Enthuse Reviews 378

I had an issue with my donation page, a mistake I had made when setting it up but Danielle Taylor was great in helping me find a solution even when I kept changing my mind on how I wanted to resolve it, she was quick to respond and very helpful!

Made a donation and mistakenly had done it as a recurring payment. Sent email regarding issue and was assisted by Danielle Taylor who was extremely helpful and issued a refund.

Rishika was so helpful - understood what my issue was and worked so hard to get me up and running again.

I had a query regarding the Great North Run 2026. I contacted Enthuse about this and the response was excellent!
I got a response the following day from Danielle Taylor and she was able to sort out my issue. Thank you!

Great org and got prompt response and amazing support from Danielle Taylor with regards to my donation.

I had a query regarding a payment on my credit card. My query was dealt with by Danielle Taylor promptly and satisfactorily. I was very impressed.

I needed to amend my bank details and reached out to Enthuse as I couldn’t work out how to do it. I got a very fast response from a lady called Danielle Taylor who walked me through the process. My query was resolved super quickly and it’s heartening to know that help is there when you need it. Happy to recommend Enthuse!

Their response to my enquiry was swift clear and efficient. Follow up communication continued in that same manner.

The team are great and consistently quick to respond, always happy to lend a hand. Special shoutout to Claire from the support team for helping with the admin side of things and Shivana from the partnerships team for going above and beyond in guiding us through the different platform features.

Enthuse is a great platform for fundraising event planning. I had a small issue logging in today and Rachel Spanswick was very quick to rectify the problem.

Rishika was very clear, prompt and friendly with the help I received - My issues were sorted straight away. Thank you !

Danielle Taylor helped me to resolve a login issue with the new authentication approach due to start on Monday 17th November. She was very supportive, personable and although there were a few technical glitches along the way, Danielle gave me the confidence that she would ensure everything was resolved. Great service and much appreciated.

Rishika, from Customer Support responded really quickly when we had an error with Stripe that caused donor payments to stop. This was important to us and another method was set up really efficiently. Plus, we've had advice and support setting up the new identities to log into the new system safely and efficiently. Thank you!

I couldn’t close my fundraising page but after contacting the support line, Danielle Taylor got back to me very promptly to say she had done it for me. Very grateful!

I had a fantastic experience with Enthuse. It's a new platform for us and the level of personal support has been amazing. A special mention to Rishika, who was absolutely brilliant and so helpful. Her friendly and knowledgeable approach was greatly appreciated.

Contacted Enthuse regarding a change of surname on my fundraising page and this was done immediately with the help of Danielle Taylor. Thanks Danielle for being so fast and efficient and for getting straight back to me to confirm my request had been actioned.

Excellent response time, Danielle Taylor was more than helpful in sorting out my error in setting up my fundraising page.

I noticed that I had been charged twice for a charity donation I had made on the Enthuse website. I contacted the support team and Danielle Taylor was amazing! She tracked down my transaction and worked out that not only had I made a typo on my email but also I had set up a regular payment. Danielle sorted this all out and didn't make me feel like an idiot.

Fast, efficient, helpful and friendly service from Danielle Taylor in resolving a website hiccup. Very pleased with the service