big for a 4'11" lady.

I rent vehicles very often and this trip I was traveling out of Birmingham Al. Landed at airport and went to enterprise I had to wait 45 minutes to get a vehicle. I drove vehicle for the week returned it and the attendant asked if everything was good I said yes except the 45 minute wait. She how can we make it to you i said maybe a couple free rentals days she replied how about 4 i said that was great. I received an email stating that they would be put on my account. I did not receive anything i followed up 5 people where ccd on email so it wasn't going to just one person. No response. Very disappointed based on how often i rent vehicles. Do what you say, be honest , stand behind your word that doesn't appear to be happening with Enterprise. I highly recommend you review all other rental companies first. I guess how many overall stars they have says it all.

What a bad company this is. We rented a Hyundai Elentra from this company. When we got there the man that would be helping us already opened the shop to late.
We inspected the car. It had quite a number of dings and I have no idea what happened to the rear windshield but I am pretty sure the bubble texture of the tinted foil that was on there wouldnt go through a safety inspection. He said the car was clean (which it wasn't we had to through out some stuff when we started driving) finally concluded that the fuel tank wasn't full. He made a photo and said I needed to bring it back with the same gas level. I think you already know how this is going to go...

I signed which I should have never done. I just wanted to have a nice drive with my partner.

When we were on the way back I pulled into a gas station, and then I thought how am I even supposed to get it back on the same level as that I took it?
We ended up putting it full because I couldn't ask the attended that was helping us to stop pumping every 5 liters.

I brought the car back and when I told them I wanted compensation for the extra fuel they laughed at me in my face. Saying I did not know how many liters I tanked extra and offering to figure that out together was met with a firm no.
It tells me that they also had no idea how much was in that car and already knew they would get it back with a full tank.

I will never rent a car here again, and I will absolutely advice anyone against it.

I was recently in an accident and my insurance included a rental car from Enterprise, Fairfield, CA. I spent 20 minutes on hold and several times they picked up then put me back on hold again and again. I won't be getting a car from Enterprise. You need to upgrade your service or get responsible employees. And saying your busy is'nt an excuse.

If I could give 0 stars I would appalling customer service

Usually, Enterprise have been really good, but this time has completely missed the mark.

I have rented from them so much, I had enough points to pay for one of my rental days.

I wanted to pay by debit, checked the rental policy and it said I can as long as I provide 2 utility bills, some other items, etc.

I went in prepped. I got to the counter. I said I'd like to pay by debit. The guy, who until this point was friendly turned serious and said NO YOU CAN'T. Immediately dismissive. I said what do you mean I can't, I read the rental policy. He backtracked. He made a joke about how prepared I was.

He then proceeded to ask me if I'd ever rented from them before.... with my account on his screen, alongside 3 references and phone numbers, my job title, my company, my direct supervisor, whether I own a car. A little overkill but sure, debit must be scary.

I paid the fee then got shown to our car. It was a "you pay we choose" scenario. Firstly they tried to upsell another car for an extra $30 a day. I said no. They said "how much WOULD you pay for this upgrade". I declined, but what is that? Either the car costs an amount or you're overcharging people.

Then I got absolutely hounded about the different ranges of protection and the many awful, tragic things that could go wrong should I not take at least one of these add-ons. I'm aware of the risk of renting a car. Telling me I can't pay for debit when I can, trying to barter an upgrade, and then being in my face talking about serious financial loss. Just an overall unpleasant experience.

Before I left they said "we'll probably give you a call tomorrow to see how you are getting on". Of course, check in on your car. They never called.

It's so disappointing because I've had nothing but pleasant experiences with Enterprise in the past. I will not use them again.

Subject: Formal Complaint Regarding Enterprise Rental Service and Misrepresentation

I am filing a formal complaint regarding the extremely poor and misleading service I experienced with Enterprise Rent-A-Car while attempting to obtain a rental vehicle covered by my insurance claim with Allstate.

On March 5, I filed a claim with Allstate Insurance after my 2018 Honda CR-V was damaged. On March 6, an Allstate representative informed me that a rental reservation had been made with Enterprise and that someone from Enterprise would contact me. I was also provided with a reservation number.

However, no one from Enterprise contacted me. On Friday, after waiting the entire day, I called the Enterprise number provided by Allstate. The representative could not explain why I had not been contacted. I was instructed to visit a location approximately 20 miles from my home.

I drove to that location only to be told that they had no vehicles available. I then contacted Enterprise again and was directed to another location approximately 15 miles away. When I arrived, there was no Enterprise office at that location.

On Monday, I located an Enterprise office near Katy Freeway and Mason Road. When I arrived, the staff initially stated that there was no reservation and told me to contact Allstate. After speaking with Allstate again, the Enterprise staff suddenly stated that they had found the reservation but had no vehicles available.

Allstate then directed me to another Enterprise location at 23311 FM 1493. At that location, the Assistant Manager, Kade Fung, informed me that the reservation had just been received and that there were no vehicles available, but he expected a mid-size SUV the following afternoon. He also stated that I would need to upgrade the rental. I contacted Allstate again and the upgrade was approved.

The next morning, I called the location as instructed and was told that vehicles would be available at noon. At noon I received a call from the same location stating that there would be no vehicles available until Thursday.

Because this situation had become extremely frustrating, my wife called the same location shortly afterward without mentioning Allstate. She asked if vehicles were available and was told that they had plenty of vehicles available and that she could come in immediately to rent one.

When I went to the location myself, the representative confirmed that they had a vehicle available. However, when I confronted the representative about the conflicting information and the earlier statement that no vehicles were available, he became upset and refused to rent the vehicle to me. He returned my driver’s license and stated that he would not rent to me.

This experience involved multiple unnecessary trips, misinformation, and what appears to be deliberate misrepresentation regarding vehicle availability. I spent several days trying to obtain a rental vehicle that had already been authorized by my insurance company.

I am requesting that Enterprise corporate management review this situation, investigate the conduct of the employees involved, and provide an explanation for why I was repeatedly misinformed and ultimately refused service after being told vehicles were unavailable while others were told vehicles were available.

I would also appreciate a formal response regarding how Enterprise intends to address this matter and prevent similar situations from happening to other customers.

Sincerely,
Nauman Khan

My experience with Enterprise has been an absolute nightmare from start to finish.

The hire car was provided while my Hyundai was in for work, with Hyundai covering the cost. Despite this, Enterprise took money from my bank account without any prior warning or communication.

I emailed a complaint and eventually received a phone call. During that call I explained that I had never received any paperwork or agreement, and nothing had been sent to my email. The employee checked the email address and said he would resend the documents – which I never received. It also took four days just to receive a reply to my complaint email.

When returning the car, I even brought another person with me because I believed the hire car had to be dropped back to the branch. No one had told me otherwise. When I arrived, I was then told I could have simply left the car at the dealership where I collected my own vehicle, meaning the extra journey was completely unnecessary due to poor communication.

To make matters worse, the very next day £500 was taken from my bank account with no warning, no email, and no explanation.

When I rang the Chorley branch, they told me the Wigan branch was dealing with it. I was then given a number for claims and spoke to a very rude representative who simply stated it was all in the terms and conditions. I explained again that I never received the contract, only to discover that Enterprise had recorded my email address incorrectly, despite it being checked twice while I was present.

The entire process has been extremely frustrating and poorly handled. Communication has been terrible, money has been taken without warning, and staff have been unhelpful and dismissive.

Charging £500 for a single tyre is completely unreasonable and I will be formally contesting this charge.

Overall, this has been an incredibly disappointing experience and I would strongly advise others to be cautious when dealing with Enterprise.

Rented a car, first of all we had to put down a $350 deposit! Which blew my mind because if you have your OWN car insurance WHY are you charging people that. Secondly, my daughter was traveling, so we put the car and plate number on our EZPASS account and after we returned the car, we were charged about $150 worth of TOLL charges but also were charged regular toll charges on our EZ PASS account. When I tried to fight it and sent them an invoice of the EZ pass account, they said the dates didn't match! MY daughter only had the car for three days. They took the money directly from her bank account and said that we OWED that! So, watch out because this is a damn SHAM! We used our OWN ez-pass information on the rental and they basically told us we were LYING! And refused and denied to give her the money back! NEVER again will I rent a car from this place! UNACCEPTABLE!

Downtown location Edmonton alberta this place is the most unprofessional business i have ever seen and its not the company its the people working there. They actually told me and quoted ( I gess your shit out of luck) instead of taking me seriously and try to explain what i needed to do they seem be selective on who they deal with by the sound of your voice on the phone. They were very rude and unprofessional and should be ashamed that you take your problems out on your customers. I will not recommend this company at all.

I had a very disappointing experience with Enterprise Rent-A-Car - 112-01 Queens Blvd.

From the moment I picked up the car and left the location, the vehicle was nothing but a problem. As soon as I drove away, the tire pressure warning light came on showing low air pressure. I immediately called and informed them, and they told me to come back. When I returned, they simply put air in the tire and said there was nothing wrong with it.

However, as soon as I left again, the tire warning light came back on. I had to return once more to get a different car. By the time I finally received another vehicle, I was very late picking my son up from school. Unfortunately, the second car also showed that a tire was losing air pressure.

I then called customer service and was told I could go to Enterprise Rent-A-Car - 2900 Merrick Rd for a replacement. When I arrived, the representative told me they had no available cars. After going back and forth, they eventually provided me with a vehicle.

On top of all this, the car was dirty when I received it, and the radio did not work at all. This is completely unacceptable for a rental vehicle.

Overall, the service was unprofessional, the vehicles were poorly maintained, and the way the situation was handled was extremely frustrating. To make matters worse, on Monday I received an email from Enterprise customer service regarding a damage claim related to the tires — something they are now trying to blame me for.

I would not recommend renting from this company. If you are looking for a reliable and safe car rental experience, I strongly suggest finding another option.

Be extremely careful booking with Enterprise.

I prepaid £895.75 for an 11-day rental from Nice Airport and arrived later the same afternoon on the pickup day. Because I arrived outside a 2-hour pickup window that is buried in the terms and conditions and not clearly shown during booking or in confirmation emails, they treated it as a “no-show”, gave the car to someone else, and charged me a €150 fee.

I never received a car and had to rent another one from a different company at the airport (who were far more helpful).

It then took almost a month and four phone calls to receive the refund for the rest of my payment, with repeated promises that the refund was “on the way” and no email confirmation despite asking for a paper trail.

In the end I got my money back minus £150 for a car I never received. Very poor transparency and customer service. for a car I never received.

I booked a 7 seater Peugeot 5008 on the 31st January for the 7th March to take my daughter and friends to her birthday party as one group.

On the 4th March I received a phone call to say that upon collection of the vehicle I had to have a physical credit card and pay a refundable deposit of £500 as it’s a ‘high end’ vehicle. There is nothing on the booking confirmation that states this in their terms.

I don’t have a credit card and ultimately my booking had to be cancelled.

The added insult to injury is that because the cancellation was within 72 hours of collection, I’ve had to pay a £40 cancellation fee.

This isn’t just a company that acts in bad faith, it’s a company committing daylight robbery.

Cancelled on me at the last minute multiple times then gave me a car that smelt like a dogs backside. The irony of being told you cant have pets in then the windows look like they have been dog licked over and over, not cleaned and left to fester. Honestly can't describe how sick I have been driving round sneezing my head off whilst smelling like I've got my head up a dogs backside. Vile.