What a great guy and true craftsman Michael is. Surveyed what I needed doing and found the cheapest option to meet my needs and sorted my door out all on the same day. Brilliant service.
Company replied
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See what reviewers are saying
Mike came out after to me recently and he was absolutely brilliant. Really professional, friendly and polite from start to finish. He did everything I needed him to do, gave all the windows and doors... See more
Company replied
We were unable to lock our conservatory door as the handle had jammed. I contacted Michael at Epic Locksmith's. He was extremely helpful, identified the probable problem and gave me quotes over the ph... See more
Company replied
Michael from epic in ashford was brilliant. Came out within 20 min and was transparent from the start. Did a quick diagnostic over the first phone call for a upvc door issue so he understood the pro... See more
Company replied
Company details
Written by the company
"Here at Epic Locksmith we strive to give the best service and competitive prices possible. As a sole trader and family run business we will always try our best to match any price or even better it. Our aim is to be with you within 60 minutes however in most cases in the Ashford and surrounding areas, we have a response time of under 30 minutes in an emergency lock out situation. Our Locksmith Mike has over 5 years’ experience with all aspects of the locksmithing trade and will happily offer any advice over the phone or come to your property and give a free no obligation quote. We specialize in: · Lock Outs · Lock Replacements · PVC Door repairs · Window Locks · Handle Replacements · New Lock fitments"
Contact info
27 Vespassian Way, TN23 3QX, Ashford, United Kingdom
- 07792562330
- michael@epiclocksmiths.co.uk
- epiclocksmiths.co.uk
4.9
Excellent
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This is the second time I have used…
This is the second time I have used Epic Locksmiths and once again I am completely satisfied and would throughly recommend. Michael came around promptly, providing a friendly, polite and professional service.
October 15, 2025
Unprompted review
Reply from Epic Locksmiths
Thank you so much for using Epic Locksmiths again and for your kind words. I really appreciate your continued trust and recommendation. It was a pleasure to help once more, and I’m glad you were happy with the service.
— Michael, Epic Locksmiths
Reply from Epic Locksmiths
Thanks so much for taking the time to leave your feedback.
Mike was very easy to get hold of
Mike was very easy to get hold of. He was quick and efficient. Friendly polite and knew exactly what was wrong. Good time.keeping and honest
October 6, 2025
Unprompted review
Reply from Epic Locksmiths
Thank you so much for your kind words! We’re glad we could provide a quick, efficient, and honest service. It’s great to hear you were happy with the work and our approach. We really appreciate your feedback and hope to help again if needed!
Excellent turned up on time and did a…
Excellent turned up on time and did a great job following all the details I had mentioned on my phone call
September 29, 2025
Unprompted review
Reply from Epic Locksmiths
Thank you for your feedback! We’re delighted to hear that we arrived on time and met all your requirements. It’s always our goal to pay attention to every detail and provide a job done right. We really appreciate your kind words!
Great job 10/10
August 20, 2025
Unprompted review
Reply from Epic Locksmiths
“Thank you for the 10/10 feedback! I’m really pleased you were happy with the locksmith service. I always aim to provide a fast, reliable and professional service for lock changes, lock repairs and emergency locksmith needs.”
Mike was fantastic he fitted new locks…
Mike was fantastic he fitted new locks on my door, his attention to detail was unique.his work is outstanding I would highly recommend. Don't look for another locksmiths use Epic you will not be disappointed. Many thanks again David
August 14, 2025
Unprompted review
Reply from Epic Locksmiths
“Thank you, David, for your brilliant feedback! I’m so pleased you’re happy with the new locks and the quality of the locksmith service provided. Attention to detail is something I always take pride in, and it means a lot to know you would highly recommend Epic Locksmiths. Your support is greatly appreciated, and I’ll be happy to help with any future lock changes, lock repairs or emergency locksmith needs.”
I booked Michael to help open a safe…
I booked Michael to help open a safe for an elderly client that had misplaced her only safe key and could no longer access her safe once the batteries had gone in the panel.
Micheal not only provided a great and efficient service he also was able to put the client at ease with his professionalism and knowledge. He was polite, friendly and very patient. A first class job.
I would not hesitate to recommend Michael and will definitely call on him again if needed.
August 6, 2025
Unprompted review
Reply from Epic Locksmiths
“Thank you for your thoughtful review. I’m really pleased I could help open the safe quickly and professionally, and even more glad to hear your client felt reassured throughout the process. I always aim to provide a friendly, patient and knowledgeable locksmith service, whether it’s safe opening, lock repairs or emergency locksmith work. Your recommendation means a lot and I’ll be happy to assist again whenever needed.”
Front door lock repai
We had a new door installed, within 2 years it was really hard to lock/unlock. Michael came over for a free quote. Spent time investigating the issues. Explained the issues to us fully. Ordered the new part that was required, part was delivered and fitted the next day. I can't rate Michael highly enough.
July 14, 2025
Unprompted review
Reply from Epic Locksmiths
Thank you so much for your kind words! I'm really glad we could get your front door lock working smoothly again. It’s always frustrating when a relatively new door gives you trouble, so I was happy to investigate and get it sorted quickly. I appreciate your trust and recommendation — if you ever need help with locks or security in the future, don’t hesitate to get in touch!
Friendly, efficient and happy
Very friendly chap, was super efficient and happy to help. Came and removed a key snapped in the lock aswell as replaced in a very quick turnaround. I would highly recommend.
June 9, 2025
Unprompted review
Reply from Epic Locksmiths
Thanks so much for taking the time to share your feedback.
I was really impressed by Mike's…
I was really impressed by Mike's professionalism and customer service; he arrived within 30 minutes of making the call. He did an excellent job replacing the front door lock, which I could not access. I, 100% recommend him.
Thank you, so much!
April 1, 2025
Unprompted review
Reply from Epic Locksmiths
Thanks for taking the time to share your feedback of the service we provided.
Would recommend to everyone
Answered the phone first time, was such a big a job last minute and helped effectively and efficiently. Great communication skills and very well manored. We have now saved epic locksmith for our emergency contact across Ashford in our supported living houses. ☺️
March 5, 2025
Unprompted review
Reply from Epic Locksmiths
Thanks so much I'm glad we where able to help at such short notice and resolve the issue.
More than pleased, I won’t have anyone else!
This is the 3rd time they have come out to me and I am a very satisfied customer! Michael is very professional, very prompt and good quality workmanship for a very reasonable price and I ultimately trust him which says a lot! His company is my go to now!
February 7, 2025
Unprompted review
Reply from Epic Locksmiths
Thanks Wendy I really appreciate your trust.
Epic Locksmiths is Epic !
Michael from Epic Locksmiths is actually Epic, responded immediately to the call and fixed the Lock in no time. Not even that he also fixed our other lock which i only asked him if he could have a look. I highly recommend Epic Locksmiths.
December 4, 2024
Unprompted review
Reply from Epic Locksmiths
Thanks so much Aman
Responsive & professional
Michael of Epic Locksmiths was able to resolve problem of being locked out of house, quickly, efficiently, especially given it was a weekend, out of hours. Clear advice also provided on other locks. Have no hesitation in recommending him.
November 24, 2024
Unprompted review
Reply from Epic Locksmiths
Thank you so much we really appreciate your kind words
Mike responded quickly and efficiently
Mike responded quickly and efficiently. Helped us get back into the house. Would definitely recommend
October 9, 2024
Unprompted review
Reply from Epic Locksmiths
Thanks so much Wendy glad we could help
Great communication
Great communication, quick to respond and attend. Very friendly and great customer service. Would highly recommend. Thank you
October 8, 2024
Unprompted review
Reply from Epic Locksmiths
Thanks so much for your kind words.
Great service from Mike at Epic…
Great service from Mike at Epic locksmiths,
Was friendly and completed the job fast.
Will definitely use again.
September 30, 2024
Unprompted review
Reply from Epic Locksmiths
Thank you so much for sharing your experience of Mike from Epic Locksmiths
Friendly and Helpful
We have used Mike now multiple times and have a great experience every time. Friendly, knowledgeable and helpful. We will always use Mike and would recommend him to anyone!
September 14, 2024
Unprompted review
Reply from Epic Locksmiths
Thanks Aaron its always a pleasure.
Prompt professional service at the…
Prompt professional service at the weekend from Michael when we were locked out
September 14, 2024
Unprompted review
Reply from Epic Locksmiths
Glad we are able to help.
Speedy and professional
Michael came round at very short notice to fix my patio doors which wouldn't open. He clearly knows his stuff and talked me through what he was doing and how much it would cost. Very professional service at a reasonable price - would recommend!
August 23, 2024
Unprompted review
Reply from Epic Locksmiths
Thanks so much Lindsey we aim to be as transparent as possible with all our work.
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