Thank you to Brenda for quickly and appropriately possessing a refund for an entirely accidental purchase I made. Her critical thinking saved me the hassle of having to do a chargeback through my card... See more
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Somehow I subscribed to this website by mistake. The person I talked to understood what happened and cancelled the subscription and refunded my money without a problem. Thank you for your help.
They are saying they will refund my money but I will believe that when I see it. If it says discount yarn it’s a subscription not an order.
I did not authorize the transactions that i was charged but the customer service searched and reached back to me and has said they would refund my money.
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They helped me with my refund with no…
They helped me with my refund with no problem
Thank you to Brenda for resolving a billing matter
Thank you to Brenda for quickly and appropriately possessing a refund for an entirely accidental purchase I made. Her critical thinking saved me the hassle of having to do a chargeback through my card issuer. I wish this company the best; it’s simply not what I was looking for and somehow things got confusing and I had a monthly subscription to something I didn’t even know I signed up for. Nice resolution to a genuine mistake/confusion which means understanding customer service.
Service was helpful
Service was helpful, accurate, and prompt. Looking forward to the refund.
Sam was very helpful and very quick
Sam was very helpful and very quick ! I wish all customer service folks were this easy to work with. You rock Sam!
I did not authorize the transactions…
I did not authorize the transactions that i was charged but the customer service searched and reached back to me and has said they would refund my money.
Great service
Was charged unexpectedly
Was charged unexpectedly. Have to post this review to get my money back. Thanks for the refund.
I was extremely satisfied with the end…
I was extremely satisfied with the end result and Zoe was able to help me with the solution I was wanting.
She understood it was made by…
She understood it was made by mistakeand kindly took care of the situation
They are saying they will refund my…
They are saying they will refund my money but I will believe that when I see it. If it says discount yarn it’s a subscription not an order.
Thank you to the escalation team for…
Thank you to the escalation team for solving this issue
Somehow I subscribed to this website by…
Somehow I subscribed to this website by mistake. The person I talked to understood what happened and cancelled the subscription and refunded my money without a problem. Thank you for your help.
they made me pay for two fifa world cup…
they made me pay for two fifa world cup 100 card box and they never send it
I wanted to cancel my subscription and…
I wanted to cancel my subscription and they took care of it right away. I didn’t have to jump through any hoops.
A complete con and fraudulent
A complete con and fraudulent. Would only give refund if i give 5 stsrs on trust pilot. Avoid the company like the plague.
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