Joe Jepp is knowledgeable and skilled in his craft with a matching attitude. I would highly recommend him to both family and friends. His professionalism in his area of expertise has to be the best I... See more
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Called to get my elderly uncle's heating repaired when it failed during snowy weather. Kevin Hudson came and made an immediate temporary repair, then came back with a new part to complete it. He the... See more
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Excellent, cannot state enough how professional and reassuring Ged, the gas heating engineer was. Came to do the job properly after the run around by another worker. Prompt, clean, honest: fixed the b... See more
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I was billed £300 for just 10 minutes of work by the contractor. He came to inspect the leak and advised resealing the shower with silicone. After completing the task, the bill amounted to £300—remark... See more
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Company details
Written by the company
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Contact info
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
- 07720247247
- martin@ephg.limited
- ephg.limited
4.7
Excellent
284 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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A very expensive middle man!
I called EPHG in an emergency to have a trapped bird removed from my chimney. My gas fire had to be removed to let the bird out.
A contractor, K J Trading, came out and did a fine job. They removed the gas fire, let the bird out safely and then replaced the gas fire. K J Trading told me that they had never actually heard of EPHG, so it dawned upon me that I had paid EPHG £180 just to be introduced to K J Trading.
I don't mind paying an introduction fee, but £180? Seems very excessive to me. It was roughly equivalent to what I paid the contractor to actually do the job.
June 22, 2025
Unprompted review
Reply from EPHG Limited
Dear Lloyd, first of all, I'm glad you had a good job done and I wish you the best for the future.
In regards to the engineer not knowing who we are, that is very unlikely which we can provide evidence of text messages if you send us an email to martin@ephg.limited
All our clients are fully made aware of the rates prior to the booking and to seal the booking, our clients are asked to reply to a text message to confirm they are in receipt of the callout fee paid and are fully aware on what further costs to be paid and then we send a text message with the engineers name and phone number afterwards.
If our clients arn't happy with the cost prior to the job, they can easily ask for the payment to be stopped instead of confirming or confirming and asking for the job to not go ahead at the same time.
If, and I say 'IF', an engineer says they don't know us, then that isn't fair on our company as we try to provide the best service we can. The main thing is, you seem to be happy with the engineers work and just put it down to a misunderstanding.
Reliable from the outset
From the first phone call... everything was explained to me from pricing, timescales, to contact details for the engineer. My boiler was leaking - water everywhere. When the engineer came he discovered what the problem was immediately and stopped the water leak. This company deserves full credit for all aspects of their communication and engineering skills.
June 10, 2025
Unprompted review
Reply from EPHG Limited
Hi, glad the water leak was sort and hope the repair is straight forward. Appreciate the review and thank you.
Five star service
Martin was very helpful and he and Ben got an emergency plumber out to me in less than 40 minutes after I'd been badly let down by another company. Javid the plumber was great, very friendly and efficient. Well worth the call out fee, I wouldn't hesitate to recommend EPHG to anyone.
June 7, 2025
Unprompted review
Reply from EPHG Limited
hi, I really appreciated the review, and thank you. I'm happy that the engineer we sent over to you got you in a good time and hope he managed to fix, repair or at least made safe. All the best.
Excellent service
Excellent service, very efficient, well explained and followed by text message.
Engineer arrived quickly, was friendly and professional. Resolved my issue quickly.
January 10, 2025
Unprompted review
Reply from EPHG Limited
Glad you found the service to be excellent and the engineer performance seems very good and most important, your issue being resolved. Appreciate the review and happy new year.
Excellent workers
Excellent workers, efficient and tidied up mess after. Couldn’t rate more highly!!
December 17, 2024
Unprompted review
Reply from EPHG Limited
Really appreciate the review, and hope you don't have any further issues. Thanks again
Charged 300£ for 10 min work.
Charged 300£ total, for 10min of work. Contractor come investigate the leak, he suggested that need re silicone inside shower. He done and total cost 300£ for 10 min work. Fantastic!
When contractor left we investigate again and found more leaks under the sink so this company only take money and nothing else.
November 9, 2024
Unprompted review
Reply from EPHG Limited
Dear [Customer],
I'm truly sorry to hear that you were dissatisfied with our service, but I must clarify that the account you have provided is not accurate based on our records. To date, we have not received any prior complaints regarding this matter apart from asking for your deposit back.
I understand that there may have been some confusion around the term "deposit." During our conversation, it appeared there was a misunderstanding about its meaning. In the context of our service agreement, a deposit is a non-refundable fee that secures the booking and covers the initial costs associated with dispatching the engineer. We make every effort to ensure this is communicated clearly to all our clients.
Additionally, we always provide written confirmation of costs via text message before proceeding with any service. In this case, we sent a message detailing the call-out fee and the minimum one-hour charge, which you confirmed in writing. Initially, this was denied; however, upon reviewing the evidence, it was acknowledged that you did indeed confirm the terms.
Regarding the issue of additional leaks, I was not informed of any further concerns until reading your review. If there are unresolved issues or misunderstandings, I would be happy to address them. Please feel free to reach out to me directly at martin@ephg.limited so we can resolve this matter to your satisfaction.
Thank you for bringing this to my attention, and I hope we can clear up any remaining confusion.
Kind regards,
Martin Smith
EPHG Limited
UPDATE: We have sent you an email and in the email it explained the following (Please note, so that we don't disclose who you area, we have deleted your name: Dear *********
Case reference: GDPR****
I’ve received a 1-star review, assuming this review is from you, however, in the review, I’ve learnt something new and that is that you still have water leaks and reading into the review, I’m not sure if this is the fault of the engineer we sent out to you or not, as it isn’t clear enough. What I can say is that we’re of the opinion that we run an outstanding complaints department.
The aim of this first email to you this morning is for two things, one being the review, and the other is to ask if you need a return visit from the contractor that attended. So can I ask you to outline the issue and why you believe the contractor should return in accordance to the agreement.
I would then like to ask is the following review a review that you had made:
Fixing a Leak
Thank you to EPHG and to the plumber Trevor who was called out. He arrived early, diagnosed and fixed the problem in a very professional manner. Excellent service which I would thoroughly recommend.
October 20, 2024
Unprompted review
Reply from EPHG Limited
Really appreciate the review and glad that Trevor was able to fix the issue and was very professional. Hope you don't have any further problems. Thank you.
Very helpful
Very helpful, able to attend on a Friday night, thankfully the problem resolved it’s self, but they were very helpful and professional about it.
October 4, 2024
Unprompted review
Reply from EPHG Limited
Hi. Glad the issue resolved itself and I assume the engineer didn't have anything to do, or maybe he did, but in any case, we really appreciate the review and thank you for using our services.
Emergency electrician
Called half a dozen electricians so this was a lifesaver. You obviously pay more but the engineer arrived within the hour and was excellent.
September 10, 2024
Unprompted review
Reply from EPHG Limited
Really appreciate the review and glad we was happy to help you out in your time of need. Our aim is always within the hour unless agreed otherwise. All the best.
Excellence service
Excellence service, electrician came within 25-30 mins and sorted the problem pretty quickly to our satisfaction
August 31, 2024
Unprompted review
Reply from EPHG Limited
With the majority of the time, we always aim for within the hours, and I'm glad the engineer attended within this time. Really appreciate the review and all the best.Thank you
Fabulous job
Professional, very thorough, on time and friendly. Would definitely use this service again and recommend to everyone
August 22, 2024
Unprompted review
Reply from EPHG Limited
I'm glad we was able to help you out in your time of need and really appreciate the review. Wishing you all the best.
Recommend
eturned from holiday to find a leak 😳. Rang this company and we had a plumber on site soon after an hour. Problem fixed.
Clear information about cost and eta.
August 16, 2024
Unprompted review
Reply from EPHG Limited
Glad the engineer arrived within expected time and resolved the issue. Really appreciate the stars and all the best.
We returned from holiday to find a…
We returned from holiday to find a leaking pipe in our bathroom. Reji arrived within 30 minutes of our emergency call and applied a fix quickly and efficiently. Very happy with the service.
July 23, 2024
Unprompted review
Reply from EPHG Limited
It's always a worry coming back home to a leak, which I normally turn the water off myself. I hope there wasn't too much damage and glad the engineer got to you quickly with a fix. Really appreciate the 5 star review and thank you.
Brilliant service
The 24 hour helpline answered after just a few rings, they coordinated my emergency burst pipe well with the plumber, they arrived quite fast through some bad traffic.
Worked continuously for 2 hours until the problem was found and fixed.
Amazing work. Gave us great piece of mind to go back to sleep.
May 3, 2024
Unprompted review
Reply from EPHG Limited
Really appreciate the review and glad that Kevin was able to work well within your property to fix the issue. All the best and thank you.
Reply from EPHG Limited
Appreciate the review. Our aim is always to provide an engineer as quick as possible, specially in those times of needs. All the best best.
Brilliant job
Brilliant job! Came out on an emergency call out on a sunday. The contractor turned up well early and found the fault within minutes of me explaining what had happened. The repair also took no longer than 30mins. Thank you so much for your help
March 10, 2024
Unprompted review
Reply from EPHG Limited
I'm glad the engineer was able to help out on a Sunday and also repair the issue within 30-minutes. Appreciate the review and thank you. All the best.
Quick Assistance
Needed help quick for a boiler leak on a Saturday evening and they were able to get someone there within 1 hour - bit pricey but it would have cost a lot more had they found a plumber to turn out so quick
February 10, 2024
Unprompted review
Reply from EPHG Limited
Appreciate the review and glad we was able to assist you in your time of need Saturday evening. Hope you don't have any further problems. Thank you.
Midnight gushing leak quickly made good
Upstairs bathroom hot water tap suddenly burst a leak randomly around midnight and started flooding the place with water gushing through the ceiling into the downstairs dining room. Called EPHG and plumber Jamie Allen was here in 20 minutes. Made the repairs, gave good advice on avoidance of similar events in the future and was charming with it!
February 7, 2024
Unprompted review
Reply from EPHG Limited
Appreciate the 5 star review and glad that Jamie was able to make the repairs. I hope you haven't got too much damage and if you need assistance with this, you can also contact us and we should be able to assist you with this or make recommendations. Thank you and all the best!
Brian Osmond the plumber worked nonstop…
Brian Osmond the plumber worked nonstop until our problem was resolved . Excellent service
January 20, 2024
Unprompted review
Reply from EPHG Limited
Brian Osmond to the rescue, one of the contractors that we gave best plumber and has been on our system for over 10 years I believe. Nice to hear him pop up in the reviews. Glad the engineer was able to resolve your issue he worked non stop for, adn apreciate the 5 stars. Thank you.
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