So happy with the service, after a nightmare with a new dishwasher at my parent's home which lead to having to turn the water off entirely. I contacted Martin and Brian was on site within an hour of... See more
Company replied
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See what reviewers are saying
Very professional, polite and super quick 24/7 service from both office and engineer staff. Plumber checked and narrowed down options what it could be, found the issue and then clearly explained what... See more
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Quickly responded to the issue of water coming through a ceiling from a water tank in the loft. The plumber given the job arrived inside the hour and had the problem resolved inside the hour too. Very... See more
Company replied
We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round... See more
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Company details
Written by the company
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Contact info
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
- 07720247247
- martin@ephg.limited
- ephg.limited
4.8
Excellent
291 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The engineer who came out to me
The engineer who came out to me, was very professional, very courteous and took the time to explain what the problem was and how he resolved it. He also took time to discuss and put to bed any lingering worries. I highly recommend him.
December 13, 2025
Unprompted review
Reply from EPHG Limited
Hi, I'm glad the emergency plumber Callum was very profession in your time of need and really grateful for your review. Thank you and all the best.
Outstanding customer service
Outstanding customer service, if you want a reliable company to go the extra mile I'd highly recommend, my daughter and I had no heating and was freezing, this company got us back on track in time! Thankyou so much guys 👍
December 6, 2025
Unprompted review
Reply from EPHG Limited
Really appreciate the review and I must admit, on the first attempt to try and get an heating engineer over, the quickest was going to be the next day, but as soon as our client mentioned his daughter, I think I spent about half an hour trying to get someone over to him and all thanks to Michael the Emergency Heating Engineer, he helped save the day and attended within 3 to 4 hours.
Very professional and reassuring service.
Martin couldn’t have been more helpful and professional on the phone and Neil did a very professional job sorting my toilet leak and checking the leak under my kitchen sink. He really knows his stuff and gave some great tips regarding drying both areas out too. Would happily recommend him to anyone.
December 6, 2025
Unprompted review
Reply from EPHG Limited
Hi Carol, it pleasures me to help others as best as I can and happy that Neil was able to attend and save the night from being more of a disaster. I really appreciate the review which helps our clients to trust us more when requiring an emergency plumber. Thank you, Martin Smith.
Great customer service
Martin with whom I spoke showed amazing customer service skills. He listened, understood and showed real compassion for the situation my parents were left in.
What’s more, he did exactly what he said he would do, arranged for it to be sorted and kept me updated throughout which seems to be a rarity these days.
Thanks so much.
December 3, 2025
Unprompted review
Reply from EPHG Limited
Really appreciated the review and I'm glad the emergency electrician was able to assist well, thank you and all the best
Great service and Great guy Matt very…
Great service and Great guy Matt very friendly and help full
November 24, 2025
Unprompted review
Reply from EPHG Limited
Really appreciate the review regarding the Ideal Boiler fault DS error witht he emergency call-out you had and the new guy Matthew was helpful and freindly.
Excellent job
Excellent, cannot state enough how professional and reassuring Ged, the gas heating engineer was. Came to do the job properly after the run around by another worker. Prompt, clean, honest: fixed the boiler, checked everything else thoroughly, showed me what to look for and explained. Interesting that he saved me buying a new boiler, saying it was fine as the previous worker was telling me to ( buy from him).Also, looked into a radiator. Less stress and hassle with this company. The owner was also courteous and communicated well. Brilliant to see people taking pride in their work. Thank you
November 11, 2025
Unprompted review
Reply from EPHG Limited
Hi, appreciate the review and I remember speaking to you yesterday morning. I can see that we've been giving Ged plumbing emergencies, boiler breakdown work since 2017 and could be longer as I cant see records beyond that. I'm happy that the engineer met your expectations and possibly more saving you further costs to a boiler you didn't need. Thank you.
Disgusting
This company charged me over £100 for putting me in touch with an electrician when I thought they were the electrician.
I pointed out that I would not have paid over £300 for an electrician just to look at the job. I would have contacted the electrician myself not used a go between for that money.
October 20, 2025
Unprompted review
Reply from EPHG Limited
Dear Brenda, either you review the wrong company or you was fully aware of how we operate. All our clients are aware of the cost before we give the service in writing and for you to respond to the text confirming the cost by reply. We believe our business is outstanding in transparency. If you would like to make an official complaint, our email address is martin@ephg.limited. I'm not sure where you got the cost of over £300 from and maybe you had further work done past the hour and charges are not based on just looking. If I'm reading between the lines, we do state in the text message we estimate 90% of call-outs for electrical emergencies being complete on first visit, so my only assumption was that it wasn't an average emergency and further work was required for one reason or another. Conclusion: Client fully accepts costs, engineer arrives then decides they no longer like the cost. On behalf of the company, I'm sorry you feel this way and we don't feel the review is fair on behalf of our clients mistake.
Very prompt service & helpful engineer.
October 21, 2025
Unprompted review
Reply from EPHG Limited
Hi Pauline, really appreciate the review and happy the assigned emergency electrician Dennis was able to help you in your time of need. Thank you
A very expensive middle man!
I called EPHG in an emergency to have a trapped bird removed from my chimney. My gas fire had to be removed to let the bird out.
A contractor, K J Trading, came out and did a fine job. They removed the gas fire, let the bird out safely and then replaced the gas fire. K J Trading told me that they had never actually heard of EPHG, so it dawned upon me that I had paid EPHG £180 just to be introduced to K J Trading.
I don't mind paying an introduction fee, but £180? Seems very excessive to me. It was roughly equivalent to what I paid the contractor to actually do the job.
June 22, 2025
Unprompted review
Reply from EPHG Limited
Dear Lloyd, first of all, I'm glad you had a good job done and I wish you the best for the future.
In regards to the engineer not knowing who we are, that is very unlikely which we can provide evidence of text messages if you send us an email to martin@ephg.limited
All our clients are fully made aware of the rates prior to the booking and to seal the booking, our clients are asked to reply to a text message to confirm they are in receipt of the callout fee paid and are fully aware on what further costs to be paid and then we send a text message with the engineers name and phone number afterwards.
If our clients arn't happy with the cost prior to the job, they can easily ask for the payment to be stopped instead of confirming or confirming and asking for the job to not go ahead at the same time.
If, and I say 'IF', an engineer says they don't know us, then that isn't fair on our company as we try to provide the best service we can. The main thing is, you seem to be happy with the engineers work and just put it down to a misunderstanding.
Reliable from the outset
From the first phone call... everything was explained to me from pricing, timescales, to contact details for the engineer. My boiler was leaking - water everywhere. When the engineer came he discovered what the problem was immediately and stopped the water leak. This company deserves full credit for all aspects of their communication and engineering skills.
June 10, 2025
Unprompted review
Reply from EPHG Limited
Hi, glad the water leak was sort and hope the repair is straight forward. Appreciate the review and thank you.
Five star service
Martin was very helpful and he and Ben got an emergency plumber out to me in less than 40 minutes after I'd been badly let down by another company. Javid the plumber was great, very friendly and efficient. Well worth the call out fee, I wouldn't hesitate to recommend EPHG to anyone.
June 7, 2025
Unprompted review
Reply from EPHG Limited
hi, I really appreciated the review, and thank you. I'm happy that the engineer we sent over to you got you in a good time and hope he managed to fix, repair or at least made safe. All the best.
Excellent service
Excellent service, very efficient, well explained and followed by text message.
Engineer arrived quickly, was friendly and professional. Resolved my issue quickly.
January 10, 2025
Unprompted review
Reply from EPHG Limited
Glad you found the service to be excellent and the engineer performance seems very good and most important, your issue being resolved. Appreciate the review and happy new year.
Excellent workers
Excellent workers, efficient and tidied up mess after. Couldn’t rate more highly!!
December 17, 2024
Unprompted review
Reply from EPHG Limited
Really appreciate the review, and hope you don't have any further issues. Thanks again
Charged 300£ for 10 min work.
Charged 300£ total, for 10min of work. Contractor come investigate the leak, he suggested that need re silicone inside shower. He done and total cost 300£ for 10 min work. Fantastic!
When contractor left we investigate again and found more leaks under the sink so this company only take money and nothing else.
November 9, 2024
Unprompted review
Reply from EPHG Limited
Dear [Customer],
I'm truly sorry to hear that you were dissatisfied with our service, but I must clarify that the account you have provided is not accurate based on our records. To date, we have not received any prior complaints regarding this matter apart from asking for your deposit back.
I understand that there may have been some confusion around the term "deposit." During our conversation, it appeared there was a misunderstanding about its meaning. In the context of our service agreement, a deposit is a non-refundable fee that secures the booking and covers the initial costs associated with dispatching the engineer. We make every effort to ensure this is communicated clearly to all our clients.
Additionally, we always provide written confirmation of costs via text message before proceeding with any service. In this case, we sent a message detailing the call-out fee and the minimum one-hour charge, which you confirmed in writing. Initially, this was denied; however, upon reviewing the evidence, it was acknowledged that you did indeed confirm the terms.
Regarding the issue of additional leaks, I was not informed of any further concerns until reading your review. If there are unresolved issues or misunderstandings, I would be happy to address them. Please feel free to reach out to me directly at martin@ephg.limited so we can resolve this matter to your satisfaction.
Thank you for bringing this to my attention, and I hope we can clear up any remaining confusion.
Kind regards,
Martin Smith
EPHG Limited
UPDATE: We have sent you an email and in the email it explained the following (Please note, so that we don't disclose who you area, we have deleted your name: Dear *********
Case reference: GDPR****
I’ve received a 1-star review, assuming this review is from you, however, in the review, I’ve learnt something new and that is that you still have water leaks and reading into the review, I’m not sure if this is the fault of the engineer we sent out to you or not, as it isn’t clear enough. What I can say is that we’re of the opinion that we run an outstanding complaints department.
The aim of this first email to you this morning is for two things, one being the review, and the other is to ask if you need a return visit from the contractor that attended. So can I ask you to outline the issue and why you believe the contractor should return in accordance to the agreement.
I would then like to ask is the following review a review that you had made:
Fixing a Leak
Thank you to EPHG and to the plumber Trevor who was called out. He arrived early, diagnosed and fixed the problem in a very professional manner. Excellent service which I would thoroughly recommend.
October 20, 2024
Unprompted review
Reply from EPHG Limited
Really appreciate the review and glad that Trevor was able to fix the issue and was very professional. Hope you don't have any further problems. Thank you.
Very helpful
Very helpful, able to attend on a Friday night, thankfully the problem resolved it’s self, but they were very helpful and professional about it.
October 4, 2024
Unprompted review
Reply from EPHG Limited
Hi. Glad the issue resolved itself and I assume the engineer didn't have anything to do, or maybe he did, but in any case, we really appreciate the review and thank you for using our services.
Emergency electrician
Called half a dozen electricians so this was a lifesaver. You obviously pay more but the engineer arrived within the hour and was excellent.
September 10, 2024
Unprompted review
Reply from EPHG Limited
Really appreciate the review and glad we was happy to help you out in your time of need. Our aim is always within the hour unless agreed otherwise. All the best.
Excellence service
Excellence service, electrician came within 25-30 mins and sorted the problem pretty quickly to our satisfaction
August 31, 2024
Unprompted review
Reply from EPHG Limited
With the majority of the time, we always aim for within the hours, and I'm glad the engineer attended within this time. Really appreciate the review and all the best.Thank you
Fabulous job
Professional, very thorough, on time and friendly. Would definitely use this service again and recommend to everyone
August 22, 2024
Unprompted review
Reply from EPHG Limited
I'm glad we was able to help you out in your time of need and really appreciate the review. Wishing you all the best.
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