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See what reviewers are saying

Rated 5 out of 5 stars

ive met so many cool kinds of people, talked about all kinds of topics, and learnt a lot through other peoples experiences. as someone whos outgoing, an extrovert, and who is an epaler, this app was w... See more

Company replied

Rated 1 out of 5 stars

This app is FULL OF PEDOS. No exaggeration. There are tons of fake accounts, people literally stealing photos from real girls and selling content like it’s theirs. Identity theft is everywher... See more

Company replied

Rated 5 out of 5 stars

It has been 4 months since I started using this site. I can def say that is a great platform for making friends, finding people w interests like you and also really helpful for people who cannot do tr... See more

Company replied

Rated 5 out of 5 stars

I was in a really tough position, going through the steps of getting an un banned from a false accusation and the support staff (specifically Stella and Sally) were able to help me throughout the proc... See more

Company replied

Company details

  1. Online Marketplace
  2. Gaming service Provider

Written by the company

E-Pal is a platform that provides affordable lifestyle services. You can game, chat and order lifestyle services from more than 100,000 ePals on our platform.


Contact info

3.6

Average

TrustScore 3.5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good but bad

Good place, trash because I cannot earn money (country not supported)

June 3, 2022
Unprompted review
epal.gg logo

Reply from epal.gg

Dear User, Thank you for your comment. We are working on more localizations for more regions and languages, so please feel free to let us know if you have any suggestions!

Rated 5 out of 5 stars

Awesome place where I found great…

Awesome place where I found great people to play with and an awesome and welcoming community!

May 27, 2022
Unprompted review
epal.gg logo

Reply from epal.gg

Dear User, we are very happy to see that you like our platform and services, it makes all our work worthwhile, and we will continue to do better!

Rated 1 out of 5 stars

Support allows fake reviews and scammers

Edit: I've read below that at least 3 people who put so much time and effort into orders were banned with no warning for misunderstandings, leading to them having no way to redeem the cash they have EARNED. This is disgusting, shame on you. The site is clearly run by a bunch of scammers, banning epals after they put in time and work and taking the money theyve earned for ambiguous reasons at best. I wish I had checked trustpilot before I referred my friend to this website, and I'm done giving any money to these scammers.

My friend is a seller and has constantly been done wrong in the week that she has been using their site. The first instant included a guy who asked two games of league of legends; an order she fulfilled. He then only paid for one game and blocked her.

The next time, a guy messaged asking to watch a movie with her and asked her to degrade him and insult him. She said she would not do this, and ensured he was okay with the pricing etc. He said yes, and she began the order. He stopped replying, and then continued to reply periodically saying 'i'm tired' and 'its too expensive'. She grew frustrated and asked why he would ask to commence the service, he replies that she is rude, and he leaves a 0.5* review calling her very rude.

She has completed over a dozen free orders, with only 7 dollars in paid orders (over maybe 2/3 orders) She has been scammed out of payment for one service (to which support told her to take payment BEFORE commencing a service - incidentally this has led to a lot more people disappearing when she asks them to pay first) and has had a review written about about a service she did not supply, as the client refused to watch a movie (the service) or pay for it immediately after she began the order. Again, support said they would not remove his false review unless he asked them to or refunded his (unpaid) order.

This site is a sham and they do absolutely nothing to support or protect the rights of sellers.

May 4, 2022
Unprompted review
epal.gg logo

Reply from epal.gg

Dear users, we are sorry to hear about all this. We have been working to protect the rights of everyone, both customers and ePals, and in the last few releases we have made some improvements and ways to deal with this situation. Thank you for your comments, they are our motivation to improve.

Rated 1 out of 5 stars

Epal is literally the most toxic place…

Epal is literally the most toxic place to find the gaming partner, there’s a lot of people who are trolls and make fake accounts and then buy and then insult you to use that footage for YouTube or Twitch or whatever not only that they’re always having fake contests I’ve never seen them ever announce who wins any of their contests. They don’t take fake contest so that people can stay active on their Instagram that has a bunch of bots.

May 3, 2022
Unprompted review
epal.gg logo

Reply from epal.gg

Dear user, we are very sorry to make you feel this way. All of our activities are public, and the results are generally published in Discord Server. We are committed to protecting our users, so if you find that someone else is using any offensive or harassing tactics to create topics or content, please let us know immediately. Finally, thank you for your precious comment, we will try to improve in the future!

Rated 1 out of 5 stars

Pure scam filled with stalkers and fake…

Pure scam filled with stalkers and fake accs

May 3, 2022
Unprompted review
epal.gg logo

Reply from epal.gg

Dear user, sorry for your bad experience, if you have encountered scam or other uncomfortable situation, please let us know immediately. Thank you for your precious comment, we will do our to improve in the future!

Rated 1 out of 5 stars

Sketchy

This site is so sketch the idea of it is good but they need to add better security. People on there are creepy all you get are creeps and they money cut is terrible you make no money and get harassed by creepy people. They should add better verification or an ID verification incase. They also delete and just make new accounts I wasn't able to take this seriously so I had to delete it. It sucks I did get some legit orders and it was cool but not worth the gamble.

March 23, 2022
Unprompted review
epal.gg logo

Reply from epal.gg

Dear users, we are always improving our platform, including adding higher levels of verification and monitoring and penalizing bad behavior. Thank you for your valuable comments, which will be our motivation to keep improving!

Rated 1 out of 5 stars

People epal does not review or do…

epal does not review or do research into their egirls or eboys so the experience will be much worse. Worse than tinder, tons of troll accounts and incompetent and dumb people.

March 6, 2022
Unprompted review
epal.gg logo

Reply from epal.gg

Dear User , Sorry for your bad experience. We are continuing to improve our platform by increasing the review requirements, adding higher levels of verification, etc. Thank you for your precious comment, we will do our to improve in the future!

Rated 1 out of 5 stars

Unfair to sellers.

this company/website run by a literal group of friends is very unfair and rude to their sellers. I was banned for “selling nsfw” because a guy asked if i sell nsfw and i gave him my discord. I haven’t sold nsfw and they banned me with no warnings. i was going to use the 50$ i made to help pay for my dogs surgery but now it’s all gone. trust me when i say do not use this site. i will be talking to all my seller friends and getting them to stop using this site.

October 26, 2021
Unprompted review
epal.gg logo

Reply from epal.gg

Hi Aly Drake,

We’re sorry to hear about your experience. Epal has clear policies regarding NSFW content and sharing external contact information for transactions, and account actions are taken only after reports are reviewed.

If you believe there has been a misunderstanding, we encourage you to contact our support team so we can review your case and provide further clarification.

Rated 1 out of 5 stars

unjust and unfair to sellers

I was a regular user of this site/app I conformed to the community guideines and got banned for verbally agreeing to do nsfw voicecall which is not stated in the terms of service as a bannable offense i had completed 22 orders with no problem and even paid for epal plus now i cant get my money out and have been banned with 0 warning. I had success on this site and made decent money i just wish that i would have atleast been given a warning or temp suspension rather than getting perma banned with no way of getting my money out or even knowing what i was doing was against tos

October 17, 2021
Unprompted review
epal.gg logo

Reply from epal.gg

Hi Cass Adams,

We’re sorry to hear about your experience. Epal has clear policies regarding NSFW content (https://www.epal.gg/help/guideline/14), and account actions are taken only after reports are carefully reviewed.

If you believe your account was affected by a misunderstanding, we encourage you to contact us with your account details. We can review the case and provide clarification, including information regarding any remaining buffs.

We appreciate your feedback and are continuously working to improve communication around our policies and processes.

Rated 1 out of 5 stars

trash site

trash site. someone please make a better one that cares for the creators and epals more than the filthy scam money. every person on the site that pays is a troll that refunds payment. and epal steals the troll money and gives no money to the creator or epal. scam site with scam people.

October 6, 2021
Unprompted review
epal.gg logo

Reply from epal.gg

Hi there.

It seems like your experienced order refund by the clients. Refunds are processed either through agreement or the evidence provided by the client. If you have any problems with the refunds, please reach out to support@epal.gg for additional help. We take all tickets very seriously.

Epal.gg

Rated 1 out of 5 stars

Scam

Full of time wasters. The staff keep anything you make. They won't even pay their estars. Very unprofessional. Won't be using it ever again.

Edit:
I think they hired someone new for their support team. I like this new person, very fast responses.

September 29, 2021
Unprompted review
epal.gg logo

Reply from epal.gg

Hi Gwen.

We are unsure what you mean by "won't even pay". Our withdraw system is fully automated, and as long as the fund are ready to be withdrawn (after 3-7 days of cool down depending on your order history), you are free to take them out at any time. In fact we even allow suspended account to withdraw the money they have made on our site.

On top of this, our withdraw commission is 0%, so withdrawing is simple and free. The money you made are yours, and we don't intend to keep them.

We have reached out to you through Trust pilot for more information, and we are happy to provide any help either through here or support@epal.gg

Epal.gg

Rated 1 out of 5 stars

SCAMMERS!

SCAMMERS!! THEY TAKE YOUR MONEY AND KEEP IT FOR THEMSELVES. WASTE OF TIME FULL OF TROLLS AND IF YOU REPORT TROLL YOU GET BANNED INSTEAD. AVOID AT ALL COSTS.

September 29, 2021
Unprompted review
epal.gg logo

Reply from epal.gg

Hi Adam.

We assume you and Gwen are talking about the same issue. Our bans are given out very carefully after reviews. And just like we said in Gwen's reply. There is no reason for us to keep any money for ourselves as we rely on a constant flow of orders through our site.

We have reached out to you through Trust pilot for more information, and we are happy to provide any help either through here or support@epal.gg

Epal.gg

Rated 5 out of 5 stars

Amazing website and community

Absolute platform, a new generation of social artifacts for fashion gamers. Honestly, I was impressed to see so many gamers in one place, and what's more, I can find friends here. I am very thankful to E-Pal for that!

September 27, 2021
Unprompted review
epal.gg logo

Reply from epal.gg

Thank you Xiwei Ma

We will continue to work on our site to improve it!

Rated 5 out of 5 stars

I'm a seller on the site and can't…

I'm a seller on the site and can't complain. A lot of the traffic is very rough and still growing so I have big expectations for the future.

September 27, 2021
Unprompted review
epal.gg logo

Reply from epal.gg

Thank you Aleks! We will improve the site to make it less rough ^^

Rated 5 out of 5 stars

I read other reviews and I am saddened

I read other reviews and I am saddened by the fact that people leave negative 1-star reviews without even registering on the site and using its service. I have used EPal for quite some time and to me, the site is great. When I don't have friends to play along with, I go to EPal. And most of the epals gave me a great experience. People who leave 1-stat reviews here are the people who don't like the idea of EPal. They think it is a waste of money. But the concept of EPal is actually great and can benefit a lot of people. Many lost their jobs during the COVID and started to earn money on EPal. You never know how important this site is to someone unless you become part of the community.

September 27, 2021
Unprompted review
epal.gg logo

Reply from epal.gg

Thank you Tianyi Li for your kind words.

We will continue to improve our service and do a better job of conveying our message in the future.

Rated 5 out of 5 stars

My experience as a client for over a…

My experience as a client for over a year has been surprisingly good. Like 99% of the time the orders to smooth and are fun. In the case I get a flake or anything happens the staff has been quick to make it right. It’s by far the best site to meet gamers for coaching or just for company. I highly recommend you give it a try. Very friendly environment

September 27, 2021
Unprompted review
epal.gg logo

Reply from epal.gg

Hi Rick. Thank you for the kind words! Our staff will continue to help our community as we move along!

Rated 5 out of 5 stars

Great future ahead

I believe this site has definitely come a long way. It was once called egirl.gg and had some negativity towards the egirl term. Many trolls were on the platform. But after a year of development, the site now is much more positive, with a great community full of nice people. I totally belive in its future and I think as more people know this site, they will discover how good it actually is.

September 27, 2021
Unprompted review
epal.gg logo

Reply from epal.gg

Thanks Leo Li! Yes we will continue to move forward and try to remove all the negativities whenever possible.

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