EquityZen Reviews 

449
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers had a great experience with this company. Many customers consistently praise the fast, extremely easy, and highly efficient process when dealing with various private equity offerings available on the platform. People also deeply appreciate the professional team members who provide helpful guidance, thorough onboarding, and clear communication throughout all investment transactions. Some reviewers were not happy with customer service, noting slow responses or generic automated messages that completely failed to adequately address specific inquiries. Additionally, several users frequently mentioned frustrating challenges regarding website navigation, document sorting difficulties, and notable delays experienced during the share distribution process.

What people talk about most

Customer service

People report ambiguous experiences with customer service, as consumers appreciate the excellent... See more

Service

Customers had positive experiences with service, frequently highlighting professional, accurate, and... See more

Staff

Consumers find staff to be positive, highlighting a responsive, helpful, and professional team throughout the... See more

Product

Customers consistently note ambiguous experiences with product, while many reviewers praise the platform for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process to participate and complete an Express deal was simple, straightforward and completed faster than I expected. It might be useful to allow folks to search and filter based on the offering s... See more

Company replied

Rated 5 out of 5 stars

I have been using the EquityZen , they are very good from the customer context, they don't do carry on for most cases. Only draw back is, we don't get premium top class companies but outside lot of in... See more

Company replied

Rated 5 out of 5 stars

Equity Zen or EZ as i call it provides wonderful slower secondary markets in Liquid Death (it’s only water! Death to plastic! ;-0 stockholder) and had spaceX! You bid you see if som... See more

Company replied

Rated 5 out of 5 stars

EquityZen process was easy, fast, efficient, and accurate. This was my 22nd deal since 2015. I love having access to deals and being allowed also to sell deals I have owned for at least a year.... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

EquityZen, a subsidiary of Morgan Stanley, is a leading marketplace for pre-IPO investments, connecting shareholders of private companies with accredited investors. Through its category-leading technology and innovative approach, EquityZen delivers data-driven insights and tools that empower its 800,000 users to navigate the private markets with confidence. Having completed more than 51,000 private placements in nearly 500 private companies, EquityZen is on a mission to deliver “Private Markets for the Public.”


Contact info

4.2

Great

TrustScore 4 out of 5

449 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(449)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

EquityZen has transparent pricing

EquityZen has transparent pricing, a clean user experience, and strong trust with me.

September 8, 2026
EquityZen logo

Reply from EquityZen

Hi Jim, thank you for the 5-star review! We are thrilled to hear that you have had such a positive experience on EquityZen.

Rated 4 out of 5 stars

spam offers not matching the profile

redundant offers for qualified purchaser when i am not as stated in my profile

September 1, 2026
EquityZen logo

Reply from EquityZen

Hi Vincenzo, thank you for sharing your feedback! We appreciate you bringing this to our attention so we can improve your platform experience.

Rated 5 out of 5 stars

Easy to transact.Opportunity to…

Easy to transact.Opportunity to liquidate pre ipo.invest in smaller amounts

August 31, 2026
EquityZen logo

Reply from EquityZen

Thank you for the 5-star rating! We appreciate your support and are glad EquityZen provides a smooth way to trade pre-IPO shares.

Rated 5 out of 5 stars

I have been using the EquityZen

I have been using the EquityZen , they are very good from the customer context, they don't do carry on for most cases. Only draw back is, we don't get premium top class companies but outside lot of investment firms do give that opportunity but will carry on percentage

September 8, 2025
EquityZen logo

Reply from EquityZen

Thank you for the review! We're happy to hear you're enjoying the platform experience and appreciate you sharing your thoughts with us.

Rated 5 out of 5 stars

Great way to get access to privately…

Great way to get access to privately held companies looking to go public at a decent valuation. Just made my third investment.

August 31, 2026
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Reply from EquityZen

Thank you for the 5-star review! We're thrilled to celebrate your third investment with us and are glad our platform is delivering real value for you.

Rated 1 out of 5 stars

Shady customer sign-up practices

I've never wanted to be a customer of this company, but they seem to think they can force me to become one. Their strategy to sign up customers seems dodgy at best. Out of the blue, I got an email to verify my email and get started. I disregarded it, but they keep sending me newsletters. When trying to unsubscribe, the link only leads to a sign-in page.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service.

September 1, 2026
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Reply from EquityZen

Hi Shyam, thank you for the 5-star rating! We're glad our team delivered top-tier service for you.

Rated 4 out of 5 stars

process itself good. Holding structure uncear

process itself good. Only major issue is the intransparent holding structure and the SPV vehicle.

You need to be much clearer about this

August 26, 2026
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Reply from EquityZen

Thank you for taking the time to share your feedback. We are glad to hear the overall process went well. If you have any questions or concerns regarding the SPV holding structures, please reach out to support@equityzen.com.

Rated 1 out of 5 stars

Very creepy

Very creepy, insecure company! Got an email from them to verify an account I never signed up for and the email said, "Don't worry if you got this by mistake it's just a test!" Responded asking for the unauthorized account to be deleted and haven't heard anything back. If they're just sending random test emails then I can't imagine what they're doing with your investments.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve used EquityZen for almost a year…

I’ve used EquityZen for almost a year now. Have purchased and sold on the platform. It’s a unique way to get access to private equity. The biggest hurdle for me was trust. Service has been impeccable. It’s legit.

August 20, 2026
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Reply from EquityZen

Hi Kurt, thank you for taking the time to share your review! Earning our investors' trust is central to what we do, and we're glad to hear your experience with our team and platform over the past year has been so positive.

Rated 5 out of 5 stars

Pleased with the opportunities…

Pleased with the opportunities available on the private market

August 20, 2026
EquityZen logo

Reply from EquityZen

Hi Mario, thank you for the 5-star review! We're glad our platform provides valuable access to the private market.

Rated 2 out of 5 stars

I would advise investing with another company.

I have a straightforward question that I need answered clearly. I transferred $100,000 to EquityZen to purchase 625 shares of Shield AI, yet I currently have no tangible proof of ownership. These shares do not appear in my investment portfolio, and when I search for them on your platform, they only appear under the “Closed” tab.

To be direct: if I were to invest several million dollars through EquityZen, would the only confirmation I receive be that the transaction is “Closed”? My original question to your team was simple — where are my shares, and why are they not visible in my portfolio? The response I received merely directed me back to the “Closed” section, which does not resolve the issue.

At this point, I need EquityZen to provide formal documentation confirming that I do, in fact, own 625 shares of Shield AI. I require tangible proof of ownership, as my funds appear to be marked only as “Closed,” with no accessible evidence of the underlying asset.

I understand that I need to further educate myself on your processes, but your client services have not provided sufficient clarity. Therefore, I am requesting that EquityZen issue stock certificates or equivalent official documentation. Please send hard copies to me through any appropriate method.

Regards,
Lance

August 13, 2026
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Reply from EquityZen

Hi Lance, We are very sorry for the frustration regarding your transaction status and share documentation. We take feedback like this very seriously and we have reached out to discuss this with you. Please note that there is a standard 30-60 day post-close processing window for the shares to transfer. As soon as the documentation is available, our team will get it right over to you. We will review our communication to make sure that this is clear.

Rated 5 out of 5 stars

Big fan

Big fan, seamless process. Great pricing and way better fees than the competitors

August 13, 2026
EquityZen logo

Reply from EquityZen

Thank you for taking the time to share your review! We're happy to hear you've had a seamless experience with our pricing and platform.

Rated 5 out of 5 stars

Very good experience and my

Very good experience and my
First experience with EquityZen.

August 10, 2026
EquityZen logo

Reply from EquityZen

Hi Donald, thank you for the 5-star review! We're thrilled to hear that your first experience with EquityZen was a great one.

Rated 5 out of 5 stars

Easy straight forward process

Easy straight forward process, however on exits and reception of shares post ipo process slow and slow updates and info gathering. But onboarding and purchase process very streamlined

August 10, 2026
EquityZen logo

Reply from EquityZen

Thank you for taking the time to share your review! We're glad to hear your onboarding and purchase experience was smooth, and we appreciate your feedback regarding post-IPO timelines.

Rated 4 out of 5 stars

Smooth service and access to companies

I get allocation to a lot of companies at valuations that you wouldn't normally get if you waited for them to hit the public markets. EZ closes the business in relatively quick time and updates you on any pricing events. Distributions have been smooth and even when we sell out of a position in the secondary private market EZ has made it a smooth process. One drawback is getting companies earlier in their fundraising process to increase returns. Our first access to most companies (from when we are first interested in them to when we can finally make an investment) is still too long and sometime there is no opportunity at all. But this is a great service overall and so far I've had no problems with their SPVs.

August 4, 2026
EquityZen logo

Reply from EquityZen

Hi Donald, thank you for the detailed review and constructive feedback! We're glad to hear your experiences with our platform and SPVs have been smooth, and we really appreciate your input on deal access and timing.

Rated 5 out of 5 stars

Amazing Platform

EquityZen is an amazing platform, I can't say enough great things about it. I've been using it for years and have always had exceptional experiences. The support is great and so are the opportunities.

March 11, 2026
EquityZen logo

Reply from EquityZen

Hi Adam, thank you for being a long-time client! We really appreciate your kind words and ongoing support.

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