Epicerie Corner Reviews 

343
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of traditional food items, highlighting how fresh, authentic, and securely packed everything arrives directly at their home doors. Buyers also appreciate the reliable delivery services and the careful use of cooling elements that keep sensitive perishable goods in pristine condition. However, some people mentioned occasional issues with missing items, damaged packaging, or delayed courier services negatively affecting perishable products during transit. A few consumers also experienced problems regarding unexpected out-of-stock items, incorrect deliveries, or slow communication when seeking order updates from support teams.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items are of high quality and provide great... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages frequently arrive on time... See more

Quality

Clients share positive opinions on quality, consistently highlighting high standards and great prices.... See more

Order

People report positive experiences with order, noting that the process is straightforward and items arrive on... See more

Service

Customers consistently note positive experiences with service, highlighting efficient assistance, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reblouchon is my father’s absolute favourite, but it has become incredibly difficult to find! Findiing Epicerie Corner was a delight! Soo many delicious things! The cheese was beautiful, ripe and... See more

Company replied

Rated 5 out of 5 stars

I have been buying free range and organic chickens from various farms over the years but the one I bought from Epicerie Corner, French Free range have surpassed everyone. The chickens are of finest... See more

Company replied

Rated 5 out of 5 stars

Excellent website. I used to live in Switzerland and France and am happy to find this online shop where I can buy products I used to use. I can now invite friends for a Swiss or French style meal with... See more

Company replied

Rated 5 out of 5 stars

Good price on escargot shells, but what made these stand out from other companies I have used. Is the customer service they brought forward the delivery date for me when i asked with no problems and... See more

Company replied


Company details

  1. Grocery Store
  2. Convenience Store

Written by the company

At Epicerie Corner, we bring France to your doorstep! As the UK’s largest and most affordable online French supermarket, we offer an unbeatable range of authentic French products—from everyday essentials to gourmet treats. Whether you’re craving saucisson, artisanal cheeses, or your favourite French pantry staples, you’ll find it here. Shop like you’re in France—without leaving the UK! 🇫🇷


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

343 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(343)

176 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent company for choice of…

Excellent company for choice of products and customer service

April 25, 2025
Unprompted review
Epicerie Corner logo

Reply from Epicerie Corner

Many thanks for the five stars ! Flad to to hear that we met your expectations ! Thanks for the support we are looking forward to prepare your next order !

Rated 5 out of 5 stars

Faultless

Faultless! This is my fourth order from Epicerie Corner and finally they have sorted out their packing issues. This time my order arrived really well packed - there were no damaged or missing items and everything was still really cold. What a lovely change from my previous orders (after the 3rd I had stopped ordering because of all the issues). Well done to Jean and his team for making your company into one that I would love to order from regularly.

April 25, 2025
Unprompted review
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Reply from Epicerie Corner


Thanks for the 5 stars Sarah ! We’re glad the new packaging kept everything cold and intact this time, we’re committed to maintaining this standard. We look forward to serving you again!

Rated 1 out of 5 stars

Wrong coffee!

Wrong coffee!! I ordered L'Or decaff and you sent Carte Noire! :( D'Oh !)

April 17, 2025
Unprompted review
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Reply from Epicerie Corner

Hi Gwen,we're really sorry you received the wrong coffee—definitely not what we intended! We did send you an email about this, since you mentioned you're happy to keep the item received, we're glad we could find a solution. If there's anything else we can help you with, feel free to email us anytime. And if you'd like to update your review, that would mean a lot.

Rated 5 out of 5 stars

Excellent company

Excellent company. A very good selection of foods which are difficult to obtain in the U K. The prices are also very reasonable. Packing was extremely good. Delivery, I am pleased to say, was by DHL which, in my opinion, is the best courier without a doubt. Highly recommended.

April 12, 2025
Unprompted review
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Reply from Epicerie Corner

Hi John,

Thank you for your wonderful feedback! We're so pleased you enjoyed our selection and service. It’s great to know the packaging and carrier delivery met your expectations. Your recommendation truly means a lot to us! We are looking forward to prepare your next order !

Rated 5 out of 5 stars

Genuine product, great service, good price.

I have been using this 2 in 1 Dop shampoo and conditioner for many years. Started when I was resident in France and now at last I have the original product again.
I have found that it is not only an excellent conditioning shampoo but it seems to work very well as an overall body wash which works for me as I have dry skin, this leaves my skin moisturised and itch free!
I shall certainly be shopping here again.
Price is right and product genuine.with prompt efficient delivery.

March 28, 2025
Unprompted review
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Reply from Epicerie Corner

Hi Bernard,Dear Bernard,

Thank you for your lovely review! Delighted you're happy our product and service ! Looking forward to seeing you again soon

Rated 5 out of 5 stars

Merci Beaucoup

I have ordered twice now from Epicerie Corner, and both time I have been absolutely delighted with the products and the service. Both orders contained butter (amongst other "refrigerator" items) which was so well packaged that it was still as solid as if it had just been taken from the fridge. All other items were wonderfully packaged too.

I made an error with my most recent order in that I selected a delivery date that I subsequently realised (on the scheduled day of dispatch) wasn't convenient. I emailed Jean and received a reply to say that it was no problem to push my delivery back a day as my order hadn't yet been packed.

It is so great to be able to buy wonderful French food products in the UK and have them delivered to your door. Thank you Jean and Epicerie Corner, keep up your great work. Until next time. :)

November 28, 2024
Unprompted review
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Reply from Epicerie Corner

Hi Simon. Thank you so much for your kind words and continued support! We're delighted to hear you've been happy with both your orders—and especially that the refrigerated items arrived in perfect condition.

Knowing that we can bring a taste of France to your door means the world to us.

Looking forward to your next visit :)

Rated 1 out of 5 stars

Buyer Beware

We ordered 5 packs of 6 galettes last week, along with a few other items, for delivery today. However, when the delivery arrived today, it contained only 2 packs of 4 galettes (the other items were as ordered). So, instead of receiving 30 galettes, as expected, we received 8. There had been no communication to say that they couldn't fulfil that part of the order, until we saw the packing note with the delivery. This made it impossible to make alternative plans for the event at which we required 30 galettes. A refund for £5 was initiated the day before the delivery, with no communication to explain why. Once the delivery arrived, and we realised the shortfall, we contacted them and another refund of £9.99 was initiated, but only having contacted them, even though they were aware of the extent of the shortfall. This was all very disappointing!

March 11, 2025
Unprompted review
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Reply from Epicerie Corner

Hi Mr Finney

Thanks for your feedback.

We’re truly sorry for the experience and the impact it had on your event. When your order was being prepared that morning, we received a shipment of galettes with a very short shelf life, which unfortunately led to us being unable to pack all the required packs. I completely understand how frustrating this must have been for you, especially since we didn’t communicate the shortfall in advance.

Please know that we are investigating this issue thoroughly with our team so that it doesn’t happen again. I have double-checked our records and can confirm that a refund has been issued.

We deeply regret any inconvenience caused and appreciate your understanding during this time. If there’s anything further we can do to help, please don’t hesitate to reach out.




Rated 5 out of 5 stars

Excellent service

Excellent service, good products.

March 3, 2025
Unprompted review
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Reply from Epicerie Corner

Hi Andrew. Many thanks for the five stars ! We are pleased to hear that you enjoyed our products and services ! Looking forward to prepare your next order !

Rated 5 out of 5 stars

Excellent meat

Excellent meat, delivered fresh. Only issue is the long wait for delivery.

February 28, 2025
Unprompted review
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Reply from Epicerie Corner

Hi Komi.Thank you for your feedback! We’re glad you enjoyed our fresh meat. We appreciate your patience, and we’re working hard to improve our shipping process so your next experience is faster. Thank you for choosing us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Second order on Epiceriecorner

My second order on Epiceriecorner was even better than the first one if possible. The products are authentic French ones and everything is packed very carefully. The delivery is fast and I'm very happy I discovered this site! Thank you!

February 18, 2025
Unprompted review
Epicerie Corner logo

Reply from Epicerie Corner

Hi Rose-Marie,Thank you for sharing such wonderful feedback! It warms our hearts to know your second order was even better than the first. We’re so happy you enjoy our French products and appreciate the care we take with every package.We are looking forward to serve you again soon!

Rated 5 out of 5 stars

Brilliant Products

Brilliant Products. Diots fabulous. Delivery and Customer Service superb. Many thanks.

February 27, 2025
Unprompted review
Epicerie Corner logo

Reply from Epicerie Corner

Hi Vincent, thank you so much for sharing your positive feedback! It’s great to hear you enjoyed our products and services, and we look forward to helping you with your next order.

Rated 5 out of 5 stars

A real taste of french food

A great selection of french produce which means we can buy a real flavour of France to take us back to when we used to live there. The website is easy to follow and your order arrives packed with ice within a couple of days

January 16, 2025
Unprompted review
Epicerie Corner logo

Reply from Epicerie Corner

Hi Margaret, We're delighted to bring you a taste of France and make ordering easy. Hope you enjoy your treats—looking forward to serving you again!

Rated 5 out of 5 stars

Very delicious products and great packaging

A special thank you for such a secure packaging and cooling elements. Everything arrived fresh. Will definitely buy again.

January 16, 2025
Unprompted review
Epicerie Corner logo

Reply from Epicerie Corner

Hi Diana, many thanks for your kind words much appreciated. Hope you will enjoy your order

Rated 5 out of 5 stars

Great product unavailable elsewhere…

Great product unavailable elsewhere promptly delivered and well packaged

December 9, 2024
Unprompted review
Epicerie Corner logo

Reply from Epicerie Corner

Hi MC,

Thank you for your lovely feedback! We're so glad to hear you’re happy with our unique selection and prompt service.

We look forward to serving you again soon! 😊✨

Rated 5 out of 5 stars

1st time ordered

1st time ordered - Excellent!

December 4, 2024
Unprompted review
Epicerie Corner logo

Reply from Epicerie Corner

Hi Robert,

Thank you for your feedback! We're delighted your first order was excellent.

We look forward to serving you again soon!

Rated 5 out of 5 stars

I have ordered several times and the…

I have ordered several times and the lumpfish roe they have is delicious , recently I ordered some mimiolette cheese as I’d always wanted to try it , I’m very glad I did it was divine ! Everything arrives perfectly chilled and so very well packaged .

December 21, 2024
Unprompted review
Epicerie Corner logo

Reply from Epicerie Corner

Hi Catherine,

Thank you so much for your kind feedback! We're thrilled to hear that you’ve enjoyed our products !
We’re also glad that everything arrived perfectly chilled and well-packaged.
We look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service and great choice

December 12, 2024
Unprompted review
Epicerie Corner logo

Reply from Epicerie Corner

Hi Kym,

Thank you so much for your kind words! We’re delighted you’re happy with our service and product selection.

We look forward to serving you again soon!

Rated 5 out of 5 stars

Quality cheeses

Quality cheeses, fast delivery and reasonable prices. Excellent!

December 18, 2024
Unprompted review
Epicerie Corner logo

Reply from Epicerie Corner

Hi,

Thank you for your wonderful feedback! We're delighted to hear you enjoyed the quality of our cheeses

We look forward to serving you again soon!

Rated 1 out of 5 stars

Repeated failures - just not good customer service

Goods ordered AND paid for on 9 December, when the package arrived 17 December one item was marked as not available and refunded. It was a smaller size of the same product which had been sent - had I been called and asked about a substitute? No. And why does any delivery take over a week? Had they substituted another of the larger size as a goodwill gesture? NO. It involved me in a nearly 30 mile return journey to nearest shopping centre to find an alternative to what was to be in a hamper. When I raised it on 18 December I was told by Jean that he/she did not know about the lack of stock nor that packing note said it was refunded and asked what was it that was missing. It hadn't been refunded. Could I send a copy of the packing note - implication was I had to prove I wasn't making it up? It was lucky I didn't tear packing note up in disgust. I was promised a refund in 2-3 days ...today 3 January raised fact that I still have no refund - today's response is that the refund didn't process as expected...! Good customer service this isn't. Why does the Customer have to chase them up to ensure they do what they have charged us for and /or said they will do? Use again? Not likely.

December 9, 2024
Unprompted review
Epicerie Corner logo

Reply from Epicerie Corner

Hi,
Thanks for your feedback.

We sincerely apologise for your experience and the inconvenience caused. Please rest assured that the item has now been fully refunded. Sending a picture of the packing note is a standard process to ensure accuracy and resolve such issues promptly.

Thank you for bringing this to our attention, and we deeply regret the frustration caused.

Rated 5 out of 5 stars

Soft drinks without the attention of…

Soft drinks without the attention of the sugar police! Yum.

January 3, 2025
Unprompted review
Epicerie Corner logo

Reply from Epicerie Corner

Hi David,

Thank you for the five stars ! We're glad you're enjoying the drinks!

We look forward to serving you again soon!

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