Sold me one buckle replacement for £5, which is obscenely expensive. At least sell a pair since there are 2 similar buckles or bill items separately from delivery fee. The good thing is that the ne... See more
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Review summary
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The product is amazing but postage was slow
I really like the item from Ergobaby. However, it was a bad mistake to order directly from them. The item was shopped on 8th April but we ended paying 3 times and got 3 items even we only wanted one... See more
Company replied
Have order a stroller harness , as lost a piece from the original one ( grey colour). On the website is only grey colour harness option, as it is the stroller but received a black one … You can s... See more
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3.0
Average
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
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Still haven't received item
Similar to other reviews, I still haven't received my item after 3 and a half weeks despite saying it would take up to 7 days. I emailed last week to ask for an update (no tracking information provided in confirmation email) and I still have not received a response. If the company are having serious delays with their orders they should at least send out an email to all customers waiting on an order to apologise and provide an update. I have heard good things about these carriers but they are not cheap and the customer service is unacceptable. I have no clue if/when I will receive my order.
December 19, 2024
Unprompted review
Do yourself a favour and choose any other brand!!! Terrible experince.rdred the natural linen omni…
Firstly I ordred the natural linen omni dream. They then jst subsituted this for black cotton and nylon fabric which I did not want. The package never arrived. I sent multiple mails which I still havnet gotten a response to 4 weeks later. Customer service deos not exist I called every day and never ansered once.
November 25, 2024
Awful customer service
Awful customer service, been waiting nearly 4wks for my items, only comms from Ergobaby have been when I’ve contacted customer services, not at all proactive. Really disappointing.
November 22, 2024
Fast communication with the customer…
Fast communication with the customer services.
November 25, 2024
Order Still Not Received
I wouldn’t even give them 1 star to be honest…
I have emailed them numerous times as I still haven’t received the parcel that I ordered in November and now no one is replying to my emails…
Do not order from them I wish I didn’t!
November 25, 2024
Never received the item (massive delivery delays)
After 3 weeks, I haven’t received yet (even if they promote that the carrier will be delivered in a maximum of 7 days).
I tried to contact the customer care team by phone, and the line is not working. I got a very delayed response by email confirming that the parcel has not even been sent.
Given that I don’t need the carrier anymore (I needed it before my holiday), I tried to cancel it but the ErgoBaby team didn’t allow me either. Now I need to wait until I receive the item and try to return it then. So wish me luck!
November 22, 2024
Haven’t got it yet
Unfortunately I still haven’t received it yet but I keep getting asked to do a review so here you go.
November 22, 2024
Still awaiting my item
Still awaiting my item. Advised a 20% refund would be made still awaiting this
November 22, 2024
I haven't received my baby carrier I…
I haven't received my baby carrier I ordered off you 21st of November,I have emailed you twice haven't received a reply .
November 22, 2024
Delay in the order
I made my order over 20 days ago and I'm still waiting. I've written to customer service and they don't respond.
November 22, 2024
Haven't received anything yet
More than three weeks later and my carrier still hasn't been shipped
November 22, 2024
Products still haven’t arrived despite…
Products still haven’t arrived despite ordering on 21st November and Ergobaby customer service have done very little to assist.
November 22, 2024
Very Poor Delivery Service
I placed my order on 21st November and still haven't received it, and have had very little communication from Ergo and their customer service.
November 22, 2024
I have still not received my product…
I have still not received my product and it has been a month
November 21, 2024
An absolute disaster!
An absolute disaster!
It took over 3 weeks to ship my order - customer service were extremely slow on email and your phones are not connected so I was unable to get hold of anyone.
I will never, ever purchase anything
November 21, 2024
Terrible service! Avoid!
Terrible service. Don't order from them. They lie about shipping dates. It's been nearly a month and I've not received my order. I needed it for a trip abroad and I had to buy a sling from a different seller so I had one in time. I asked them to cancel my order and they ignored my request and shipped the item to an address I won't be at. Now I've no idea if or when I'll get a refund. Customer services take ages to respond to emails and in some cases just do not respond. I'd avoid buying from Ergobaby directly and go through a third party supplier.
November 21, 2024
No sign of order arriving!!
Ordered a high chair two weeks ago and have heard nothing since. No response from customer service despite trying to contact them several times! Over £200 spent on this. Disgusting service! Will be cancelling the order via my bank.
December 11, 2024
Unprompted review
I ordered a baby bouncer
I ordered a baby bouncer, which hasn't arrived, and no replies from customer service and the shipping company is useless. Can't reach their UK phoneline.
Update, cancelled the order with my bank as no delivery or delivery updates were forthcoming and bought a BJORN. NEVER BUY FROM THIS SITE. If you do contact your bank and cancel the order as it won't come. Just look at the reviews on here and see for yourself. They can't deliver on their promises.
December 11, 2024
Unprompted review
Avoid, not delivered/shipped
Same as over a hundred others, ordered but not received. Same story with customer service.
November 25, 2024
Unprompted review
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