Epideco Reviews 284

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

These art supply products are fantastic! The quality is excellent and they have really helped me elevate my artwork to the next level.

Rated 5 out of 5 stars

I have been using epoxy resin and hardner from tjis company for short while now. Initially i purchased through Amazon but their delivery times were not suitable directly ordering from company was prom... See more

Company replied

Rated 1 out of 5 stars

Was going to buy stuff from this shop up until I saw delivery to the Scottish Highlands is extra. Sick to death of businesses forroom the South of England trying to tax us based on where we live pos... See more

Company replied

Rated 5 out of 5 stars

I love getting my monthly stock from these, because they are quick and easy and the products are cheaper but still just as good as any others! The products arrive in a good parcel format, and because... See more

Company details

  1. Art Supply Store
  2. Craft Store

Written by the company

High Quality Epoxy Resin for all kinds of decorative & creative projects with Next Day Delivery. Wholesale prices for bulk orders.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Emailed a complaint around a week ago…

Emailed a complaint around a week ago and still haven’t heard anything. I don’t believe in bad reviews I like to let the company make up for the short comings but since they failed to do that.
Do not use this company there customer service is none existent and a complete joke. Once they have your money there happy to wash there hands of you! Avoid at all cost!

February 1, 2021
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Reply from Epideco

We are very sorry to hear that about your experience.

Unfortunately, we have not received no emails from you.

We do our best to get back to everyone as soon as possible.

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company, especially if you want a worktop that can handle anything above 46 degrees Celsius! They're falsley advertising pro coat and other epoxy resins as being able to coat worktops and not being clear on their website about the non heat resistant properties of their epoxy, which is useless if you want to put a freshly poured cup of coffee on. Their customer service is also really bad, as I complained about this and no refund offered, I was only told them that it can only withstand 46 degrees, after I'd already bought 5kg. What a waste of money!!!

UPDATE
This company are shocking! They have now offered for someone to speak to me from their customer service! Its only taken a bad review and 2 months later.

January 27, 2021
Unprompted review
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Reply from Epideco

Many of our customers use our resin for worktops and it works fine for them.

Unfortunately , we cannot issue you a refund as we don't know the working environment that you are working with our resin and the conditions.

There are many different causes why your resin is not setting, examples range from human error (we are not saying it is your error) to incorrect conditions, to external uncontrollable factors, etc.

Please note:

On the instructions it states that the heat resistance is up to 46C.

Rated 5 out of 5 stars

Always super fast on delivery and an…

Always super fast on delivery and an amazing product for my resin business! Have been ordering for a while and will continue to order. Fantastic company.

January 15, 2021
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Reply from Epideco

Thank you so much Liberty! Glad you enjoy our products :)

Rated 5 out of 5 stars

Go-to for resin

These are now gonna be my go-to for Resin! Their resin is high quality and well priced and has next day delivery 👌🏻

January 10, 2021
Unprompted review
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Reply from Epideco

Thank you for a good feedback!

Rated 4 out of 5 stars

New to resin work

I have bought new resin as i tried 3 different times and same took more than 48hrs to dry. Not sure if it was possibly old stock perhaps. New to resin work. Encapsulated a photo which after 48 hours the underside is still not hardened ????

January 3, 2021
Unprompted review
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Reply from Epideco

Hi Blake,

Can you contact us (contact@epideco.co.uk) and we will look into this right away?

Rated 1 out of 5 stars

Paid over £300 and yet to receive it

Paid over £300 and yet to receive it ! No-one has responded to any emails, it's been over 6 days since ordering..
They don't have a phone number, don't reply over EMAILS, nor social media.
I ordered tons and tons of Resin for 1 year from them, love the product but their customer service over the holidays is not ok...I have no idea if my 30L resin order is arriving at all at this point when I need it asap !

January 2, 2021
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Reply from Epideco

Hello,

I'm very sorry to hear that.

Feel free to contact us (contact@epideco.co.uk) and we will look into this right away.

Rated 5 out of 5 stars

Happy customer

Easy to use website, fast efficient delivery and product is very easy to use with amazing results.

January 2, 2021
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Reply from Epideco

Thank you for the lovely feedback!

Rated 5 out of 5 stars

Won't use any other company

Won't use any other company, great product and very fast delivery.

December 1, 2020
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Reply from Epideco

We appreciate the positive feedback and recommendation, thank you very much.

Rated 4 out of 5 stars

I received my order of crystal clear…

I received my order of crystal clear resin yesterday and just need help with the ratio, if i want to mix 100mls total how much resin and harderner do i need?

November 20, 2020
Unprompted review
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Reply from Epideco

Good morning Linda,


If you wanted to acheive 100g of composition in total, you will need to mix 71g of resin and 29g of hardener :)


Kind Regards

Maciek

Rated 5 out of 5 stars

Great products

Great products, competitive prices and quick service what more could you want

November 13, 2020
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Reply from Epideco

Thank for the kind words Jp :)

Rated 5 out of 5 stars

Always very fast delivery both…

Always very fast delivery both silicone rubber and resin is so easy to work with.

November 2, 2020
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Reply from Epideco

Hi Vic,

I'm glad to hear that you enjoyed our products.

Rated 5 out of 5 stars

Great epoxy

This is not my first purchase from Epideco. As always the pro coat is a great product

November 2, 2020
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Reply from Epideco

Cheers Wayne!

Looking forward to seeing you around :)

Rated 5 out of 5 stars

Amazing!

Great service and wonderful product!

November 2, 2020
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Reply from Epideco

Thank you for the kind words Dawn x

Rated 5 out of 5 stars

Epideco has been absolutely amazing I…

Epideco has been absolutely amazing I started resin at the start of lockdown for myself to make some things for my little boys bedrooms and ended up selling to my friends and family, I honest cannot fault theyr 2 day delivery it had never let me down I have never had a problem with delivery I have been quite lucky, I moved to Epideco after looking for a better resin that I was using and I found this resin works really well for the time you mix it to the time it cures the play time is so much greater than my last resin and even tho it’s really runny to start with it thickens up and even clear dries clear.
Honestly cannot fault them for the resin, for theyr prices or for theyr delivery service
Well happy with them :)

November 1, 2020
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Reply from Epideco

Thank you for your great review, Kerry! we're so happy that you're enjoying our products & services so much. Our team will be delighted to hear this lovely feedback :) x

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