Meh. Pretty good company. I mean, they’re legit and they’re not a scam company, but they used to be soooo much better back in the day when they first got started and had more personal “one-on-one touc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've invested through other platforms where I simply buy, purchase, and done—it's straightforward. With EquityZen, I reserve, pay, and then wait, only for most deals not to go through. That’s the fru... See more
Company replied
I have been looking at the Tektite Genome and it is a very advanced product that with stocks at Equity Zen and I would like too know more before I purchase the stocks which I am thinking very strong... See more
I have been using EquityZen for over 15 years. It is an extremely user friendly, efficient, and uses the latest technologies in providing pre IPO investment services. I have had the pleasure of work... See more
Company replied
Company details
Written by the company
EquityZen, a subsidiary of Morgan Stanley, is a leading marketplace for pre-IPO investments, connecting shareholders of private companies with accredited investors. Through its category-leading technology and innovative approach, EquityZen delivers data-driven insights and tools that empower its 800,000 users to navigate the private markets with confidence. Having completed more than 51,000 private placements in nearly 500 private companies, EquityZen is on a mission to deliver “Private Markets for the Public.”
Contact info
1 New York Plaza, 12th Floor, 10004, New York, United States
- 8774906121
- support@equityzen.com
- equityzen.com
4.2
Great
366 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
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Transparency was key in the process
Transparency was key in the process. The information flow was clear and accurate. The timeline shared helps to understand the key steps.
February 12, 2025
Reply from EquityZen
Thank you for the review, Marcelo! We are glad that you found the investment process to be straightforward and transparent.
Great opportunities!
Easy to use platform. Great investment opportunities. Good support available for any queries and questions.
January 31, 2025
Reply from EquityZen
Hi Vinit, thank you for the kind review! We are glad to hear that you found our platform easy to use and had support throughout the investment process. If you need anything else, please do not hesitate to reach out to us as Support@EquityZen.com.
Website organization is a mess
Website organization is a mess. Even bigger mess is the payment system.
January 24, 2025
Reply from EquityZen
Thank you for your feedback. We are continually working to improve our system and appreciate your input. If you need assistance, please reach out to our support team at Support@EquityZen.com.
It needs a good filtering system
It is not easy to find the proper company to meet your needs. It gives the company names but not a good description of what it does unless you read them all. Say you want a shipping company that uses AI to do their routing, can you find it easily. Does it have a complete filtering system to help you find it.
January 24, 2025
Reply from EquityZen
Hi Thomas, thank you for your feedback. We understand how important it is to easily find the right company for your investment needs, and we appreciate your suggestions on improving our search and filtering system. We're committed to making the experience more efficient, and your input is valuable in helping us achieve that.
If you have any further questions or additional feedback, please feel free to reach out to us at Support@EquityZen.com. We're here to help!
The process was quite simple but some…
The process was quite simple but some more clarification on initiating wiring money would have helped
January 22, 2025
Reply from EquityZen
Thank you for your feedback. We will share this with our team and if you have any other specific recommendations, please send them to us at support@equityzen.com.
Customer service was horrible
Customer service was horrible, no answers or clarifications of any of my doubts, It looked like I was taking to Alexa BETA. My questions wasnt answered and I lost an investment because of this kinda of threatment.
December 31, 2024
Reply from EquityZen
We are very sorry to hear this. Every question that can't be answered by our chat bot, goes to an EquityZen employee to help. Obviously, this wasn't your experience and not the experience our team hopes to deliver to our clients and those interested in our offering.
If you feel comfortable sharing specifics, please do reach out to us at support@equityzen.com
The timeline keep changing for close
The timeline keep changing for close . A little more transparency would be better .
December 31, 2024
Reply from EquityZen
Thank you for sharing your experience. Our goal for our standard deals is for the investment process to take between 60 to 90 days to close, depending on the specifics of the investment opportunity. The timeline can vary due to factors like the company’s decision to exercise its Right of First Refusal (ROFR) or other due diligence procedures. The timeline is one of the many differences between investing in public and private markets. These investments do take longer to close.
That said, we recognize the importance of timely updates and are will share with our team that you did not feel informed. If you have any additional questions or concerns or would like to discuss specifics, please feel free to reach out to us at support@equityzen.com.
EXCELLENT PLATFORM
Customer service is excellent. I receive notifications by email when there is important information. There are many good deals (specially express deals).
December 29, 2024
Reply from EquityZen
Thank you for the review! We're thrilled to hear that our communication and emails were helpful.
Their option for an exit from…
Their option for an exit from investments . It’s a fair secondary market . Though they need to improve their app little more user friendly.
December 31, 2024
Reply from EquityZen
Thank you for your feedback. We are dedicated to enhancing the user experience for our clients and appreciate your insights. If you have any further questions or suggestions, please feel free to reach out to support@equityzen.com.
Timely communication
Timely communication, products offered are diverse, process of investing went smoothly
December 24, 2024
Reply from EquityZen
Thank you for sharing your experience! We're glad to hear our communication was timely and that the investment process was smooth.
Reply from EquityZen
Thanks for understanding and sharing your experience. Yes, you are right to note that deals in the private markets take longer than the public market. Our Standard deals generally take between 60 to 90 days to close, depending on the specifics of the investment opportunity. The timeline can vary based on factors such as the company’s decision to exercise the Right of First Refusal (ROFR) or other due diligence processes.
We understand that timely information is important, and we're committed to keeping you updated throughout the process. If you have any further questions or concerns, please don't hesitate to reach out to us at support@equityzen.com. We're here to help!
Don't send random emails and when we…
Don't send random emails and when we enquire, you always say, offer is closed. Not even within 24 hrs. Waste of time.
December 24, 2024
Reply from EquityZen
Thank you for your feedback. We apologize for any frustration our emails may have caused. Our deals launch every Tuesday and Thursday at noon and are filled on a first-come, first-served basis. We understand that timing is crucial, and we strive to share offer availability as soon as possible.
We appreciate your understanding and encourage you to check back regularly for new opportunities. If you have any further questions or suggestions, please feel free to reach out to support@equityzen.com.
Good User Interface
The transaction was smooth, with clear and quick communication. Any questions were anticipated and answers were easy to find on the website.
December 16, 2024
Reply from EquityZen
Thank you for your great review! We're thrilled to hear the transaction went smoothly and that our communication and website were helpful.
Retail investors meet IPOs
Transparency of costs and Ts&Cs; Accessibility to data and personal communications. Based on successful exits.
December 24, 2024
Reply from EquityZen
Thank you for your feedback! We're glad you appreciate our transparency and easy access to data. Your trust means a lot to us!
Simple easy platform
Simple easy platform. Easy to navigate. And provides lots of information and links to supporting documentation
December 24, 2024
Reply from EquityZen
Thank you for your kind feedback, Ingo! We're so glad to hear that you found our platform easy to navigate and informative. If you need anything else, feel free to reach out at support@equityzen.com.
Reply from EquityZen
Thank you for your feedback. We're pleased to hear you found our platform easy to use, transparent, and efficient. We look forward to the opportunity to work with you again.
EquityZen gives you access to otherwise…
EquityZen gives you access to otherwise unattainable companies. It's that simple. Do your own diligence.
December 10, 2024
Reply from EquityZen
Thank you for your review. We are committed to delivering a great experience and appreciate your feedback.
Great Team and Deals!
I had a great experience during the entireprocess, and was able to close on a great investment!
December 4, 2024
Reply from EquityZen
Thank you for the review, Max! We're so glad to hear the process went smoothly and that you secured a great investment!
I have carefully watched for…
I have carefully watched for opportunities and was able to place an investment with paperwork to have several investments end up being cancelled.
The latest cases were with Anthropic, Klarna, and Hugging Face
Then there was one incident, which I have screenshots of being able to purchase an investment that for some reason a glitch occurred with me contacting chat and customer service several times without a single reply back. Within about a week another investment was offered on Equity Zen's platform with the same company. I had really wanted to own this particular company that I couldn't complete previously (at no fault of my own) and purchased this investment, however, at over TWICE the cost per share than the previous offering.
I ended up purchasing it for a second time and contacting customer service, hoping they would consider adjusting the share price after reviewing the screenshots and documentation of my attempts to complete the purchase. I reached out through EZ's online chat option, and it's been almost a year where not receiving a single response back to date.
Thank goodness I had Alyssa as my account representative because she is the reason why I stayed with Equity Zen and continued investing. Unfortunately, for me, but incredibly happy for Alyssa, she was promoted and was removed from her previous position of assisting clients with investments.
For some reason this last incident has remained to leave a very unsettling feeling. To date, I have invested hundreds of thousands of dollars with Equity Zen. What amount would it take to receive the assistance I know Equity Zen is capable of giving?
I hope someone with the knowledge and authority to resolve this issue once and for all to our mutual satisfaction. Again, I am having trouble shaking off this one incident off. Perhaps it wasn't meant to be shaken off but dealt with and finally resolved with Equity Zen's assistance.
Sincerely,
Equity Zen Client since 2023
November 28, 2024
Reply from EquityZen
Thank you for your comments and feedback, Rohini. We always are looking for ways to improve the EquityZen experience.
We had a chance to look at our chat and email records. All of your questions that you asked of our chat bot were shared with your account representative, who, as you noted, did speak directly with you. Our chat bot is great at answering basic questions, but any sort of investment-related questions are always handled by our team members, not a bot. Our team members typically respond by calling or emailing.
I apologize for the negative experience you’ve had, and thank you for your feedback and for being a client of EquityZen. We will reach out directly to ensure you have the appropriate account coverage.
made it simple and easy to understand.
November 26, 2024
Reply from EquityZen
Thanks for the feedback! We're glad to hear we made it simple and easy to understand. If you need anything else, feel free to reach out at support@equityzen.com.
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