Ercol is one of those names that just makes you think quality, and it hasn’t disappointed. After over 30 years of old pine bedroom furniture we decided to go for a more contemporary look with light oa... See more
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Review summary
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It's amazing, proper furniture, well made and carefully packed for transit. The outlet website has a fine selection of furniture, easy to transact with good communication. Up to four weeks before del... See more
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Delighted with Ercol post purchase customer service. I contacted them more in hope than expectation when my sofa, which I’d bought in 2021 had the webbing showing underneath. The material had perished... See more
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Excellent and most comfortable Chesham Dining Chairs purchased from the Ercol Outlet. Great price and a lovely welcome when I arrived at the Ercol HQ in Princes Risborough. Had a wander around the sho... See more
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Company details
- Furniture Manufacturer
- Bedroom Furniture Store
- Cabinet Maker
- Furniture Store
- Living Room Furniture Store
- Manufacturer
About ercol Furniture
Written by the company
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Living Room Furniture
Dining Room Furniture
Bedroom Furniture
Home Office Furniture
ercol, was established over 100 years ago in 1920 by Italian designer Lucian R Ercolani in High Wycombe. The ercol office, showroom and factory moved to its current location in Princes Risborough, Buckinghamshire in 2002. Design has always been at the heart of ercol. Our furniture designs for dining, living and bedroom constantly evolve to reflect how we live today. We have a talented In-house design team and furniture technicians, to create and develop our designs, we also collaborate with external UK designers to create unique pieces all of which are made with integrity and fit for purpose.
Contact info
Summerleys Road, HP27 9PZ, Princes Risborough, United Kingdom
- 01844-271800
- customer.care@ercol.com
- ercol.com
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Found the perfect sideboard
Found the perfect sideboard! Transaction was simple, delivery was very efficient. I am delighted with the purchase and the service Thank you
February 26, 2026
Reply from ercol Furniture
It is great to hear that you had a good experience ordering from ercol. Enjoy using your ercol sideboard!
Kind regards,
The ercol Team
very good delivery
February 17, 2026
Reply from ercol Furniture
That is great to hear!
Kind regards,
The ercol Team
Lovely chair
February 25, 2026
Reply from ercol Furniture
Thank you for your positive review!
Kind regards,
The ercol Team
Fantastic service from start to finish.
February 25, 2026
Reply from ercol Furniture
We are so pleased to hear that!
Kind regards,
The ercol Team
First the quality is as good as it was…
First the quality is as good as it was years ago and the service we received was amazing we are so pleased with our chairs .
February 25, 2026
Reply from ercol Furniture
Thank you, we pride ourselves in the craftmanship of our furniture. Enjoy your ercol chairs!
Kind regards,
The ercol Team
Online ordering from Ercol Outlet
Ordering online was simple and straightforward. We were kept informed of delivery dates, and delivery was very efficient and the driver was lovely!
February 25, 2026
Reply from ercol Furniture
We are thrilled to hear you had a good experience when ordering from ercol’s Outlet.
Kind regards,
The ercol Team
Reply from ercol Furniture
It is great to hear that you had a smooth service from start to end.
Kind regards,
The ercol Team
Quality furniture
February 18, 2026
Reply from ercol Furniture
Thank you for your positive review!
Kind regards,
The ercol Team
Ercol Sofa bed
The Sofa Bed was exactly what we wanted. We had been trying to get an original 1960 one for ages. It is beautifully made, comfortable and looks stylish.
Our only problem was lack of communication for delivery. However the two men that eventually brought it were efficient, kind , helpful and took all the packaging away.
February 19, 2026
Reply from ercol Furniture
It's great to hear how pleased you are with the purchase of your ercol studio couch. We are sorry to hear about the lack of communication with our delivery agents and will pass your feedback on to the appropriate department.
Kind regards,
The ercol Team
Novara Grand Sofa.
ERCOL HAVE PAID FOR REPLACEMENT FOAM WHICH CORRECT THE PROBLEM I HAD
Novara Grand Sofa.
We have used this brand new Sofa for only 3 weeks.The cushion foam has collapsed and is of such poor quality that I have replaced it with quality foam.As a Master Upholsterer of 50 years I thought I knew that Ercol quality was better than this.
February 21, 2026
Unprompted review
Reply from ercol Furniture
Thank you for taking the time to share your feedback regarding your Novara Grand Sofa - we’re very sorry to hear about your experience.
The Novara Grand Sofa is manufactured to meet strict quality and durability standards, so it’s disappointing to learn that the cushion foam has not performed as expected after just three weeks of use. This is not the level of performance we aim to deliver.
We would very much appreciate the opportunity to investigate this further. Cushion fillings can occasionally require a short settling period, but premature collapse should not occur. Please contact our customer care team directly at customer.care@ercol.com with your order details so we can review this properly and arrange an inspection or appropriate resolution.
Kind regards,
The ercol Team
Absolutely love my Ercol Bosco storage…
Absolutely love my Ercol Bosco storage bench.Quality is first rate as you would expect from Ercol.The delivery men carried it upstairs as it is heavy.Whole transaction went very smoothly 👍
February 13, 2026
Reply from ercol Furniture
It is lovely to hear that the process was smooth when ordering your ercol furniture and that you had a good experience with our delivery partners.
Kind regards,
The ercol Team
Order delivered very quickly
Order delivered very quickly. Tables were extremely well packaged to protect them. Beautiful item as described. Great quality at a very good price.
February 17, 2026
Reply from ercol Furniture
We are thrilled to hear you had a good experience when ordering your ercol tables.
Kind regards,
The ercol Team
From ordering to receiving my new piece…
From ordering to receiving my new piece of furniture was smooth, effortless and delivered within the time frame
Very pleased
February 17, 2026
Reply from ercol Furniture
Thank you for your positive feedback It is always nice to hear about a positive experience. Enjoy your ercol furniture!
Kind regards,
The ercol Team
Excellent service
February 11, 2026
Reply from ercol Furniture
That is great to hear.
Kind regards,
The ercol Team
Ordering easy online having viewed the…
Ordering easy online having viewed the product options at Heal’s. Delivery well planned and arrived at the appointed time.
Table meets my need.
February 12, 2026
Reply from ercol Furniture
It is lovely to hear that the process was smooth when ordering your ercol furniture from us.
Kind regards,
The ercol Team
Beautiful table at a fantastic price
Beautiful table at a fantastic price. Delivery men were first class
February 13, 2026
Reply from ercol Furniture
Thank you for your positive review!
Kind regards,
The ercol Team
Great company and quality furniture …
Delighted with the price on this item and company had good communication and delivery folks were really nice too. Packaging was immaculate and item is lovely . Thanks
February 13, 2026
Reply from ercol Furniture
It’s lovely to hear that you had a good experience when ordering your ercol furniture.
Kind regards,
The ercol Team
Informed by phone and email
Informed by phone and email, that my purchase was arriving on a Friday and was that convenient for me
Delivery men also kept me informed on there eta , polite and courteous
February 6, 2026
Reply from ercol Furniture
We are pleased to hear you are happy with your ercol furniture and have had a good service from our delivery partners.
Kind regards,
The ercol Team
Just what we wanted
The bedframe is just what we wanted and the bonus of the discount by virtue of someone else’s cancelled order very welcome. Delivery was timely, courteous and efficient,
February 11, 2026
Reply from ercol Furniture
It’s lovely to hear that you had a good experience when ordering your ercol bedframe.
Kind regards,
The ercol Team
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