The Babycarrier is quite comfortable and when correctly placed does not cause back pain as other carriers, is really ergonomic for the baby and the materials are top quality. The downside is that it i... See more
Company replied
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These are the best sleeping bags for toddler! We already have three ones. Would have been easily fove stars, but the webshop had issues/bugs while purchasing.
Company replied
Purchased the Omni360 baby carrier before our son was born in June. Started using it as soon as he was big enough and have used it lots since. Material is really soft and fit is great, both for... See more
Incredible customer service from Anna. Baby Carrier arrived in time and even helped sort out a newsletter signup discount glitch without any hassle. Highly recommend the carrier too (omni deluxe in... See more
Company replied
Company details
Written by the company
Ergobaby's ergonomic baby carriers are award winning carriers acknowledged by the International Hip Dysplasia Institute. Shop our baby carriers and baby products today!
Contact info
2041 East St, Suite 831, 94520, Concord, United States
- +1888416488
- support@ergobaby.com
- ergobaby.com
4.0
Great
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
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Amazing and friendly customer service
Amazing and friendly customer service. Very efficient.
Products are 5*. Do not go elsewhere!
August 1, 2025
Unprompted review
Reply from Ergobaby
Dear Jack,
Thank you so much for taking the time to share your experience with our customer care team!
We're thrilled to hear that our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a positive experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Reply from Ergobaby
Dear Jor,
Thank you so much for taking the time to share your experience with our fast delivery service!
We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
I am extremely dissatisfied with…
I am extremely dissatisfied with Ergobaby’s customer service. When you purchase a product at a high price, you expect quality and proper support. Instead, I was told that in order to replace broken buckles, I must provide the original receipt — which I am apparently expected to keep for four years. The fact that I can provide the serial number and proof of having the product is not considered sufficient. This is nothing short of dishonest and disappointing. I will not be recommending this brand to anyone.
August 11, 2025
Unprompted review
Reply from Ergobaby
Dear Toni,
Thank you so much for taking the time to share your experience with our fast delivery service!
We're thrilled to hear that your order arrived promptly and met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Ergobaby is offering me a Metro 3 Carry…
Ergobaby is offering me a Metro 3 Carry Bag in exchange for this review
I have done a lot of research on travel prams and this seems to be the best one overall for my needs. Their products seem really good
August 5, 2025
Unprompted review
Gives back pain
July 14, 2025
Ergobaby is offering me a metro 3 carry bag in exchange for this review
Ergobaby is offering me a
Metro 3 Carry Bag in exchange for this review. This isn't the only reason for my review, this service is absolutely brilliant! I was having issue with mv discount code And a lovely woman named Charlotte dealt with this for me service and items is brilliant thanks again everyone.
August 1, 2025
Unprompted review
Quality Products and good customer experience, fast delivery to Romania
I really loved the kindness of the customer support team and the willing to help with the problems that I had. Very fast delivery to romania. Ordered on Thursday and on Monday I had the packages at the door.
July 18, 2025
Reply from Ergobaby
Dear Sergiu,
Thank you so much for taking the time to share your experience with our customer care team!
We're thrilled to hear that our assistance met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
No spare parts available for the metro…
No spare parts available for the metro + since i got it from a retailer, i could have used it longer but now i have to throw it away 🙁
June 10, 2025
Unprompted review
Great customer service
Great customer service. Team were responsive and helpful, the products are amazing too, I have 3 carriers and a pushchair. They have made my life so comfortable and convenient
June 11, 2025
The delivery was super fast and the…
The delivery was super fast and the sleeping bags were exactly as described on the website.
July 2, 2025
Terrible service
Terrible service. Received as a gift the carrier but the slider straps started to come away. Agreed to send an opened marketed version provided I cut the label and straps. I wanted to receive the replacement before cutting the straps as I’d be left without a carrier for several days until shipped. Thankfully I didn’t as Charlotte then refused to send because it was a gift not original purchase - terrible
July 11, 2025
Unprompted review
Reply from Ergobaby
Dear Lois
Thank you for sharing your experience with us.
We are very sorry to hear that you’ve had a disappointing customer experience. Your feedback is truly important to us, and we’ve contacted you directly to offer our support and assist you further.
Best regards
Your Ergobaby Team
A perfect stroller with a cool feature
I am happy with the stroller—it has everything I need: a decent canopy, ventilation when reclined (very few models have that), suspension on all four wheels, two handlebar positions, a near-flat recline, and straps that slide up and down to adjust to any height, with two small buttons to lock them in place. Also a duvet big basket for such a lightweight stroller.
The coolest thing about this stroller is its ability to convert into a newborn nest mode. My daughter is 10 months old, and I still use it in summer by hooking a piece of muslin cloth over the hood and the side panels.
The shipment was also super fast, and the response time is lightning-fast. I totally recommend the service and the products.
May 20, 2025
Reply from Ergobaby
Dear Olha,
Thank you so much for taking the time to share your experience with our stroller and our customer service!
We're thrilled to hear that the product and our team met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a top-notch experience for you.
We appreciate your recommendation and look forward to serving you again in the future.
Thank you again for your kind words and for choosing Ergobaby!
Best regards,
Your Ergobaby Team
Great customer service
Great customer service! The best compact stroller! You get what you pay for!
May 21, 2025
Great e-shop with a reliable delivery service.
Easy to navigate and pick goods.
A little confusion about the sleeping bag sizes but as I’d had the product before, I had an idea when choosing.
Fast and reliable delivery service.
Positive experience in general.
I will recommend.
June 3, 2025
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