The service we had from Equilaw was faultless. They kept in contact with us.Initially we had a visit from a member of the staff ,she was excellent, she guided us through all the forms answering all o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Equilaw very professional - everything was done efficiently and exactly on time - I was made aware of all of the issues that I needed to consider at every stage and received good and accurat... See more
Company replied
Right from when we applied for a Life Mortgage, Equilaw kept us up to date of the progress of our application. I would especially thank Leah who really went out of her way to get the application throu... See more
Company replied
Equilaw were recommended to us and I'm pleased to say that the recommendation was 'spot on'. Leah (our Case Manager) kept us informed every step of the way, calling frequently to update progress. I... See more
Company replied
Company details
Written by the company
Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.
Contact info
1330 Montpellier Court, GL3 4AH, Gloucester, United Kingdom
- bd@equilaw.uk.com
- equilaw.uk.com
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great no fuss service kept me in the…
Great no fuss service kept me in the loop and fully updated all along the process
June 1, 2026
Reply from Equilaw
Thanks for your kind review and 5 stars!
Everyone was very helpful
Everyone was very helpful. Whenever I had a query or a request, it was always dealt with quickly and effectively. I would like to mention Ellie, who was always very helpful and knew what I was talking about.
A well run service.
Jan Stevenson.
June 1, 2026
Reply from Equilaw
Thanks so much for your lovely review and kind comments. We're thrilled Ellie was able to deliver our usual excellent service so thank you for sharing your experience with us.
All the best,
Team Equilaw
Very helpful I had a complecated…
Very helpful I had a complecated problem which equity solved for me it was easy from start to finish
June 1, 2026
Reply from Equilaw
Great news! Thanks for your lovely review and comments!
Leah Wright at Equilaw
Leah Wright at Equilaw handled our equity release. She was exceptionally quick to respond to communications from us and we found her extremely helpful and efficient throughout. The whole process was seamless, and we would not hesitate to recommend Leah
June 1, 2026
Reply from Equilaw
Thanks so much for your kind comments. We're pleased to read Leah was able to complete your application so swiftly.
Thanks again,
Equilaw Solicitors
The whole process was made as easy as…
The whole process was made as easy as possible, and they was plenty of help throughout.Reasonable fees would definitely use again
May 28, 2026
Reply from Equilaw
Thanks so much for your review and comments. We'd welcome the opportunity to work together again so do let us know if we can be of any future service.
Thanks again and all the best
Team Equilaw
Excellent Service
We have been very pleased with the service we have had with Equilaw. All the staff have been very efficient and responded quickly to any queries. We would especially mention Isla Eddy.
May 29, 2026
Reply from Equilaw
Thank you for your lovely review and 5 stars! We'll be sure to pass your comments on to Isla too.
Thanks again and all the best,
Equilaw
this is the second time we have used…
this is the second time we have used Equilaw and have found them to be efficient and responsive to our needs,
This time it was Emily Young who helped us to completion on time. Thank you
June 1, 2026
Unprompted review
Reply from Equilaw
Thank you so much for your lovely review and for using us again!
We wish you all the best for the future from all of us here at Equilaw Solicitors.
Professional clear advice
A big decision made easier with professional clear advice.
Maisie Hughes was very helpful all along the process.
June 1, 2026
Reply from Equilaw
Thank you so much for your review. We love hearing directly from our clients and appreciate you taking the time to share your experience with us!
Fantastic service very respectable…
Fantastic service very respectable staff very easy to understand all round great service from start to finish.
June 1, 2026
Unprompted review
Reply from Equilaw
Great news! Thanks for choosing, and trusting, Equilaw,
We wish you every success and happiness for the future!
Great team
The team were great, helpful and pleasant. Whoever we talked to about our case they knew the answer so we weren’t passed around different people.
The process was understandable and I felt ‘just trust the process’, it all worked out fine. Ellie Davis and her team- thank you!
May 28, 2026
Reply from Equilaw
Thanks ever so much for your kind comments and feedback. We're thrilled to read Ellie and the team were able to support your application. Thanks again and best wishes,
The team at Equilaw Solicitors
They were very helpful when I spoke to…
They were very helpful when I spoke to them on the telephone and were quick to answer my emails. Overall very happy with their service.
May 21, 2026
Reply from Equilaw
Thank you for your review and feedback. At Equilaw, we pride ourselves on service so it's great to see we have met expectation here.
All the best,
Equilaw Solicitors
I was very pleased with my contact with Maisie Hughes
I was very pleased with my contact with Equilaw, thank you.
May 26, 2026
Reply from Equilaw
Thanks so much for your review and 5 stars!
I have been very impressed by the…
I have been very impressed by the service recieved
from Equilaw especially Lily Heron. She was very helpful
kind and understanding very reassuring to help with any questions.
Nothing was too much trouble.
I would also like to mention Leah who ws very understanding .
May 1, 2026
Unprompted review
Reply from Equilaw
Thank you for your review and 5 stars. We're thrilled to read your feedback and thank you for taking the time to share your experience with us.
Best wishes
Team Equilaw
Releasing equity using Key Equity…
Releasing equity using Key Equity Release was a smooth process as everything was explained to me from start to finish by Jo athan Swift. On the solicitor side, my case manager was Emily Yong who kept ne informed of progress and the vital documentation required to complete the whole thing. There was no pressure on me and I was free to ask any questions. It took about 10 weeks and I can now make improvements which will enable me to live where I love in a freshened home indefinitely.
May 30, 2026
Unprompted review
Reply from Equilaw
Thanks ever so much for your kind comments and review. We're pleased to have been a part of your journey so thank you for choosing, and trusting Equilaw!
Wishing you all the best with the home improvements too!
I was well supported by Isla Eddy and…
I was well supported by Isla Eddy and the team.
I was updated at each stage ,plus a major issue was identified and a lot of effort went into resolving it .
May 29, 2026
Reply from Equilaw
Thanks ever so much for your kind comments and feedback. We're pleased to read Isla was able to support your application and deliver our usual excellent service.
Wishing you every success for the future from the whole team at Equilaw.
Our experience with Equilaw
Our experience with Equilaw was very pleasant from start to finish. They made us feel comfortable and confident understanding in our case. Would recommend them to anyone all of our friends and family. 👏🏻👏🏻 well done
May 29, 2026
Reply from Equilaw
Thanks for your lovely review and recommendation. We would welcome the opportunity to work together again so do let us know if we can be of any future assistance.
Best wishes,
Team Equilaw
Excellent customer service
Excellent customer service, always available to help with any questions. I found all the people I spoke to knew about the products and were very personable and professional
May 20, 2026
Reply from Equilaw
Thanks ever so much for your kind comments and feedback. We're pleased to read your comments and see we have another satisfied client on our hands!
All the best
Equilaw
Remortgage cash advance
Professional throughout the legal
aspect of our application.
Clear and concise instructions.
Prompt attention to our application.
Delivery of service with speed and courtesy from Ms Yong and colleagues.
May 29, 2026
Reply from Equilaw
Thanks ever so much for your kind comments and feedback - we're thrilled to read Emily was able to support your application and deliver our usual excellent service
Thank you again
Team Equilaw
Friendly helpful professional process…
Friendly helpful professional process was made easy by all staff involved
May 27, 2026
Reply from Equilaw
Great news! Thank you for your kind comments and feedback - we're thrilled to have been a part of your application so do let us know if we can be of any future assistance.
All the best,
Team Equilaw
never spoke to a boss just a gaggle of…
never spoke to a boss just a gaggle of silly girls who seemed unable to answer my queries
May 26, 2026
Reply from Equilaw
Thank you for taking the time to share your feedback with us. Naturally we’re disappointed your experience hasn’t met your expectations on this occasion, and we would welcome an opportunity to discuss the matter further. That said, our staff work extremely hard to ensure all clients are supported appropriately during their application. We assign all our clients with a case manager to guide clients through the process and check in with them throughout, so it’s equally disappointing to read your comments.
If you wish to discuss the matter further then we invite you to contact our Service Quality Manager, Lexie, on lexie.woropaj@equilaw.uk.com
All the best,
Equilaw Solicitors
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.