I was able to set my phone up on a timer and take the picture myself. They were able to completely remove all of the background and clean up the photo so it was immediately approved by the passport ap... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The process was so easy and really quick. I uploaded photos I took of my husband and myself (mine was a selfie). ePassportphoto approved mine quickly (literally within minutes) and had to make minor c... See more
I needed a photo for a visa. I went to Walgreens and they were unable to cut a photo to the correct size. They only print 2"x2". I uploaded my photo to the ePassportPhoto website and it was so quic... See more
The picture came out real good and absolutely as per standards. The process was super easy. The platform is safe and I would recommend it to everyone. It's lot cheaper than any other retail outlet.
Company details
Written by the company
ePassportPhoto is one of the longest-running online services for passport, visa, and ID photos, serving millions of customers worldwide. We help people create government-compliant photos quickly and affordably, without the need to visit a photo studio. Using just a smartphone camera, you can take your picture, upload it to our platform, and receive a professionally adjusted photo ready for official use. Our system applies country-specific rules and guidelines, checked regularly by our team, to ensure that every photo meets official standards. You can choose to receive a digital copy, printed photos shipped to your door, or both. With an acceptance guarantee and hundreds of thousands of satisfied customers, ePassportPhoto is a trusted leader in online ID photos.
Contact info
Mielczarskiego 8/58, 02-798, Warsaw, Poland
- help@epassportphoto.com
- epassportphoto.com
4.7
Excellent
111 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ePassportPhoto
Thank you for your review! We are glad we could help and we recommend ourselves for the future!
Terrible Service
Terrible Service – Photo Rejected by U.S. Passport Office!
I used ePassportPhoto.com for my passport photo, expecting a professional-quality image that met all U.S. passport requirements. Instead, my photo was REJECTED when I submitted it online for my passport renewal. Frustrated, I took a quick photo on my iphone, and guess what? That photo was accepted!
What’s the point of paying for a "professional" service if they can't even get the basics right? No quality control, no guarantee that their photos will be accepted, and now I'm stuck having wasted my money. Avoid this service and just take your own photo—it’s easier, cheaper, and actually works!
Would not recommend. 1/5 stars.
March 19, 2025
Unprompted review
Reply from ePassportPhoto
Dear Customer,
According to the new regulations, passport renewal photos must be in a different size than standard passport photos. We prepare both versions of the photos and verify them in accordance with the official requirements. I would be happy to assist you in finding a satisfactory solution to your issue. Please contact us at help@epassportphoto.com.
Best regards,
Matt
The picture was rejected by the…
The picture was rejected by the passport authorities. They refused to refund the fee.
Poor Service.
March 5, 2025
Unprompted review
Reply from ePassportPhoto
Dear Traci,
We are truly sorry to hear that your photo was rejected by the passport authorities. Please note that if the photo is rejected by the office, you are entitled to a refund as it is of utmost importance to us that our customers receive high-quality, compliant images. We take this matter seriously and want to resolve this issue for you.
Please contact us at help@epassportphoto.com, and we will assist you with the refund process and ensure a satisfactory resolution.
Best regards,
Matt
SCUM…PURE EFFIN’ SCUM!!!
Used their service for a passport photo and chose the option for Digital Download so I could…according to their own website I could print them at CVS or Walgreens. HUGE LIE. Passport photos can only printed on store IF THEY ARE TAKEN IN STORE. EPassport photo.com clearly knows this yet they tell and sell these packages anyway. RUN FAR FAR AWAY from these scumbags. I’ve asked for a refund 4 times. They just keep trying to sell me something else!
February 21, 2025
Unprompted review
Reply from ePassportPhoto
Dear David,
In any store with a printing service, you can print your own photos. We apologize if the staff has provided misleading information. I would be happy to assist you with your order. Please contact us at help@epassportphoto.com
Best regards,
Matt
Reply from ePassportPhoto
Dear John,
Our experts make sure that every photo is accepted by the office, every attempt is free and you receive free guidance from us. You will be contacted to clarify the problem with your order.
Best regards,
Matt
Do not waste your time or money!
I paid and received the photo back, which they told me was 100% approved for passport use. It was instantly rejected because I was smiling. Why did the company not know this criteria?
I wrote to them and they responded quickly, giving the option to send another photo. I sent it and the photo that can back had attempted to shrink my left eye so my eyelids showed more. It was so weird! Then they deepened all the wrinkles on my face. I’m not vain, but the photo looked so fake! Stay away, not worth it. Just go to the store and get the photo done!!
September 14, 2024
Unprompted review
Reply from ePassportPhoto
Dear Customer,
We apologize for any inconvenience you have encountered. We would be happy to assist you with your order. Please contact us at help@epassportphoto.com so we can resolve this issue.
Best regards,
Matt
I got an email stating I should receive…
I got an email stating I should receive photos in 2-3 business days, but nothing showed up. The email has the correct mailing address, but no tracking information.
If the goal of ePassportPhoto.com is to save time, well it didn't. I need to go to get my photos taken and printed at a nearby Walgreens. And call my credit card company to dispute payment.
February 25, 2024
Unprompted review
Reply from ePassportPhoto
Dear David,
We sincerely apologize for any inconvenience caused. The processing time should not exceed 3 business days, and we will address this matter with the carrier to resolve any issues. If your concern has not been satisfactorily addressed, please contact us at help@epassportphoto.com, and we will assist you with your order.
Best regards,
Matt
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.