Epsomcars Reviews 

I cannot recommend Epsom Cars enough! They are so reliable no matter what time of day the booking is for, all drivers are smartly dressed and vehicles are always clean and perfect for requirement. Bookings are confirmed the day before, and drivers keep in touch which takes the worry out of potential delays. I definitely would not go anywhere else.

I am submitting this review to document a highly unprofessional and unacceptable experience with Clock Tower Cabs. The service provided to my international guests and me fell far below the standards expected of a licensed taxi company, and I believe other travellers should be aware before booking.

Despite making multiple phone calls in advance to arrange and pre‑pay for airport transfers, the company failed to process the payments and did not send the required booking links. This resulted in confusion, unnecessary stress, and last‑minute issues that should never occur with a reputable operator.

When the drivers arrived, they demanded cash directly from my foreign guests, even though pre‑payment had been requested and confirmed several times. This behaviour is completely inappropriate, especially towards visitors unfamiliar with local systems. It created an uncomfortable and unprofessional situation that no guest should experience.

One driver in particular, Abdul, was notably rude. When I raised concerns, he stated openly that he did not care if I made a complaint. This level of disrespect towards a customer is unacceptable in any service industry.

In addition, the company failed to follow the very clear instructions provided:

Drivers did not meet guests in the arrivals hall at Heathrow, despite this being explicitly requested.

Drivers did not WhatsApp the guests to make contact, even though this was agreed in advance.

Instead, drivers repeatedly called me while they were driving, telling me to contact the guests on their behalf.

I also received emails stating that bookings had been cancelled, even though they had been confirmed earlier.

These repeated failures show a lack of organisation, professionalism, and basic customer care. My guests were left confused and unsupported at one of the world’s busiest airports, and I was left managing issues that should have been handled by the company.

Based on this experience, I cannot recommend Clock Tower Cabs. Their disregard for clear instructions, failure to provide agreed services, and the rude behaviour of their staff demonstrate a serious lack of reliability and respect for customers.

Prompt reliable service

Cannot be faulted
Thoroughly recommend using Epsom cars.
Keep it up

Do not go near this company. Dreadful dreadful service.

Asked them to be on time as had important meeting! Came half an hour late!
Incompetent driver who doesn't understand things and how important it is to try and drive efficiently so can get there!
Then they upped the price in top of that and link to pay so you cannot pay what was agreed in first place.
Clocktower and epsom cars are same thing! Hard to contact and hard to get management to receive call! Operators say they are call centre!!

Shocking. Utter shambles of a service. Was left waiting 1.5 hours at Heathrow T5 for a prepaid taxi. Office wasn’t answering phone. When they eventually turned up no apology offered. Avoid at all costs.

Utterly incompetent. Have used them twice and booked the meet and greet option from Gatwick (which you pay for). They failed to have a driver there both times, the cars were utterly filthy and the customer service is disgraceful. Avoid.

On time - Nice driver - Thank you We Will use in the future.