EPIC Solutions Reviews 130

Great service and quick delivery
thank you

It was very easy to order and I have received emails updating me on the status of my order. Very professional and well done.

Outstanding products and outstanding customer service!

Perfect for crowd control.

quickly shipped.

Excellent customer service! Very responsive and quick about it. Greg has kept me notified of the progress of my shipments consistently. Good pricing. Thank you!

I messed up the order and you guys adjusted it quickly and without issues. I appreciate the email with the tracking info so I know when my package will arrive!

The posts are great and I like the lock feature!

They have great products at a great prices. Prompt and courteous service.

As of tomorrow it will be a week past the estimated delivery date and there is still no word from the the transfer company on when they will be delivered. Epic may want to consider using someone else or coming up with a better way to forecast the ETA.

I realized I ordered too many items (2 separate orders on the same day) and was able to cancel what wasn't needed. Customer service is friendly and quick. Thank you!

They are great and excellent quality. Awesome value! —ready to block our lobby off. Very fast shipping and thank you.

Not happy with their customer services. Barricades arrived late, shipment of one pallet was lost and no refund on shipping amount. I do not recommend at this point. No follow-up or return calls. Multiple correspondences. They could have tried to save a customer and make things right and made no attempt.
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UPDATE after below response:
.....and this is why you received a one star review. I had to speak multiple times with the carrier directly which I should not have had to and they were open to a refund but you made no attempt to correct a mistake and follow through with customer service. YOU received the money for freight and have the ability to do this. Chose not to. I have worked directly in many large shipping companies so your statement is NOT accurate - and yes customer should know of your lack of follow-up and follow through. Sometimes it is better to even lose money on one order or make less money as word of mouth is your best advertising. Getting a customer is not easy. Keeping them in the long run makes more business sense. We are a large network of schools and you would have received MUCH more business if you had done something to make things right. Sadly you saw the smaller picture for profit.

First-order was excellent and now we added some items, good quality, and great service with updates on any changes on your order.

Mid August we placed 2 orders for crowd control barriers, September 1st we received e-mails that our orders have shipped, today, September 9th I tracked the orders since we still did not receive them and it showed that the items were never shipped.

I called the company and the gentleman I spoke to basically said they will ship when they ship and he receives hundreds of calls like this a day and there is nothing he can do, he has no idea when they will ship, and he can't cancel the order, I need to send an e-mail and someone else will take care of it.

Needless to say I am canceling this order and cannot recommend them.

Very fast shipping and impressive product. Thank you!

I am being asked to review a product that still has not been delivered. Please update me on when we can expect the order.