Entertromso Reviews 

We had been looking forward to visiting you for the 4th time We were going to stay at Hotel Enter Amalie, Tromsø from 21.1.2025 to 29.1.2025 and were supposed to arrive at the hotel when our flight landed around 21.00, we had paid for our booking 21.12.2024. Our flight is cancelled and we can not be there until 22.1.2025 late in the afternoon. Now "XXXXX" tells us at the reception that we cannot keep our booked room when we do not come this day, but we have to move to Hotel Inter City. That is what their policy says. We have done this under protest. We have moved to a room with no hot water in the shower for our bath. It was made. She says it's an upgrade, but we haven't asked for that. I simply do not understand your policy. We were already supposed to arrive LATE in the day in advance. PAID FOR IT. We do not receive any refunds from you. YOU ARE VERY greedy. Jette Sørensen

1. We did not get the 2-room apartment we had ordered and paid for. The photos at the website are misleading, and show a much more modern style than what we got.
2. It was demanded that the apartment should be paid for immediately - before it was seen
3. On arrival, the ice and snow in front of the entrance had not been cleared.
4. The apartment we got is cold. The windows are leaky, for the same reason noise from the street penetrates easily. Large energy loss. Investment in new rubber strips could return in a week. Investment in new windows could return after 1 winter..
5. Apartment is on the ground floor, on the first floor is a 4-room apartment for 8 people.
6. 7 Chinese people had to check out at 6:00 a.m. - Therefore there was noise from the shower cubicle and toilets from 03:00 a.m. The hotel did not inform about this and thus also not about the need to buy and use earplugs. - EDIT: We was promised that rest of our stay we would be alone in that building. BUT NOT TRUE, same thing repeated, but this time we could sleep until 5.00, and the same thing repeated.
7. According to the website, the TV should have 32 channels, - there are 0, - It simply does not work.
8. Extractor hood does not work.
9. Toasters were very reluctantly handed over.
10. Management (Proprietor) appears to be beyond educational reach.
11. No price reduction offer. Price NOK 11,000 for 4 days.
12. EDIT - The day we should leave, there was no internet , very bad, - because this was the only option to contact some important people that day.