Was unsure if we had booked tickets, sent a query re this, can’t believe how fast the reply was, Megan was super efficient and very helpful, she sorted this out super fast . Fabulous service , all pe... See more
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So helpful, I’d suffered a bereavement, they were genuinely sympathetic and transferred my tickets very quickly and easily and I just had a small admin fee to pay. Definitely makes me want to use them... See more
The quick response to my question very professional and also everything that would happen with my tickets for the man in the mirror show in Glasgow
First class service Purchased Motown tickets in Jan - couldn’t find the confirmation email for next week’s show. Emailed past 7pm and received an email indicating that they will look into my quer... See more
Company replied
Company details
Written by the company
At entertainers.tickets, we’re all about helping you create brilliant memories through live entertainment. From West End-style productions and feel-good tribute shows to comedy, concerts and family favourites, we bring together thousands of live events from venues across the UK in one easy-to-use place. Whether it’s a night out with friends, a special celebration, or a last-minute plan, we make discovering and booking tickets simple, straightforward and stress-free. entertainers.tickets is powered by Entertainers, one of the UK’s leading live event promoters, with decades of experience producing and touring high-quality shows nationwide. That means you’re not just buying a ticket - you’re tapping into a team that truly understands live entertainment, audiences, and what makes a great night out. We exist to connect people with moments that matter - the songs you sing along to, the laughs you share, and the experiences you’ll still be talking about the next day.
Contact info
United Kingdom
- 0333 772 3648
- help@entertainers.tickets
- entertainers.co.uk
The quick response to my question very…
The quick response to my question very professional and also everything that would happen with my tickets for the man in the mirror show in Glasgow
April 20, 2026
Unprompted review
Was unsure if we had booked tickets
Was unsure if we had booked tickets, sent a query re this, can’t believe how fast the reply was, Megan was super efficient and very helpful, she sorted this out super fast .
Fabulous service , all perfect. ⭐️⭐️⭐️⭐️⭐️
April 15, 2026
Unprompted review
A wonderful and responsive experience
A wonderful and responsive experience! Highly recommend!
April 5, 2026
Unprompted review
Amazing customer service highly…
Amazing customer service highly recommend 👌 I needed to cahnge my booking and they made the process so simple. Thank you
April 4, 2026
Unprompted review
So helpful
So helpful, I’d suffered a bereavement, they were genuinely sympathetic and transferred my tickets very quickly and easily and I just had a small admin fee to pay. Definitely makes me want to use them again.
March 26, 2026
Unprompted review
Top marks for entertainers tickets they…
Top marks for entertainers tickets they always reply back in minutes and resolve issues very fast & professionally well done !!!
March 30, 2026
Unprompted review
Reply from Entertainers Tickets
Thank you so much for the kind words!
We’re really pleased to hear you’ve had such a positive experience with the team. Quick, helpful support is exactly what we aim for, so it’s great to know that came through.
Got there in the end
Update: pleased with the follow up from Entertainers Tickets, however I'm not rating higher than 3 stars as 3 emails were replied to with a "sorry we can't help", only after a negative review did a good will gesture/refund materialise. I respect that these are 2 different companies offering different services, but it simply should not be the case that an event can be cancelled the very next day and customers be out of pocket, wonder how many people don't have the patience to follow up and request refunds! But it should be noted that Secure my Booking are equally as cretinous in this racket, their email also came back negative and ultimately they've banked a tidy sum for doing literally nothing!
Shocking customer service, booked an event that was cancelled the next day, whilst we got a refund for the tickets we were out of pocket for the insurance. Almost like the whole thing's a scam to do people out of insurance cash, they're all in it together let's be honest!!! We did contact the customer service but they were useless!
March 24, 2026
Unprompted review
Reply from Entertainers Tickets
We’re really sorry to hear how disappointed you felt following your experience - that’s certainly not the standard we aim to deliver.
We’re proud to usually receive very positive feedback from our customers, so it’s disappointing to hear that we didn’t meet expectations on this occasion.
Just to clarify, ticket refund protection/insurance is provided by a third-party company and operates under its own terms and conditions. Unfortunately, this means it isn’t something we’re able to refund directly when an event is cancelled, as the policy sits outside of the ticket purchase itself.
We’d really like to take another look at your case and make sure everything was handled as it should have been. We'll reach out directly shortly.
Reply from Entertainers Tickets
Thank you so much for your kind words - we really appreciate it!
We’re delighted to hear Megan was able to help and provide a quick response. We’ll be sure to pass your feedback on to her.
Brilliant customer service.
Extremely fast response to my request for help and everything sorted. Fantastic customer service!
March 27, 2026
Unprompted review
Reply from Entertainers Tickets
Thank you so much for the great feedback! 😊
Appreciate you taking the time to share this, and we hope you have a brilliant time at the event!
Great service and assistance from Elsie
March 24, 2026
Unprompted review
Reply from Entertainers Tickets
We’re really pleased to hear you had a great experience with Elsie - we’ll be sure to pass this on to her. She’ll be delighted!
I had lost my email with my e tickets…
I had lost my email with my e tickets on it. I contacted customer support who quickly sent me another email with my tickets. Can’t thank you enough . I was in a panic as I’d deleted the original email.
First class service. Very happy woman
March 19, 2026
Unprompted review
Reply from Entertainers Tickets
So glad we could help sort that for you in time! 😊
Thanks so much for your kind words - and enjoy the show!
Very good customer service
Elsie was so very helpful responding and resolving my questions, a great example
Of excellent customer service
March 18, 2026
Unprompted review
Reply from Entertainers Tickets
Thank you so much for your lovely review. We’re delighted to hear Elsie was able to help and resolve your questions so well. We’ll be sure to pass on your kind words to her – she’ll be thrilled to hear them. Thanks again for taking the time to share your experience.
Great Customer Service
Great Customer Service. Megan responded and dealt with my issue promptly.
March 16, 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your lovely review. We’re so pleased to hear Megan was able to deal with your issue promptly and provide great customer service. We’ll be sure to pass your kind words on to her.
Megan very kindly exchanged my ticket…
Megan very kindly exchanged my ticket when I was unable to get home from abroad due to the Middle East conflict.
Excellent service and prompt responses to emails.
Thank you!!
March 14, 2026
Unprompted review
Reply from Entertainers Tickets
Thank you so much for your kind review, Arthur. We’re really pleased Megan was able to help exchange your ticket during such a difficult and stressful situation. It’s great to hear you found the service prompt and helpful, and we’ll make sure your thanks are passed on to her.
Accessibility query resolved quickly.
I had a ticketing query which couldn't be accommodated on the website, contacted entertainers by email and had a very pleasant, productive exchange which resolved the query.
Very responsive and helpful.
March 12, 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your kind review, Mark. We’re so pleased to hear your accessibility query was resolved quickly and that you found the exchange pleasant, helpful and productive. Thanks again for taking the time to share your experience.
Swift and polite response to my query…
Swift and polite response to my query and very helpful and speedy resolution from Megan ⭐️⭐️⭐️⭐️⭐️
March 12, 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your lovely review, Sharon. We’re so pleased to hear Megan was able to help with a swift, polite and speedy resolution to your query. We’ll be sure to pass your kind words on to her.
Had an issue with getting tickets sent
Had an issue with getting tickets sent. Messaged and they resolved within minutes.
March 11, 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your review. We’re pleased to hear your ticket issue was resolved so quickly and that our team could help within minutes. Thanks again for taking the time to share your experience.
Quick & efficient service sorting and…
Quick & efficient service sorting and extra ticket to my order. My query was sorted the same afternoon with clear explanation of changes :)
February 24, 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your lovely review, Sharon. We’re so pleased to hear your query was sorted quickly and efficiently, and that everything was clearly explained for you. Thanks again for taking the time to share your experience.
Needed a bit of info
Needed a bit of info
Very quick response and issue sorted
Fantastic service and great service
Thank you all
February 16, 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your lovely review!
We’re so pleased we could help and that everything was sorted quickly for you. We really appreciate your kind words and hope you have a fantastic time at the event!
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