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Epicooler Reviews 371

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TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 349 reviews, most reviewers were unhappy with their experience overall. Many customers found the product did not function as advertised, specifically regarding its cooling capabilities, often describing it as merely a fan or even a heater. People also expressed dissatisfaction with the pricing, noting that the cost was often higher than expected due to being charged in US dollars without clear indication. Additionally, many consumers reported issues with the quality of the product, finding it poorly made and ineffective. The refund process was also a significant point of contention, with many struggling to receive full refunds or encountering difficulties with returns. Conversely, some people also felt that the ordering process was simple and easy to navigate. A few other people also felt that the product arrived within the expected timeframe and was well-packaged.

What people talk about most

Product

Customers had negative experiences with product. Many reviewers report that the product did not cool as... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction over hidden costs and... See more

Quality

Reviewers consistently express disappointment with the product's quality. Many customers report that the... See more

Refund

Users describe negative interactions with refund processes. Many customers report significant difficulties in... See more

Order

Clients share ambiguous opinions on order. While some reviewers found the ordering process easy, quick, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The epicooler did not function as advertised, it was quite noisy and inefficient, not blowing out cool air and did not have 6 settings as per the advertisement. We are currently awaiting a full refu... See more

Company replied

Rated 3 out of 5 stars

Product did not cool as advertised. After running for over a hour the air from the unit never reached a temperature below room temperature.

Company replied

Rated 2 out of 5 stars

Soo disappointed with the checkout process. At no place in the purchasing process was there any indication that it was in US dollars. Not until after the payment had gone through & I saw the summary... See more

Company replied

Rated 2 out of 5 stars

Your product is not what you promise in advertising, not cooling at all, is normal fan for cold .

Company replied

Company details

Written by the company

Epicooler is a portable cooling device designed to help create a more comfortable indoor environment without complicated installation or bulky equipment. It offers a simple way to stay cool during warmer days, making it a practical solution for bedrooms, living rooms, home offices, and other everyday spaces where consistent airflow and refreshing comfort matter most. Unlike traditional air conditioning systems, Epicooler does not require permanent setup or complex modifications. There are no heavy external units or disruptive installations involved. Simply place it where needed, plug it in, and enjoy a cooler atmosphere within minutes. Its clean, modern design blends easily with a variety of interior styles, making it both functional and visually discreet. Lightweight and easy to move, Epicooler can be positioned wherever cooling support is needed most. It works well on the floor or other flat surfaces, offering flexible placement depending on your space. The included remote control allows convenient adjustment of settings from across the room, adding to its everyday ease of use. Compact, practical, and user friendly, Epicooler provides a straightforward cooling solution for those seeking comfort without the complexity of traditional air conditioning systems.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

371 reviews

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1-star

Replied to 29% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

The product is not remotely as…

The product is not remotely as portrayed. There is no continuous blast of cooling air. There is only a tepid stream which cools nothing. This is deceptive advertising. I bought the product based on what you presented but that is a lie.

April 29, 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hello Maxine,

Thank you for the review.

We'd like to learn more about how EpiCooler can better suit your needs. As we could not locate your EpiCooler order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Polly from EpiCooler

Rated 4 out of 5 stars

Professional

The customer service agents are professional.
During checkout, I did not like the add-on offers.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

I received the product in good condition …

I received the product in good condition. I followed the instructions for set-up.
1. the electric cord was very short.
2. When I found a socket to run the unit. I let it run for 4 hours. Never did it cool, other than a slight breeze.
The product is made very cheap. Remote is light as a feather and it's in celsius no conversion to farhrenheit. I ran it as low as 16 degrees celsius. That's 60 degrees farhrenheit. It does not cool. I would not promote this product.

April 27, 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hello Phyllis,

Thank you for your feedback. We're saddened to hear that EpiCooler didn't meet your expectations.

Our record shows that you already contacted us in the meantime, and an agent has already replied to your request and offered you a solution.

If you have any further questions, please don't hesitate to get in touch with us again.

Best regards,
Polly from EpiCooler

Rated 2 out of 5 stars

The epicooler is not what it states in…

The epicooler is not what it states in the advertisement. The fan is so weak I can hold a piece of paper in front and it barely moves. Badly made product. Does not cool the smallest room

April 23, 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hello Pam,

Thank you for sharing your feedback.

We're saddened to hear that EpiCooler didn't meet your expectations.

Your concerns regarding product quality are important to us, and we want to learn more about your experience with EpiCooler. To address it, we have assigned an agent to review your case.  Please keep an eye on your inbox for further assistance.

Best regards,
Polly from EpiCooler

Rated 1 out of 5 stars

I’ve had no feedback

I’ve had no feedback. I got ripped off $400 plus and I haven’t received no product scam.

April 22, 2026
Unprompted review
Epicooler logo

Reply from Epicooler

Hello Nuno,

Thank you for your feedback.

We understand how important timely delivery is. Our team is continuously working to ensure all shipments reach our customers as quickly as possible.

Now, to check this properly, we have assigned an agent to review your case and will contact you directly to assist further.

Kind regards,
Polly from EpiCooler

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