Envy Shoes Reviews 

1,382
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Flo is honestly the best , the quality of the shoes are insane , always bringing out different designs , the auctions on live are insane and always so welcoming and warming , there are styles and size... See more

Rated 1 out of 5 stars

Ordered shoes 3 weeks ago and they still haven’t arrived, was finally told they’re on pre order even though this is not mentioned on the website, tried to contact countless times to find out when thes... See more

Rated 1 out of 5 stars

Ordered shoes on pre order for delivery in February. Sent numerous emails Chasing as absolutely nothing received from them in regards to updates! Finally had enough and asked for a refund as the ev... See more

Rated 5 out of 5 stars

I honestly couldn’t be happier with my experience with Envy! From the moment I placed my order, everything was seamless. The delivery was incredibly quick, and my shoes arrived well packaged and... See more

Company details

  1. Shoe Store

Written by the company

The online destination for women's footwear, for heels, ankle boots, thigh high boots & more. 15% off when you sign up to our newsletter


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(1,382)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love the shoes better than…

Absolutely love the shoes better than the picture fast and efficient service
Totally fabulous
Thank you

July 16, 2023
Envy Shoes logo

Reply from Envy Shoes

Hi Lorraine,

Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!

Welcome to the #envyarmy xoxo

Rated 2 out of 5 stars

£8 less in refund as shoes did not fit…

£8 less in refund as shoes did not fit the buyer that’s a lot of money 😬

June 19, 2023
Envy Shoes logo

Reply from Envy Shoes

Hi Janet,

Thanks for your feedback! We cannot currently offer free returns, but this is something we are working towards in the future.

If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x

Rated 1 out of 5 stars

Delivered on time

Ordered lunch time and the shoes were delivered the next day. I was well informed on the delivery time .

June 18, 2023
Envy Shoes logo

Reply from Envy Shoes

Hi Patience,

Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you love your new shoes!

As you are happy with our service would you consider changing your review from 1* to 5*?

Welcome to the #envyarmy xoxo

Rated 1 out of 5 stars

Missing parcel, no reply from Envy

Ordered evening heels for my wedding and paid for next day delivery. Order did not arrive. EVRI is the delivery service and have clearly lost the parcel as shoes should have been here 4 working days ago. Have contacted Envy Shoes 3 times and received no reply. Wedding is in 5 days and will have no shoes…

June 6, 2023
Unprompted review
Envy Shoes logo

Reply from Envy Shoes

Hi Jo,

I can see that our customer service team have replied to your email and your parcel has been delivered. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x

Rated 2 out of 5 stars

Faulty shoes

Some of the diamonds on the shoe were already off and that was disappointing to see as the shoes did not look brand new

May 17, 2023
Envy Shoes logo

Reply from Envy Shoes

Hello Meron,

I’m so sorry to hear this. In this case, we would of course offer a refund or exchange for another product free of charge. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x

Rated 5 out of 5 stars

Lovely shoes for my daughters Prom

Lovely shoes for my daughters Prom. She is really pleased with them.

April 19, 2023
Envy Shoes logo

Reply from Envy Shoes

Hi Carole,

Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you enjoyed your experience with Envy Shoes and that your daughter loves her new shoes!

Welcome to the #envyarmy xoxo

Rated 1 out of 5 stars

Heel Saga-Why you shouldn’t order here

1) Accidentally ordered the wrong told them within good time, they said they have updated and the new size will come.

2) It came to me in the wrong size, so returned it and all of a sudden the product was sold out..they asked me to pick another one

3) I pick the same in a different colour apparently in the seconds they replied it was sold out so after browsing I picked another set of heels that look very similar to the original pair and they it was in stock.

4) Order comes and it’s someone else’s order. The package had my address inside was flats that weren’t even my size and someone else’s receipt and address.

5) Told them they made me organise a collection which I did it was collected they asked for proof 5 times I kept sending it. These were supposed to arrive end of April and till this very day I haven’t got my heels or a refund. I keep getting an apology and asked for the collection receipt which I’ve seen multiple now.

This was my first time ordering from them they had beautiful heels I wanted to try but the experience has been so bad and considering I still don’t have my order is appalling. Don’t shop here guys the customer service cones lovely at first but as you can see that’s where it ends too. Very very disappointing

April 18, 2023
Envy Shoes logo

Reply from Envy Shoes

Hello Rahena,

I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x

Rated 5 out of 5 stars

Shoes were better than anticipated and…

Shoes were better than anticipated and the delivery was quick

April 17, 2023
Envy Shoes logo

Reply from Envy Shoes

Hi Humerah,

Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you enjoyed your experience with Envy Shoes and that you love your new shoes!

Welcome to the #envyarmy xoxo

Rated 5 out of 5 stars

package came really fast!

package came really fast!
and the shoes are gorgeous and good quality!
they match my birthday dress perfectly and cant wait to wear them!!

April 16, 2023
Envy Shoes logo

Reply from Envy Shoes

Hi Chloe,

Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you enjoyed your experience with Envy Shoes and hope you love your new shoes!

Welcome to the #envyarmy xoxo

Rated 1 out of 5 stars

To start with have me the wrong order…

To start with have me the wrong order with broken pieces on the shoe and when they finally sent the right order the same issue again with broken pieces and heel broke within an hour of me wearing them. DO NOT ORDER

March 23, 2023
Envy Shoes logo

Reply from Envy Shoes

Hello Harris,

I’m so sorry to hear this! In this case, we would of course offer a refund or exchange for another product free of charge. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x

Rated 1 out of 5 stars

I got a pair of boots and the zip split…

I got a pair of boots and the zip split and couldn’t wear them

March 21, 2023
Envy Shoes logo

Reply from Envy Shoes

Hello Kelly,

I’m so sorry to hear this. In this case, we would of course offer a refund or exchange for another product free of charge. If you require any assistance please email us on hello@envyshoesuk.com. Thank you x

Rated 2 out of 5 stars
Envy Shoes logo

Reply from Envy Shoes

Hey Janisse,

I’m so sorry to hear you don't love your order! We always aim to deliver good quality shoes at an affordable price, so sorry to hear that you don't feel this was the case. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x

Rated 1 out of 5 stars

Guys don’t even bother honestly

Guys don’t even bother honestly, the only good thing I can say is it came quick , that’s probs cuz I’m based in the uk or was just fortunate lol …. apart from that, they be catfishing their stuff it looks nothing like the picture, the quality of the shoes is horrible looks so worn out and imagine i just bought it, guys the reviews don’t lie , don’t know why my dumbass didn’t check. Luckily it was only £30 but still. Save your coins people and go to the mall to get your flippin heels gotdamn it , because their better then these flippin ones. I should’ve knew there was suttin fishy with this website they do all these stupid coupon codes, that when you use it it never works, don’t fall for it people, they just want you to spend your money. Don’t waste it WARNINGGGGG!!!. NEVER AGAIN. LOL All those followers on instagram Have to be fake Cause ain’t no wayyyyyyy , they have us fooled, You can always buy Fake followers , don’t Fall for it , RUN AWAY FROM THIS SITE IMMEDIATELY!!!

OH YEAH THEIR COMMUNICATION IS HORRIBLE , YUCK!

March 4, 2023
Unprompted review
Envy Shoes logo

Reply from Envy Shoes

Hi Remy,

I’m so sorry to hear you don't love your order! We always aim to deliver good quality shoes at an affordable price, so sorry to hear that you don't feel this was the case. If you require any assistance please email us on hello@envyshoesuk.com, we respond to all emails within 2 working days. Thank you x

Rated 4 out of 5 stars

Delivered like ordered and expected,

Delivered like ordered and expected,
unexpected quick delivery.

February 8, 2023
Envy Shoes logo

Reply from Envy Shoes

Hi Stefan,

Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you enjoyed your experience with Envy Shoes and hope you love your new shoes!

Welcome to the #envyarmy xoxo

Rated 5 out of 5 stars

Lovely

The shoes are beautiful and came very quickly

February 1, 2023
Envy Shoes logo

Reply from Envy Shoes

Hi Trudy,

Thank you for taking the time to leave such a lovely review, we truly appreciate it. We are so happy that you enjoyed your experience with Envy Shoes and hope you love your new shoes!

Welcome to the #envyarmy xoxo

Rated 1 out of 5 stars

Shipping is horrible & Boots Look Different

The boots look different from the picture on the website. Shipping and delivery took 2 weeks.

January 20, 2023
Envy Shoes logo

Reply from Envy Shoes

Hey Ariana,

I’m so sorry to hear you don't love your order! The shoes we send out to our customers are the exact ones shown on our website and socials, so sorry to hear that you don't feel this was the case. Your order was placed with standard international shipping so was delivered in the expected timeframe given at checkout. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x

Rated 1 out of 5 stars

Won’t order again

I ordered my shoes on 1/17 and paid extra for expedited shipping and have yet to receive my shoes. The package is showing in Ohio pending a clearance event, I reached out to customer service and was told it’s out of their control. If you are in the US reconsider your order. This was my first and last time ordering with envy.

January 17, 2023
Envy Shoes logo

Reply from Envy Shoes

Hi Norma,

As explained by email your parcel is being held at customs which is unfortunate, but as soon as your parcel is on the move your tracking will update again. Thank you for your patience!

Rated 1 out of 5 stars

DO NOT RECOMMEND-OVER 1 MONTH NO ORDER

If I could give 0 stars I would!!! Placed my order on 23rd December 2022 today is the 25th January 2023 over a month and still haven’t received my order. I contacted customer services and their resolution or lack there of was absolutely shocking I was advised to wait 28 days to see if the courier manages to find the item which the courier confirmed they lost instead of rightfully offering a refund or replacement and managing the courier company with regards to the claim after doing so as most companies do they instead make this the customers problem, from the reviews I have read I am not the only one who has had issues like this, I also paid for next day delivery and was not refunded for this even though this was a service I clearly did not receive. Daylight robbery in my opinion. Won’t be ordering again and I do NOT recommend.

December 23, 2022
Unprompted review
Envy Shoes logo

Reply from Envy Shoes

Hello Nicole,

I’m so sorry to hear that on this occasion we didn’t deliver the high level of service we strive to achieve. If you require any further assistance please email us on hello@envyshoesuk.com. Thank you x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look