EQ Bank Reviews 255

I have had an ongoing issue with my debit card not working properly, and the experience with this bank has been extremely frustrating.
Multiple times I have contacted customer service because my card stops working. Each time I am told that everything is “fine” on their end. Occasionally the card will work once after the call, but shortly after it stops working again.
Because of this unresolved issue, I have been forced to find alternative ways to access my own money just to purchase basic necessities like groceries. This has resulted in unnecessary fees that I should not have had to pay.
What is most concerning is that the issue is never actually resolved. I am repeatedly told the system shows no problem, yet the problem continues to happen.
A bank should provide reliable access to your own funds. Instead, I have been left without a usable card and without meaningful assistance to fix the issue.
I hope the bank improves its support processes and takes these kinds of technical issues seriously, because customers should not have to fight to access their own money.

EQ starts well, but then you see the general incompetence and lack of customer care. I am closing 4 of my accounts with them and moving back to Wealthsimple

I opened an account on February 26th, all was good .. then I e transfered $600 from my other bank to EQ just to have something in there.
They then locked my account down sent me an email and told me to do a security verification, I did that and I received an automated reply saying they will get back to me as soon as they received it . They did not, I call and they have no answers just to wait 2 business days. It's been well past that now . So now I have $600 locked up by this scam institution .

Avoid this place

EQ Bank placed a security hold on my accounts without notification which resulted in problems receiving my pay. When I contacted them, they asked for additional information as a security check which I uploaded. They say 2-3 business days for processing after 6 days I had heard nothing so I contacted them and they had not reviewed my submissions. They then made some excuse that the documents I uploaded were not clear, they were very clear when uploaded. Pathetic experience and customer service......DO NOT USE!!!!

I’m extremely disappointed with my experience trying to open an account with EQ Bank. It has been over a week since I submitted all the required information, and my account is still not opened. What’s even more frustrating is that I was told someone would follow up with me.

Update::::::::::::::::::::::::::::::::::::
After more than three weeks, someone from EQ Bank finally called me regarding my application. Unfortunately, by that time I had already opened an account with Neo, which took less than 24 hours to complete.

The delay and lack of follow-up from EQ Bank were very disappointing. I had provided all the required information and was told someone would contact me, but the process took far too long. In comparison, other banks were able to complete the same process quickly and efficiently.

This is a terrific Bank I don't care what you all say my bank account was hacked I lost almost $600 and I told them I never made these withdrawals and I lost my car at the time well after they did their investigation they paid me back every cent which is unheard of so but you guys complaining about your interest rates and all that crap well I understand but a bank to give you back the money unbelievable

Stated their system was acting up and my password was locked and I have to make a new account.

I was in the middle of waiting a week for them to confirm everything, then on the phone for 35 minutes just to confirm what they and myself said at the start, I typed in my password and their system messed it up, but because I'm new, I have to set up everything yet again, complete waste of time and patience. The fact I have to give one star to these useless clowns instead a flaming bag of dog shit that represents them as a whole, service and etiquette.

i'm a 68 yeqar old retired disabled person
and these absolute idiots hold your money and you can't get at it ? they say sorry about that
and they don't speak english

Good customer service while overseas. EQ Bank MasterCard was accepted most places in Asia/China/etc. Small issues with preauth being locked due to multiple tries on some apps, and the Android app has issues which require the cache to be cleared before every login.

Fees are way too high, I had shares in UK as an ex Standard Life (now EQ) employee and left it in Equiniti (EQ)until I decided to buy them. I had a reference number which I indicated. This reference number was indicated in all updates I received from EQ but they charged me over 60 £ for retrieving a certificate. I had about 600$. Transfer fees + certificate research fees cost me over 130 £ (240$) plus 15 $from my financial institution. Avoid EQ cause you will get your money stolen.

I am a new customer and Sandra was very helpful and patient to show me around my new account...5stars

You cannot trust this bank on its offers. E.g. I signed up for a specific interest rate when transferring to the bank. After 6 months it was significantly reduced. Their response - we reserve the right to change our rates anytime. That was for a 'guaranteed' rate. Next I signed up for their pre-pay credit card. After a year they now introduced fees on all ATM withdrawals, any bank or terminal. And so forth.

I would never recommend anyone to apply for the mortgage with EQ bank. People working are lazy and unprofessional. They are time wasters. Person name Katie MacPherson is really unprofessional where she don't even care for the opposite person's timeline.

Unable to pay bills at night. What a stupid system. I have to pay bills urgently and whenever I click "submit", the webpage redirects itself to the login page. I've spent hours trying this loop and failed to submit. The call center is out of service at this moment. EQ is so not reliable.

Apparently service fees pay for actual service, neither of which EQ Bank has. For months (since September 2025, it's now January 2026) I have been trying to access a business account which I set up with EQ, without success. When I contact their "customer service" - they are working on it, but apparently it's beyond the capability of whoever is "working on it" to actually fix it.

Customer service? None. Over the last year, they quietly removed the option to contact them by email. Even when the option was present, they wouldn't respond. Now, you can contact them by fax or mail. But will they reply? No, not at all. Sure, you can call them, but you won't get anything in writing. For that, you need to register a formal complaint with the EQ Bank Ombudsman. I can't wait to see what kind of chaos they will bring to the banking industry once they revamp or merge PC Financial with EQ Bank.

Waiting on the phone for a hour to speak to customer service. What a joke find another bank to deal with. I withdrew all my money.

I’ve used them about a year now. I’m super impressed.

From app chat to calls. They are very responsive and friendly. And patient.

I ordered McDonald’s for mcdelivery via the McDonalds app.

10 pc nuggets, large fries, large drink and 2 dips….

Delivery was great. Came on time. Fries was hot and no ice in the drink as requested… so what went wrong?

Well. After paying $22 for the order. The highlight of my meal, the nuggets… was MIA. Yup. No nuggies

Reached out asap to Facebook and left message via messenger asking for assistance. A full day goes by. Finally someone answers. Call this number. Called the number. Sorry we don’t handle this. You must contact the store directly. Contacted the store. Was yelled at by a lady whom I later find out during the call she is a manager and she said no we don’t handle any issues related to app orders call this number. Send request via contact form. Okay. It says thank you we will reach out in 3-5 business days… next day, called the number again and the said TOO BAD SO SAD it’s been “3” days…. Are you joking. I messaged, called, called, emailed…. For “4” days. And I’m still
At this time waiting for a reply to the online form… so when they get around to it in 5 days well it’s outside their 3 day policy. What a joke!

Called EQ and asked to file chargeback. Wasn’t even sure that was possible. But. Apparently it is possible. I filed it as item not received. And I only disputed $14 of the $22 and I think I’m being fair about this. I just wanted what I paid for.

Agent helped me file it and I was refunded within two hours.

I’m still hopping mad with McDonald’s for being so difficult and dishonest with something so simple. I will never order MCDELIVERY ever again.

Thank you to EQ for protecting your clients and helping us stand up against these merchants who have gotten so big they don’t see what the problem is when a customer is out $14 for food they paid for and didn’t get.

I think I made a mistake trying open a Bizz Account. Way to long to open I’ve sent everything they asked for been waiting since before the Holidays. Been on hold currently for over 25min and counting. 🤬

DO NOT TRUST THIS BANK WITH YOUR MONEY!

EQ won't let me sign in, won't let me recover my password and won't pick up their phones. I have the entirety of my student loan money with them and I can't access it.