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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers expressed satisfaction with the staff, highlighting their helpfulness and kindness, particularly in assisting with paperwork and administrative tasks. Some people also appreciated the team's responsiveness and professionalism in addressing issues and providing support. However, a significant number of people were dissatisfied with the refund process, with many reporting issues and difficulties in receiving funds. Customers also mentioned difficulties in contacting the company, experiencing unanswered calls and emails, and a lack of clear communication regarding their funds.

What people talk about most

Staff

People report ambiguous experiences with staff. While some customers praise specific individuals like Vanessa... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, particularly the return of security... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed extreme disappointment, citing... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers express frustration over unanswered... See more

Customer communications

Customers consistently express frustration with contact, reporting significant difficulties reaching the... See more

Based on these reviews

Rated 4 out of 5 stars

Vanessa has been very helpful with assisting me with my paperwork during my move to Barcelona. very grateful

Company replied

Rated 4 out of 5 stars

During my time living in Room R0465 at C/ dels Sants Just i Pastor, 3, 10, 2, Algirós, 46021 Valencia, under Enter Coliving, I had a positive experience. I am especially grateful to the support staff,... See more

Company replied

Rated 4 out of 5 stars

I would like to thank Vanessa and Sergio for their help with the paperwork! Nice team :)

Company replied

Rated 4 out of 5 stars

Good afternoon! I would like to share my experience of living in Enter Coliving. In general, can say that everything went well for me: I received the room that had rented in advance.... See more

Company replied


Company details

  1. Apartment Rental Agency

Written by the company

Coliving company based in Barcelona, Spain. Renting out rooms in completely furnished apartments with all conveniences included, and a community of international people with regular events 🛋.


Contact info

3.1

Average

TrustScore 3 out of 5

658 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Good

A bit overpriced for such apartments, but overall everything was good. Friendly staff, especially the cleaner Rafael, who always did an excellent job cleaning!

January 24, 2025
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you for your feedback! We’re happy to hear you had a positive experience with our friendly staff, especially Rafael’s excellent cleaning. We always appreciate hearing how we can continue to improve and will take your comments into account.

Thanks again, and we hope to welcome you back in the future!

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

Great attention and everything was…

Great attention and everything was super helpful. Alex was really helpful and he helped me in every step!

January 13, 2025
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Alejandro,

Thank you for your kind words! We’re thrilled to hear that Alex was able to assist you every step of the way. We truly value providing great service, and it’s wonderful to know that Alex made a positive impact on your experience.

If you need anything in the future, feel free to reach out!

Best regards,
The Enter Coliving Team

Rated 1 out of 5 stars

The Perfect Example of How a Rental Company Should NOT Operate

My experience with Enter Coliving in Barcelona is the textbook example of how a rental company can fail at every level and repeatedly leave its tenants stranded. What started as a temporary housing solution quickly turned into a nightmare filled with poor communication, legally questionable practices, and disregard for tenants' rights.

The Two-Month Electricity Crisis: Total Chaos
From the first month, the problems began: severe power outages that lasted nearly two months. The power would cut out several times an hour without warning—even during simple tasks like cooking or doing laundry.

This meant:

Showering while the power goes out and suddenly being left without light in the bathroom.

The router needing five minutes to reconnect after each outage, making working from home impossible.

Cooking became a challenge because using multiple appliances at once caused immediate outages.

We repeatedly asked Enter Coliving for updates, but after a week of silence, they told us to "stop complaining" because they were "working on it." Three weeks later, there was still no solution. Only after we resumed pressing them and emphasizing our legal rights did they finally act. In the end, it took nearly two months before the issue was resolved.

Their compensation? A tiny rent reduction for one month. This was presented as a "favor," though Spanish tenancy laws obligated them to provide more substantial compensation. They violated four rental laws and still acted as if they were doing us a favor.

Contract Extension: An Attempted Eviction
As if the electricity crisis wasn’t enough, another disaster followed. A month before my contract ended, I requested a one-month extension and sent all the necessary details. Enter Coliving sent me a contract—but without the dates filled in.

I followed up four times by email and twice by phone, but received no response. To secure my extension, I signed the contract.

Ten days before my contract ended, I received this message:
"Sorry, we double-booked your room. You need to move out."

This happened two days before Christmas. I explained that I had signed a legally binding contract. Their response?
"There’s no date, so it’s invalid."

They tried to persuade me to leave without legal action. I hired a lawyer, who confirmed that the contract was valid. After we sent a legal letter, Enter Coliving admitted I had the right to stay.

A Pattern of Unprofessionalism
The problem with Enter Coliving isn’t an isolated mistake—it’s a pattern of mismanagement and tenant neglect:

No communication: We had to chase them constantly during both crises. Instead of taking responsibility, they told us to "stop complaining."
Lack of transparency: They sent incomplete contracts and tried to use their mistakes to disadvantage tenants.
No respect for legal rights: They only agreed to the contract extension after receiving a legal letter—something that shouldn’t have been necessary.
Previous Experience: A Repeat of Mistakes
This wasn’t my first issue with Enter Coliving. Last year, I signed my contract and paid in full. But four days before moving in, they informed me my room had been double-booked. They offered me an alternative for a month and promised I could move into my booked apartment afterward.

After a month, I moved in—but to a different room. I accepted to avoid hassle.

They also delayed my security deposit for weeks. After five weeks, I was told:
"We don’t have the money ready. It’ll be sent next week."

They didn’t keep that promise. I had to call multiple times before the refund arrived. And to top it all off, my brand-new €300 Samsonite suitcase was stolen from the shared hallway closet, which is suspicious considering I lived with housemates I trusted.

Conclusion: DO NOT RENT HERE
Enter Coliving sells luxury and comfort but delivers stress, uncertainty, and chaos. The pretty pictures on their website and their promises of a seamless coliving experience are nothing more than marketing hype. In reality, they treat tenants like numbers and avoid fulfilling legal obligations.

Avoid Enter Coliving if you want certainty and respect. There are far better coliving options in Barcelona where you won’t have to worry about being kicked out or living in constant frustration.

January 1, 2025
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hello Zafaan we appreciate you taking the time to give your opinion about your experience with us, we are really sorry that you have not had the best so far, but we know that the customer service team has been following the issue of the apartment where you are currently living, we will take this situation to learn from our mistakes and improve every procedure so that the tenant has the best possible experience We invite you to continue to discuss your requirements with the customer service team.

Rated 5 out of 5 stars

A very nice helpful employee named Alex…

A very nice helpful employee named Alex showed me around and informed me about the house. A very positive experience :)

December 30, 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Hi Maru,

Thank you for your great feedback! We’re thrilled to hear that Alex was able to provide a positive experience and show you around the house. We’ll be sure to pass along your kind words to him – he’ll be happy to hear it!

If you need anything else, don’t hesitate to reach out.

Best regards,
The Enter Coliving Team

Rated 5 out of 5 stars

The contact and booking process was…

The contact and booking process was incredibly quick and easy. Alex was amazing – he gave me a detailed tour of the available apartments via video chat, explained everything thoroughly, and answered all my questions.

Additionally, he was always available on WhatsApp and assisted me step by step with the booking process. Fantastic service and highly recommended!

December 17, 2024
Unprompted review
Rated 1 out of 5 stars

ENTER COLIVING: AVOID AT ALL COSTS

AVOID AT ALL COSTS: UNSAFE FOR WOMEN, UNPROFESSIONAL, AND NEGLIGENT

Enter Coliving is a disaster. They overcharge for poorly managed flats and fail to provide even basic safety or accountability.

Unsafe Living Conditions: My flatmate brought 2–3 men to live in his room, adding a second mattress to the floor. What was meant to be a flat for three people suddenly housed six, most of whom were complete strangers. These unverified tenants monopolized the bathroom (which had no locks), used the washing machine daily, and created an environment where I felt like a prisoner in my own home. I raised these concerns repeatedly, providing photo evidence and citing the rental contract, but management did nothing.

Negligence and Disregard: Management dismissed my safety concerns, refused to enforce their own rules, and offered an insulting 10% discount as “compensation.” To add insult to injury, they still have not returned my €880 deposit after more than two months.

Exploitation of International Clients: Enter exploits international tenants by charging premium prices for unsafe, overcrowded flats and banking on tenants’ unfamiliarity with local laws.

If you value safety, professionalism, or your sanity, avoid Enter Coliving at all costs. There are far better options in Barcelona.

September 30, 2024
Unprompted review
Rated 1 out of 5 stars

Enter Coliving Doesn’t Care

Enter Coliving likes to tell their tenants that they’re “trying their best” all the time without providing resolutions to their tenants’ issues. You will never receive exact timelines to your solutions with Enter Coliving. You will never be given management’s contact details, the sales team’s contact details, or the building owner’s contact details because these ARE the people who can solve your issues in a timely manner. Also, you will get sales people walking into your flat without notice, as well as your rooms to sell them after your contract ends. It’s time to ignore any positive reviews about this company.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Lekker service from Alex

Lekker service from Alex! He had all the information and was well prepared to answer any questions I had. I appreciated his quick responses and willingness to get back to me with an alternative option also. Dankjewel bud!

October 24, 2024
Unprompted review
Rated 4 out of 5 stars

enter

I had contact with Alex. He did a great job and communication was really good. He always answered fast and sent me several offers to chose for visiting.
However, I think the prices are really high for that the rooms are really small and often have windows in the interior. They look way better on the pictures than in real life.
But therefore I was happy to have the possibility to visit the rooms, and that the communication was very good.

October 16, 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Dear Anna, Thank you for your sincere words. We are glad to know that Alex provided you with good service. We sincerely hope that you got what you were looking for.

Rated 5 out of 5 stars

Many thanks to Rafael

Many thanks to Rafael, he does an excellent job, he does everything neatly and cleanly, we are very pleased with his work and are very grateful. He is the best :)

October 18, 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Dear Ruzanna, we appreciate the review, we are glad to know that Rafael is doing an excellent job, I know he will be happy when he hears about your opinion.

Rated 5 out of 5 stars

The cleaning lady in C/de Sant Pau…

The cleaning lady in C/de Sant Pau named Yadira was a true gem. She always had such a positive energy and made sure we all feel well with her great work. I loved having her around two times a week and talking to her.

July 31, 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Dear Lea, we appreciate the review, we are glad to know that Yadira is doing an excellent job, I know she will be happy when she hears about your opinion.

Rated 5 out of 5 stars

All good

Alex made the process very easy.

October 4, 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Dear Fabian, we appreciate the review, we are glad to know that Alex is doing a good job and provided you with the best service possible, I know he will be happy when he hears about your opinion.

Rated 4 out of 5 stars

Once you’ve met with an actual person…

Once you’ve met with an actual person it makes it so much easier to view other apartments too. The listings online are not always available etc. so it’s better to be there physically. Would’ve liked more thorough descriptions and walkthroughs of the home and different areas but Kas was such a champ, showing me multiple flats and having pleasant conversation.
The room was dirty when I came but I sent an email and a cleaning lady came over the following day and followed the list I gave her, so there’s good and quick service.

September 18, 2024
Unprompted review
Rated 1 out of 5 stars

Scam/Avoid at all costs

Scam. Well known for hiring third party customer service workers from some sweatshops who speak neither English nor Spanish. We called to ask for someone to fix the door key as we could not get it, and the guy responded his mother died recently. It took them more than a week to fix it. This is complete garbage, and they have been reported to local authorities, since it looks more like an illegal immigration service into EU rather than a real company.

January 1, 2024
Unprompted review
Rated 5 out of 5 stars

The best help for finding the room in Barcelona

Sam is one of best person from Enter Coliving. He helps a lot to rent my room and step by step he supported me. Sam is very friendly, knowledgably and on time to explain every thing about my room in detail. Thank you so much for choosing Sam as best person to help people for renting the room.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

I had great help from Sam at Enter…

I had great help from Sam at Enter Coliving. There was immediate response to any doubts I had. He was patiently helping me all through the process. Thank you !

August 12, 2024
Unprompted review
Enter Coliving logo

Reply from Enter Coliving

Thank you, Vora! We’re delighted to hear that Sam provided prompt and patient assistance throughout the process. We appreciate your kind words and are glad we could help!

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