This company scammed me: told me I needed to send a retainer to set up an account. When I tried calling them, their two phone numbers have been discontinued. How did they get my information? The... See more
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Ordered several days ago. Epoints took my money fast enough but still haven’t even put my order through to Argos yet. Could have had delivery the next day If ordering from Argos (same delivery p... See more
Company replied
always using e-gifts for shopping where possible , it is okey for saving few pounds, lately realised and don't get the cashback as promised like instead to get £60 cashback I get £39.90 I have to comp... See more
I had some problems accessing my account, forgotten password, new email address etc. I emailed support on Friday evening, got a really fast response and by Saturday morning it was all sorted. No fuss... See more
Company replied
2.2
Poor
91 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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My trainers were as expected and…
My trainers were as expected and arrived when expected as well.
April 16, 2020
Unprompted review
Reply from --
Thank you so much for your lovely review!
We are glad you are happy with your purchase.
We can't wait to see you shopping with us again soon!
misleading advertising mail shot.
Got an email saying 10% off amazon - go to sight and buy a gift voucher at full price - what’s the point? Misleading advertising. I’m sure there are savings to be had but advertising is misleading.
April 15, 2020
Unprompted review
Reply from --
Hi Deanne,
Thank you so much for your feedback! We are so sorry to hear that you are not happy with the experience you have had with us.
If you have a Gold Membership with us you are entitled to 10% off all of the items in our shop, including items from Amazon. However, this discount is not applied to our Gift Vouchers.
We are so sorry for the misunderstanding.
Please do let us know if there is anything else we can do to help, and we will be more than happy to support you! :)
What a brilliant system and so easy to…
What a brilliant system and so easy to use
March 19, 2020
Unprompted review
Reply from --
Hi John,
We are so glad to hear that you find our system easy to use! We really try to maximize good customer experience.
We hope to see you shopping with us again soon :)
Reply from --
Hi Nikosretzai,
Thank you for your fantastic feedback! We hope to see you shopping with us again soon! :)
Easy ordering
February 22, 2020
Unprompted review
Reply from --
Hi Mohammed,
Thank you for your feedback!
We hope to see you shopping with us again soon! :)
You've done it pretty badly
You've done it pretty badly.
Why you're not capable to leave my parcel with the Post Office????
I am so sorry I ordered from this company
January 29, 2020
Unprompted review
Reply from --
Hi Alina,
Thank you for leaving us a review.
We are so sorry for the inconvenience you have experienced. However we can only remind you of what has been explained to you previously: "From looking at the tracking information it seems that the item is being returned to sender as they were unable to deliver to your address." Unfortunately this was out of our hands.
We understand that this situation was frustrating for you, as it lead to a delay in receiving your item, however we are glad that we were able to resolve it for you eventually. We organised for the item to be delivered to an alternative address, and it has now been received.
We pride ourselves on the support we offer to our customers, and we always have our customer's best interests at heart.
Please let us know if we can help you in any other way and we will be more than happy to assist you further.
Great discounts and good service
I 've been epointing :) for a few months now. Deals here are unbelievably good. Macbooks, Phone, Soundbars, Televisions, Baby bottles - whatever it is, epoints.com has great deals.
Best employee benefits I have come across so far.
Customer care is really good. I had an issue with the laptop I ordered and epoints customer team went extra miles to get this sorted for me.
December 28, 2019
Unprompted review
Reply from --
Hi Aby,
Thank you so much for your review! Your comments are much appreciated.
We are so glad you are enjoying your shopping experience with us!
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