Ergobaby Reviews 15

I bought the Metro+ Deluxe and wanted the carry bag too, but it was out of stock. When it came back two days later, I ordered it separately — and lost the free shipping I would’ve had if Ergobaby managed their inventory properly.

I contacted customer service thinking they'd understand. Instead, I got lazy, copy-paste replies that clearly no one even read. No effort, no flexibility, no basic care. I escalated the issue and the supervisor responded just as poorly — like they were reading from the same script.

It’s honestly the worst customer service I’ve experienced from any baby brand. Cold, careless, and completely uninterested in helping. The product is good, but I’ll never buy from Ergobaby again — they’ve shown they don’t give a damn about their customers.

After using the wrap of ergobaby for the first four months it's easy to make the step to the 360 Carrier. Fast to put on and get your baby inside . Our baby is feeling comfortable and when falling asleep, the high button to suport her head fits perfect. Nice extra is the sun/rain cap. Didn't use the hip and back posición yet i gues if she is ready she will love to be there to. I like the simplicity and fine finishing touch. Thank you Ergobaby for making this carrier!