EquiPacs Reviews 

65
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and pleasant scent. Many people highlight the exceptional customer service, describing staff as helpful, knowledgeable, and providing personalized support. Reviewers also appreciate the overall service, including easy ordering, fast delivery, and eco-friendly packaging. Customers frequently mention the products' palatability, with many horses readily consuming the supplements and showing positive health improvements. People find the custom options and convenient daily pacs make feeding simple, contributing to a positive and efficient experience.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers highlighting the high quality and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as high quality,... See more

Service

Customers consistently report positive experiences with the service, describing it as excellent from start to... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting great communication and... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Equipacs customer service was very helpful and available late on a weekend! With helpful discussion we decided on a plan. Fast delivery and eco packaging. Pony has only been on it a few days so diffic... See more

Company replied

Rated 5 out of 5 stars

Wow! Absolute game changer! The simple to use website help you select the products best suited for your horses needs, fast and easy subscription service, fantastic customer service and most importa... See more

Company replied

Rated 5 out of 5 stars

My veteran horse Cloud has been on EquiPacs for several years. Right from the very beginning the EquiPacs team have been nothing but fantastic. They are knowledgeable, friendly and experienced with in... See more

Company replied

Rated 5 out of 5 stars

Peanut loves his Equipacs! Such an easy service - especially when we’re staying away at shows! All in one pac, completely customized to him. At one point, Peanut went a little fussy taste wise - I was... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

EquiPacs were inspired by the belief that inside every horse is the making of a champion. We ensure your horse is treated like one every day, by providing supplement Pacs that bring out the best in your equine partner. Are you ready to bring out the champion inside?


Contact info

4.8

Excellent

TrustScore 5 out of 5

65 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(65)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

The pure paddock mix is fantastic

The pure paddock mix is fantastic, smells amazing and the horses just love it. It is packed full of herbs and no other additives or fillers. Just perfect

November 14, 2025
Unprompted review
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Reply from EquiPacs

Thank you so much for this brilliant review! Our Pure Paddock blend is one we struggle to keep on the shelf so your horse definitely has good taste!

Rated 5 out of 5 stars

Great product

Great product, lovely quality and my pony adores it. It smells beautiful too! I love the recyclable/eco friendly packaging aswell.

November 11, 2025
Unprompted review
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Reply from EquiPacs

Thanks for this great review Hannah we are so glad both you and your pony are enjoying your EquiPacs orders!

Rated 5 out of 5 stars

EquiPacs: Outstanding Custim Horse Supplements

EquiPacs provides an outstanding service for creating custom supplements for horses. I have been using them for my sensitive horse for the past four years and have always received great advice as to how best to support my horse from the inside out, this also included me going to the team with my vet's suggestions and concerns. The subscription service means that we never run out of supplements and the delivery has always been prompt with tracking that lets me know exactly when its coming. I couldn't recommend EquiPacs enough for all horse supplements.

October 30, 2025
Unprompted review
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Reply from EquiPacs

Thank you for this wonderful review Eloise! It has been such a pleasure to support you both over the years and watch your partnership blossom!

Rated 5 out of 5 stars

Fab service and fab product

Fab service and fab product. Our Warmblood loves the flavours chamomile is his favourite

September 27, 2025
Unprompted review
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Reply from EquiPacs

Thank you so much, Elaine! We’re delighted to hear your horse is loving the Water Buffet and especially that Chamomile as is his top pick! 🌼

Rated 5 out of 5 stars

Love Equipacs

Love Equipacs. Full of nothing but goodness at a good price and Hannah is very knowledgeable. My boys also say it tastes real good

September 13, 2025
Unprompted review
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Reply from EquiPacs

Thank you so much, Ben! We’re thrilled to hear your boys are enjoying their EquiPacs (taste test approved!) and that you’ve found real value in the quality and price. Hannah will be so pleased as she loves being able to support our clients. Big pats to your boys from all of us!

Rated 5 out of 5 stars

Absolute game changer

Wow! Absolute game changer!
The simple to use website help you select the products best suited for your horses needs, fast and easy subscription service, fantastic customer service and most importantly high quality supplements.
Never going back to messy and wasteful single use products! Thank you!

September 1, 2025
Unprompted review
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Reply from EquiPacs

Wow, Emily, thank you! We’re so glad you’ve found the website and subscription service easy to use, and that our supplements are making a real difference for you and your horse. Hearing you’ll never go back to messy, wasteful products makes us so proud of what we’re building. Thank you for trusting us and being part of the EquiPacs family.

Rated 5 out of 5 stars

Highly effective and reasonably priced

Hannah was incredibly helpful and her knowledge and expertise really shone through. I discovered EquiPacs while searching for something to help my young TB who was suffering extreme reactions to fly bites, with very sensitive skin. EquiPacs EquiSkin+ contained all the ingredients that were being recommended online, in 1 easy supplement, for half the price of many of its competitors. After just 10 days on the supplement, which she adores, mh mare is noticeably less itchy and is able to have her fly rug off overnight. Definitely recommend 100%.

August 27, 2025
Unprompted review
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Reply from EquiPacs

Becca, thank you so much for sharing this! We’re so pleased to hear that EquiSkin+ is already making such a difference for your young TB and that she’s enjoying it too! The team are thrilled to know their advice helped guide you to the right supplement. Here’s to many more itch-free days ahead and thank you for the glowing recommendation!

Rated 5 out of 5 stars

Lovely little note & sweeties in the…

Lovely little note & sweeties in the package, makes you feel really appreciated as a customer!

July 1, 2025
Unprompted review
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Reply from EquiPacs

Thank you so much, Sara! We're so glad the little extras brought a smile, we genuinely appreciate each and every one of our customers, and it’s so lovely to know that it comes across. Sending a big thank you from the whole team (and more sweeties next time)!

Rated 5 out of 5 stars

EquiPacs should be a stable in all equestrians feed rooms!

My veteran horse Cloud has been on EquiPacs for several years. Right from the very beginning the EquiPacs team have been nothing but fantastic. They are knowledgeable, friendly and experienced with incredibly fair pricing. EquiPacs makes the complicated life of a horse owner slightly more easy! Tear, pour and feed. So simple even my non horsey parents have been willing to feed the horses from time to time. 😆🤩

July 24, 2025
Unprompted review
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Reply from EquiPacs

Meg, this made our day, thank you! Cloud has been part of the EquiPacs herd for years now, and we’re so grateful for your continued trust in us. We know how complex feeding can get, so hearing we’ve made things simpler (even parent-proof!) is exactly what we aim for!

Rated 5 out of 5 stars

Peanut loves his Equipacs

Peanut loves his Equipacs! Such an easy service - especially when we’re staying away at shows! All in one pac, completely customized to him. At one point, Peanut went a little fussy taste wise - I was sent the supplements individually so we could work out what he didn’t like and then we tweaked from there! Highly recommended!

July 24, 2025
Unprompted review
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Reply from EquiPacs

Thank you so much, Claire! We love hearing how happy Peanut is on his EquiPacs and we’re so pleased the service has helped make life easier, especially while out at shows! It's always our priority to tailor things just right, so we’re really glad we could work through the fussy patch with you. Massive thank you for recommending us!

Rated 5 out of 5 stars

The best supplement company

I’ve used Equipacs for years. The team are the friendliest and most helpful people I think I’ve ever encountered in a horse business! The range of supplements is ever increasing and it’s super helpful to have a choice between daily pacs (so good for livery services) or bulk supplements. It’s super eco-friendly and really good quality. Can’t rate them highly enough!

July 24, 2025
Unprompted review
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Reply from EquiPacs

Rhiannon, thank you so much this honestly means the world to us. Your continued support over the years has been such a joy, and we're beyond grateful to have you as part of the EquiPacs family. We’re thrilled the flexibility between CustomPacs and bulk orders works for you and hearing we’re one of the friendliest teams you’ve come across? That’s the highest praise we could hope for! Thank you for trusting us, cheering us on, and helping us grow!

Rated 5 out of 5 stars

We love using Equipacs

We love using Equipacs! They make feeding super easy, and I know Banks is getting everything he needs in each sachet. It’s a relief knowing he’s eating all his vits and mins, even when I’m away. We’ve had a few vet visits this past year, and the team has been amazing—they are always happy to help. They definitely deserve some credit for how happy and healthy he is now.

July 24, 2025
Unprompted review
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Reply from EquiPacs

Sophie, this is such a lovely review, thank you! We’re so happy to hear Banks is doing well and that you’ve felt supported through the tougher times too. That’s what we’re here for, to make sure you never feel alone when it comes to Banks' nutritional needs. The fact that you trust us with his health (even when you're away!) honestly means everything. Sending a big hug to Banks from all of us here!

Rated 5 out of 5 stars

Feed room non-negotiable

Equipacs have been supporting my letter heard for many years (at least 4) and is a non negotiable in my feed room.
The pacs are so easy to use and environmentally friendly, however the key ingredient is the advice and support from the team, when something isn't quite right they are always there to offer advice, guidance and support to make adjustments and get the right balance; it is never too much trouble and the knowledge is limitless.
Love being part of team equipacs.

July 24, 2025
Unprompted review
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Reply from EquiPacs

Nikki, thank you so much what an amazing review. We’re honoured to have been part of your feed room for over four years! It’s so important to us that we’re not just providing easy, effective nutrition but real, ongoing support too. Knowing you feel that makes everything we do worthwhile. Give your lovely herd a big hug from us, we’re so lucky to have you as part of Team EquiPacs.

Rated 5 out of 5 stars

Pai absolutely loves her equipacs

Pai absolutely loves her equipacs, I love the individuality feeling you get , I've asked for advice before and literally had lovely messages back really quick.

June 2, 2025
Unprompted review
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Reply from EquiPacs

Thank you so much, Lucy! We absolutely love hearing that Pai is enjoying her EquiPacs. That feeling of individuality is exactly what we want for every horse and owner and it means so much that it comes across. We’re always here for you whenever you need advice, so we’re thrilled you’ve felt supported and heard. Give Pai a big cuddle from us and thank you again for your kind words!

Rated 5 out of 5 stars

Loved by a very Fussy & Delicate Cob and his owner

Me and Tank(my over sensitive cob who thinks he’s a warmblood) love Equipacs, for me it’s cost effective, easy and you feel really supported by the team. For Tank it’s palatable, targeted to support any issues he’s experiencing and his monthly delivery comes with a little tasty snack!
I often recommend Equipacs and will continue to do so, they make feeding so easy my 2 year old can make feeds!

July 1, 2025
Unprompted review
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Reply from EquiPacs

Jacqui, this made us smile so much, thank you! Tank is an absolute character (we know because we've met him in action!), and we’re so glad EquiPacs works for both of you. It means everything to hear you feel supported! Huge thanks for spreading the word too and we’re seriously impressed with your little ones feed-making skills!

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