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Company details
Contact info
Gaußstraße 120, 22765, Hamburg, Germany
- +49 40 42 10 65 0
- kundenservice@ergobaby.de
- ergobaby.de
4.5
Excellent
283 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Reply from Ergobaby Deutschland
We’re so happy to hear that your baby loves the carrier! 🥰 Please enjoy it, and thank you for sharing your experience with us. 👶
Reply from Ergobaby Deutschland
Dear Ivana,
Thank you so much for taking the time to share your experience with Ergobaby!
We're thrilled to hear that our product and service met all your expectations. Your satisfaction is our top priority, and we're delighted to have provided a seamless and speedy experience for you.
We look forward to serving you again in the future. Thank you again for your feedback and for placing your trust in us!
Best regards,
Your Ergobaby Team
Unable to reach company
Unable to reach company. Tried email and phone. Also, on their website it says there are discounts, but when I go to the products, it shows original pricing. I have corporate discount code, which do not work on their website if I switch to NL. I am not satisfied with them and would not recommend as there is no customer service available.
Reply from Ergobaby Deutschland
Hello Anil,
Thank you for your feedback. We are sorry you are having issues with our website.
We aim to answer within 2 business days. We were able to get back to your request within 25 hours and hope we found a sufficient solution. Do not hesitate to contact us via e-mail should you have further queries.
Love the quality!
So fast FREE delivery
So fast FREE delivery
No 20 emails .
Just simple and Easy .
All came perfectly.
Good, but the veldro strap scares the baby!
I had an organic Ergobaby which was good, but 2nd or 3rd hand and falling apart a little bit. So instead we bought a 360 Ergo. While it's more comfortable to wear that the older generation Ergobaby, there are a few things I don't love:
1) When baby is in the outward facing position, I'm never quite sure that her posture is exactly right. It's not quite as effortless to put her into this position, and her little chin rubs against the neck support cushion, leaving a red abrasion sometimes.
2) As I said, removing the Velcro strap makes such a large noise that I try to leave the room when taking the Ergobaby off so as not to upset my child! I also find that the fit on my waist isn't as snug as it was with the clip strap that you then pull to tighten. And even if I feel it's a bit loose on the waist, most of the time I leave it because I don't want to open and close the Velcro as it's so loud. Not ideal.
3) Finally, I'm finding the shoulder clip very hard to clip myself. This wasn't so much as issue with the last Ergobaby. This might be a question of time and developing technique, but currently I'm struggling to clip the shoulder strap behind my back when baby is in it. Most often some stranger sees me struggling and offers to help.
So -- while it's still a comfortable carry, I would suggest trying out a few different types of Ergos and seeing what's best. We got the 360 because we wanted to forward-facing option. But if that's not important to you, maybe a simpler design is better.
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