Enter Gallery Reviews 10

Brilliant service. Speedy delivery and really well packaged. And the book is perfect. Thank you.

Really terrible customer service. Ordered an Item online which arrived damaged with no proof of purchase. When the gallery eventually answered my email because no one could help on the phone, they didn’t seem to care. In the actual gallery, the staff are no better - they push the hard sell and are very disingenuous which is really off putting. Overall, poor customer service, would never buy from them again and as an artist I wouldn’t want to exhibit my pieces there.

Lawrence and Della run a tight ship,

They are incredibly knowledgeable,supportive and encouraging
ITRUST them

Pre ordered and was told I was the first to do so so would have a very low number (under 5) of 50 prints issued.
Well they forgot my order or they lied. I had to email them to ask where the print was once it had been released.

Then it of course arrived 2 days later so they clearly forgot my order which led to my having been sent number 42 of 50. Not one of the first as I was told when I pre ordered.
They opened to the public and sold for a week before sending mine. Despite telling me I would have a very low number.

It also has a mark on it which is not part of the design. This was a gift for my wife not just something to collect. They completely ignored my request and lied. Not sure how more incompetent they can be.
I will never use this sham gallery again. You have ruined what was a 40th birthday present with your utter laziness and incompetence.
I recommend Sara Pope use better galleries that don’t lie to sell more works.

One of the people working there persisted in talking to me in a condescending manner after me not replying to one of her questions due to a speech impediment and just a genuine lack of interest in talking to that Individual especially after them choosing to follow me around and try to make me uncomfortable.
I went today to make the people there aware of this. She wasn’t there but one of her colleagues was very defensive of this behaviour and despite two other of them being there on the day (Saturday), neither one seemed eager to express remorse on the part of the company as well as their colleague.
According to one of her colleagues, that’s normal behaviour in Brighton (to continue to talk to people who don’t respond) the deaf community must be very happy over there - I wish I recorded the interaction and posted it to social media and find out if most people share the opinion of those from Brighton (according to her) but unfortunately I didn’t.
As far as I know it’s not normal practice to talk to people in a condescending manner if they don’t want to talk especially - perhaps they got a message that one of their relatives died etc - you never know what people are going through but I suppose being humane is a rarity in this company.

Following on from the reply from the company:
When someone doesn't want to engage with someone and they continue to try to do so multiple times - that's pestering and borderline harassment.
The individual was condescending and disrespectful when I left the building to check a personal important message - naturally that's not appreciated. I'm sure you wouldn't like it if someone made condescending remarks as you went to take a call for something important.
The individual like I mentioned previously, followed me around the location - she didn't do this to anyone else.
Regarding the accusations on social media, I'm entitled to my opinions and beliefs, and it's based upon the behaviour of your staff as well as your dismissal of the complaint (in person as well as here).
You choosing to block me shows you have no rebuttal against the accusation and you support the degenerate attitudes of people like that whom you choose to employ.
If your policy truly is to be attentive to people with special needs and to treat customers with absolute respect, then your staff did a terrible job with me and from looking at some of the other reviews, I can tell that this may very well just be how you are and you're unlikely to change.

Absolute joke of a company.
My artwork arrived damaged, they blamed the courier, however it was really well packaged and the frame was damaged before packaging..
They promised to deliver replacement on a day that suited me, nah was 2 weeks after when they could deliver..
I emailed the management of the gallery they never replied, had to open a complaint at my bank for a charge back..
Finally they refunded me the framing cost..
If I could give zero stars I would of..
AVOID AVOID AVOID...

Brighton Gallery 7 August 2021. Buy With Caution. This is a beautiful gallery full of great work. I saw a piece over a year ago, went back on Saturday and glad to see it was still there. The gentleman we saw asked his manager and she authorised a discount. £1125 down to £900 if we bought it that day. We went back. The lady had left and didn't take a call from her staff who wanted to sell it to me for £1150. The gentleman who saw us in the morning couldn't even remember what price was agreed. We paid £900 in the end. I came home yesterday and checked their website to find out more about the artist to see the actual piece unframed is £360. I queried it and it seems the remaining £890 was for framing. I requested the transaction be cancelled before they pack and ship it and the manager told me i couldn't and i was very lucky as i gave MYSELF a further discount as she only authorised £995 earlier in the day. So now i'm a lucky liar, one of her staff cant even remember an authorisation amount 2 hours earlier and the other is trying to almost wipe out any authorised discount. It's crazy to buy art when the framing is more than double the value of the artwork. She said it was sold as seen and i have no choice now but to keep it. Ruthless and unethical behaviour in this gallery has driven me to write this review to warn the rest of you to just take your time and check any piece you like out thoroughly before you buy here. It's a great shame as I also dress renovated homes and my interior designer was also with me, but they just go for the kill and do not consider repeat business.

Not a great experience unfortunately. I was given totally misleading information about the work of I was interested in and paid a 50% deposit based on what the gallery assistant had told me. The management then refused to refund it once I had contacted the artist directly and commissioned the exact piece I wanted (which they said would never be available). A shame as I have regularly bought art here but they were more interested in keeping my deposit than looking after a loyal customer. My advice - don't always trust what you are told and know that you are probably better off dealing directly with the artists. It's a pity to leave this cynical review but after my experience I feel justified.

Amazing selection of Artists. Found the Magnus Gjoen paperweights, I was looking for. Great service, Fast dispatch and very well packaged. Can't wait to buy more art from these guys!