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E.ON Next Energy Ltd Reviews 200,354

•
TrustScore 4.5 out of 5

4.5

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 37,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency, often highlighting exceptional customer service. Many people appreciate the smooth and straightforward switching process, finding the overall user experience to be positive and easy. However, some customers also mentioned issues with pricing, noting that the company's tariffs were not always the most competitive or that they experienced unexpected bill increases. A few other people also felt that customer service quality occasionally varied, with some interactions being less helpful or leading to confusion.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, describing them as friendly, efficient, and helpful.... See more

Customer service

Customers had positive experiences with customer service, often highlighting helpful, polite, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and helpfulness of staff,... See more

Price

Customers consistently note ambiguous experiences with price. While some reviewers praise good prices,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and simplicity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely incredible help and support contacted open reach (other providers wouldn’t) constantly updating me. Helping us get wifi until our main box was ready with them. Honestly change now!! These a... See more

Rated 5 out of 5 stars

We have only just joined E.ON Next but already our communication and help to get our account motoring, has been wonderful. I had no idea that companies used WhatsApp to much as been so useful even... See more

Rated 5 out of 5 stars

Always had a good experience speaking to the friendly customer service agents. No they're aren't able to give me pre energy crisis deals but even they have the same experience with bills. Thankfull... See more

Rated 5 out of 5 stars

Today a nice man called Richard spoke to me as my meters are not working he so kindly said an engineer will be out on tue as there is a fault on them .he was very helpfull more than i can say for a m... See more

Company details

  1. Energy Supplier

About E.ON Next Energy Ltd

Written by the company

At E.ON Next, we make new energy work. We aim to do this by helping remove the barriers of the energy transition, so that our customers can reduce their energy bills and environmental impact with future-ready home solutions.

With over 1.5 million energy saving measures installed in UK homes, we've already helped households save £10 billion on bills and significantly cut carbon emissions.

But we're more than just an energy provider. As an E.ON Next customer, you get:
  • A range of electricity and gas energy tariffs.
  • Discounts on boilers, solar panels, air source heat pumps, and electric vehicle (EV) chargers.
  • Great savings with exclusive Energy Saving Picks.
  • Easy energy management with our E.ON Next app and online account.
  • Access to friendly, helpful, and dedicated Energy Specialists.

    Switch to us today and make new energy work for you. T&Cs apply.

    Already an E.ON Next customer? We’re eager to know your thoughts! If you'd like to share your experience, please leave us an E.ON Next Trustpilot review.
    Get a quote

    • About E.ON Next Energy Ltd.

    Written by the company

    Choose energy that comes with your own dedicated Energy Specialists and get exclusive discounts on home energy tech like EV chargers, heat pumps, and solar panels. Switching couldn’t be easier. So why not find out more and join us? Get a quote today at https://www.eonnext.com/dashboard/journey/get-a-quote

    Why not make the most of what E.ON Next can offer?

    We’re always striving to give our customers more.

    With E.ON Next you get:

    T&Cs apply. Why not find out more today.

    Contact info

    4.5

    Excellent

    TrustScore 4.5 out of 5

    200K reviews

    5-star
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    At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

    How this company uses Trustpilot

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    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
    Rated 1 out of 5 stars

    Foreign lady who didn’t understand what…

    Foreign lady who didn’t understand what I was talking about

    May 8, 2026
    E.ON Next Energy Ltd logo

    Reply from E.ON Next Energy Ltd

    Good afternoon Nigel

    We regret that our specialist's communication was unclear. I will email you to ensure we fully address your needs and questions effectively.

    H
    Energy specialist

    Rated 5 out of 5 stars

    Very useful

    I had lots of quarries the person who lift the call was a goddess who’s fallen from heaven
    She explained each and every quarries which I had and even explained the same question for theirs 🤌🙏
    Thankyou somuch mam 🙏

    May 8, 2026
    Rated 1 out of 5 stars

    I’ve been locked out out of my account…

    I’ve been locked out out of my account and whoever I spoke to is a raging moron!
    Apparently it takes 2 days to fix!
    REALLY?

    May 8, 2026
    E.ON Next Energy Ltd logo

    Reply from E.ON Next Energy Ltd

    Good afternoon Lee

    We regret you're locked out and had a frustrating support experience.

    I will reach out to you directly to discuss this further.

    H⚡
    Energy specialist

    Rated 5 out of 5 stars

    I spoke to Clare an absolute gem very…

    I spoke to Clare an absolute gem very experienced in her field very professionally sorted my issue and carefully listened to my issues and very understanding with bottom of my heart appreciated the advice given , you have a brilliant business when you have people like Clare they keep your business thriving .
    Once again thank you Clare and E.on keep up the good work.
    Kind regards

    May 8, 2026

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